06-04-2011, 17:44
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#46
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Inactive
Join Date: Dec 2003
Services: XL Phone, L BB, M TV, 1GB MBB
Posts: 224
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Re: Swap Box
ok ta, they did ask me on twitter could they help when I told them the problem I got no reply, so I guess it's the same team? I will leave it with them for a bit thanks
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06-04-2011, 17:46
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#47
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Swap Box
Quote:
Originally Posted by DJ Dave
ok ta, they did ask me on twitter could they help when I told them the problem I got no reply, so I guess it's the same team? I will leave it with them for a bit thanks
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No, they are a different team. Let us know how you get on. I'd book a tech for you but I can't due to DPA rules on 3rd party forums.
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06-04-2011, 18:48
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#48
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Swap Box
If they say they can't fix it till July then maybe they should activate your v+ at no extra cost till then 
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06-04-2011, 22:36
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#49
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Swap Box
Quote:
Originally Posted by jb66
If they say they can't fix it till July then maybe they should activate your v+ at no extra cost till then |
It is a fault on something that you do not pay for so very unlikely to get a free upgrade or even a credit.
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07-04-2011, 18:22
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#50
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Inactive
Join Date: Dec 2003
Services: XL Phone, L BB, M TV, 1GB MBB
Posts: 224
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Re: Swap Box
not heard anything yet, but the twitter team did ask me to email them with the info etc, so sent that will see if I hear anything before Monday.
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08-04-2011, 20:21
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#51
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Inactive
Join Date: Dec 2003
Services: XL Phone, L BB, M TV, 1GB MBB
Posts: 224
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Re: Swap Box
quick update the twitter team are going to sort out a box swap for me :-) thanks for your help guys!
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08-04-2011, 20:40
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#52
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Swap Box
Quote:
Originally Posted by DJ Dave
quick update the twitter team are going to sort out a box swap for me :-) thanks for your help guys!
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Brilliant, glad you got it sorted. 
Sorry we couldn't do that on your first call!
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11-04-2011, 17:20
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#53
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Inactive
Join Date: Dec 2003
Services: XL Phone, L BB, M TV, 1GB MBB
Posts: 224
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Re: Swap Box
Just a quick update that the twitter team told me they would sort out a box in the post and it should be here Wednesday then I just send the old box back.
I also got that new remote this weekend and shock horror it did not work the red button lol
We got there in the end Virgin :-)
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11-04-2011, 17:27
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#54
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Swap Box
Quote:
Originally Posted by DJ Dave
Just a quick update that the twitter team told me they would sort out a box in the post and it should be here Wednesday then I just send the old box back.
I also got that new remote this weekend and shock horror it did not work the red button lol
We got there in the end Virgin :-)
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Thanks for updating DJ
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13-04-2011, 14:10
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#55
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Inactive
Join Date: Dec 2003
Services: XL Phone, L BB, M TV, 1GB MBB
Posts: 224
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Re: Swap Box
Ok got the box, they even text me last night saying it would be here today, then another today saying it would be here before 12.26, and it was well done virgin we had a few issues getting the smartcard to pair up but we go there in the end and now all i have to do is take the v+ box to the post office.
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