VIP/VIP+ New and Improved VIP Package - Page 88

BenMcr · 12-04-2011, 16:05

You not paying via D/D?

Mad Bee · 12-04-2011, 16:08

Quote:

Originally Posted by BenMcr

You not paying via D/D?

I pay by DD at the moment so no reason why that should change.

The chap mentioned recent increases in phone line rental, etc.

Pubmaster · 12-04-2011, 16:19

Well had a very busy day with virgin, spoke to about 5-6 different people, all came to the same conclusion that i have been paying to much.

That is where the help ended, all i can say is virgin need to get their staff up to date on who does what and who knows what.

Have been with virgin since ntl off and on {only went with sky when i moved to a non cable area}

10 weeks to go before i re join sky.

dazed&confused · 12-04-2011, 16:27

I think like others here, the prices for VIP50 are different depending on who you talk to at CS.

I spoke earlier to a young lady at CS, who assured me that my bill for VIP50 with an additional V+ is currently Â£110.55 (Presumably Â£ 100.55 + Â£10 additional V+)

This would then drop to Â£ 103.55, with the Tivo box replacing one of the V+ boxes.

So with VIP50 Tivo and 1 additional V+ box shouldn't that be Â£ 100.55
Think I'm going mad.............

I'm wondering if she has added the Â£3.00 Tivo sub which should be included for VIP50???

HELP!!!

BenMcr · 12-04-2011, 16:31

Yes it should be Â£100.55. It depends what they are doing though. There are new bundle codes for VIP with TiVo to take account of the Â£3 rather than the Â£10 V+ charge that was in the old one, however if they are doing it at Â£103.55 it sounds like they aren't updating the full bundle, just removing a V+ box and adding TiVo on

Mad Bee · 12-04-2011, 16:34

So I should I wait until I get my bill and then call back?

Perhaps it'll all come out in the wash and I will be paying the correct Â£100.55.

EDIT

Just had a look on the website again and it remided me that the girl mentioned about call mobile and call international. I got the impression that these were added on for free.

She also mentioned about the wireless hub and dongle being free.

BenMcr · 12-04-2011, 16:43

You will get a contract which will detail the cost. If it's not Â£100.55 you need to sort it out

Mad Bee · 12-04-2011, 16:45

Quote:

Originally Posted by BenMcr

You will get a contract which will detail the cost. If it's not Â£100.55 you need to sort it out

OK I'll wait for that and take it from there.

dazed&confused · 12-04-2011, 17:02

Quote:

Originally Posted by BenMcr

Yes it should be Â£100.55. It depends what they are doing though. There are new bundle codes for VIP with TiVo to take account of the Â£3 rather than the Â£10 V+ charge that was in the old one, however if they are doing it at Â£103.55 it sounds like they aren't updating the full bundle, just removing a V+ box and adding TiVo on

I've now ripped out any hair I had left!!
Spoke to a young lad and 2/3 managers - hadn't seen the email, and quoted me Â£ 113.00 a month !! Insisted that I had to pay Â£ 10.00 for a V+ box on top of TIVO. After several attempts, I read out the email, quoted the forum and blogs - and he finally agreed that the bill would be Â£ 100.55 + Â£2.05 C.D. = Â£ 102.60

Ben thanks so much for your help
I owe you a

sixfoottwo · 12-04-2011, 17:40

2 V+ boxes and Tivo. What should my monthly bill be please?

BenMcr · 12-04-2011, 17:42

On VIP 50? I think it would be Â£107.05 because as part of the changes to the bundle for TiVo the V+ HD box drops the Â£10 monthly fee i.e. becomes the same pricing struture as non-VIP XL tv customers

krazy · 12-04-2011, 17:47

so apart from Tivo fee being waived there hasn't actually been any update to VIP 50?

BenMcr · 12-04-2011, 17:51

Quote:

Originally Posted by krazy

so apart from Tivo fee being waived there hasn't actually been any update to VIP 50?

What were you expecting?

krazy · 12-04-2011, 18:00

Quote:

Originally Posted by BenMcr

What were you expecting?

nothing at all actually im quite happy with the package for now and will not be getting tivo for a few months. Just thought I'd ask as there was a lot of complaining about the package and I thought people were expecting more than the Â£3 pound waived.

giorgoxxi · 12-04-2011, 18:49

Ben, are there any plans to provide Caller ID for free on VIP packages? Still think it is outrageous VM charges for this when most other companies offer it for free, its like adding Â£2 to the line rental as most people expect to have it by default.

I read about a rumour back in October that VM were going to provide Caller ID for free (confirmed by some VM staff as well), but don't know what happened to that.