TiVo General TiVo Discussion Part 2 - Page 62

Jordan1 · 11-04-2011, 20:12

I am a VIP 50 customer and asked for two boxes. I was told that the first box was at Â£149.99 and no install fee but for the second box i must pay Â£199.99 plus Â£40 install. I declined to take it up.

Is this correct or are they having me on?

cozmic1988 · 11-04-2011, 20:17

Quote:

Originally Posted by Gavin-D

Here's hoping i receive my e-mail tomorrow.

Same, otherwise I may (or may not) be found guilty of queue-jumping........ :-P

DaMac · 11-04-2011, 20:19

Ive had the email: Q: How long will the option to phone and get it for Â£150 be for.
2: Would you keep the Cisco box as your second box. or the Samsung V+, reason i ask is one of the original features mentioned was the ability to stream recordings from the tivo to a V HD box, now this really appeals to me, but will this be possible with a V+?
Thanks.

TheDon · 11-04-2011, 20:30

Quote:

Originally Posted by fatboy82

I have just been told by CS that once the TIVO order goes through is get my family member to complete the mates rate offer form again.

Strange that I'd be told it'll stay on and you've been told it won't.

Any staffers able to say what should happen?

I'm not too keen on upgrading if it does disappear, it was a nightmare getting the discount sorted in the first place!

savvychels · 11-04-2011, 20:30

How sad am I - not only compulsively checking my mail in outlook, but I keep logging into my webmail to make sure it hasn't fallen into the spam filter (sigh)

devilincarnate · 11-04-2011, 20:31

Quote:

Originally Posted by savvychels

Don't you have one already? Or am I mixing you up with another member? But at least I know I'm not alone. I've been really patient and not whinged at all, but it's driving me crazy watching all these people ordering

Yes I do have one and I did pre-reg as well so I still have not received my email?

Also i would do what Passingbat has said as well as most are queue jumping so do not be left behind and join the rush?

passingbat · 11-04-2011, 20:35

Quote:

Originally Posted by Jordan1

I am a VIP 50 customer and asked for two boxes. I was told that the first box was at Â£149.99 and no install fee but for the second box i must pay Â£199.99 plus Â£40 install. I declined to take it up.

Is this correct or are they having me on?

I ordered 2 boxes and was told it was 2 X Â£149. I paid by credit card just in case the raised credit level only allowed for one box and things got delayed trying to sort things out (he said I could just add it to my bill, but I thought I'd err on the safe side).

devilincarnate · 11-04-2011, 20:35

Quote:

Originally Posted by savvychels

How sad am I - not only compulsively checking my mail in outlook, but I keep logging into my webmail to make sure it hasn't fallen into the spam filter (sigh)

Give them a call on 150 as some of the others have done and explained that you have not received the email but you are wanting to order the box?

savvychels · 11-04-2011, 20:36

Quote:

Originally Posted by devilincarnate

Yes I do have one and I did pre-reg as well so I still have not received my email?

Also i would do what Passingbat has said as well as most are queue jumping so do not be left behind and join the rush?

Fair enough - just confused me for a minute (though it doesn't take much this past couple of weeks LOL).

I think I will do as passingbat suggests tomorrow. If I remember rightly CS closes at 8, so I figured even trying at 7 with all those calling after work might be a bit of a nightmare. I'll ring tomorrow morning.

Heading off to start watching my V+ to get it cleared in anticipation...

devilincarnate · 11-04-2011, 20:39

Quote:

Originally Posted by savvychels

Fair enough - just confused me for a minute (though it doesn't take much this past couple of weeks LOL).

I think I will do as passingbat suggests tomorrow. If I remember rightly CS closes at 8, so I figured even trying at 7 with all those calling after work might be a bit of a nightmare. I'll ring tomorrow morning.

Heading off to start watching my V+ to get it cleared in anticipation...

Call now and watch TV just put the phone on loud-speaker?

savvychels · 11-04-2011, 20:40

Quote:

Originally Posted by devilincarnate

Give them a call on 150 as some of the others have done and explained that you have not received the email but you are wanting to order the box?

Okay - you twisted my arm :P - I'm holding on 150 now so we'll see how far I get.

Digital Fanatic · 11-04-2011, 20:42

Quote:

Originally Posted by Jordan1

I am a VIP 50 customer and asked for two boxes. I was told that the first box was at Â£149.99 and no install fee but for the second box i must pay Â£199.99 plus Â£40 install. I declined to take it up.

Is this correct or are they having me on?

Not AFAIK, the offer is for as many as you want on the account. Try calling back.

nick_f · 11-04-2011, 20:48

Also awaiting the email as the slots fill up

savvychels · 11-04-2011, 20:48

Quote:

Originally Posted by devilincarnate

Call now and watch TV just put the phone on loud-speaker?

Well he 'tried' to be helpful, but I got absolutely nowhere. He said there wasn't anything he could access from my account and he couldn't give out the number, that the email should hopefully be with me in the next 24 hours. He said there was an email on the system which he's sent out to me, but it's just a generic TiVo information one as though I've just rung and wanted to find out a bit more - not even the info that was in last week's email.

This is depressing now that I actually called! I tried to explain others have got that info, but he was adamant that there was no info he could give me, that it would all be in the email which would arrive in due course

devilincarnate · 11-04-2011, 20:53

Quote:

Originally Posted by nick_f

Also awaiting the email as the slots fill up

Just call 150 as most have done on here and explain, I know that some will not agree with it but that is what a lot are doing over forums and blogs?

---------- Post added at 19:53 ---------- Previous post was at 19:50 ----------

Quote:

Originally Posted by savvychels

Well he 'tried' to be helpful, but I got absolutely nowhere. He said there wasn't anything he could access from my account and he couldn't give out the number, that the email should hopefully be with me in the next 24 hours. He said there was an email on the system which he's sent out to me, but it's just a generic TiVo information one as though I've just rung and wanted to find out a bit more - not even the info that was in last week's email.

Don't suppose someone wants to pm me the phone number?

This is depressing now that I actually called! I tried to explain others have got that info, but he was adamant that there was no info he could give me, that it would all be in the email which would arrive in due course

I do not know the phone number as I won one and i would call again and ask to be put through to the sales/tivo sales team?