125M : Vmng300

[Peter_]

Originally Posted by _wtf_

http://www.cableforum.co.uk/article/...erhub-problems

I have the new version of Vstuff uploading for the first time in the background and this is my download and upload with a good ping.

[_wtf_]

Originally Posted by Masque

I have the new version of Vstuff uploading for the first time in the background and this is my download and upload with a good ping.

Care to show us your Broadband Quality Monitor?

[Peter_]

Originally Posted by _wtf_

Care to show us your Broadband Quality Monitor?

[_wtf_]

@Masque

Assuming that you weren't online/uploading between 3am and 7am that's basically what I get with nothing but the modem and router connected.

I really don't think that's very good.

[craigj2k12]

Originally Posted by _wtf_

@Masque

Assuming that you weren't online/uploading between 3am and 7am that's basically what I get with nothing but the modem and router connected.

I really don't think that's very good.

which just proves that staff dont get special qos priority

[Peter_]

Originally Posted by craigj2k11

which just proves that staff dont get special qos priority

I have no idea why people have ever thought that, as we are classed as just another customer apart from it being on a staff package, I still had to pay the £30 the same as everyone else.

[jb66]

Originally Posted by craigj2k11

which just proves that staff dont get special qos priority

That's not what Telfordcable says

[Peter_]

Originally Posted by jb66

That's not what Telfordcable says

He probably thinks he is staff and should go to the Christmas party.

[TJS]

Originally Posted by Masque

He probably thinks he is staff and should go to the Christmas party.

I bet telford cable is richard branson himself, trolling people

[Sirius]

Originally Posted by Masque

He probably thinks he is staff and should go to the Christmas party.

Now that would be fun especially if we held it at Albert Dock

We could even invite the twins

[Chrysalis]

Since some people have decided to bring cost into it, I think VM cant be defended here.

1 - superhub deployment almost certianly cost money overall, they replaced perfectly fine working hardware with new kit often at no cost due to the way retentions crumble.
2 - it is evident people have 'not' upgraded due to the decision to enforce superhub only on tier changes and on 100mbit.
3 - it is evident churn has increased as a result of the policy, I never thought I would see the day pip leaves VM, not so long ago he couldnt say a bad thing about the company now he is clearly unhappy.

So whilst its probable that a firmware update as a fix may be the cheapest way forward from this point (assuming it works effectively first time and is coming this month). Its also true that there will be more vmng300's then VM let on and they could even restart the supply line if they chose to.

Masque needs to realise VM tech support is more than the liverpool office, so when I make comments about it, it is VM in general, india VM almost certianly use scripts or they are just very bad at diagnosing issues.

Comments like "my superhub works fine" is not really productive, there is evident problems, simply too many complaints to whitewash and do the usual blame the end user or some other factor. The problem is we have here masque in denial, proof? well he is using a 2nd router with it to workaround some kind of problem which I believe is the wireless signal in his case. He also forgot the activation issue he had on his superhub day. The same sort of issue many of us had on the superhub.

If kit works ok for 'some' people it doesnt mean there is no design fault, it simply means those users have not used it in a way to trigger the flaws or have not noticed the issues.

For what its worth one of my sister's now has the superhub, she found it a pain as well, the dir615 "just worked" she had to ring up with the superhub asking how to get the wireless to stop disconnecting her and slow speeds, a 15 minute phonecall to change wireless settings and its still not as good as the dir615.

To completely change hardware supplier to a single line of supply to a untested product which beta testers said wasnt ready for service simply because tech support were getting annoyed with reboot order of devices modem/router is a shocker of a decision if thats the only reason for the policy. VM have effectively downgraded their service as its use is limited by the equipment its used over.

Companies make mistakes, the issue here is VM are clearly not learning from this one.

[Peter_]

Originally Posted by Chrysalis

Since some people have decided to bring cost into it, I think VM cant be defended here.

1 - superhub deployment almost certianly cost money overall, they replaced perfectly fine working hardware with new kit often at no cost due to the way retentions crumble.
2 - it is evident people have 'not' upgraded due to the decision to enforce superhub only on tier changes and on 100mbit.
3 - it is evident churn has increased as a result of the policy, I never thought I would see the day pip leaves VM, not so long ago he couldnt say a bad thing about the company now he is clearly unhappy.

It is Virginmedia who want the Superhubs used and the VMNG300 is not 100Mb capable under the new system and is liable to fail.

Originally Posted by Chrysalis

So whilst its probable that a firmware update as a fix may be the cheapest way forward from this point (assuming it works effectively first time and is coming this month). Its also true that there will be more vmng300's then VM let on and they could even restart the supply line if they chose to.

They are going forward with the Superhub at present with no standalone modem on the horizon as soon the hub will be able to work as a modem if required.

Originally Posted by Chrysalis

Masque needs to realise VM tech support is more than the liverpool office, so when I make comments about it, it is VM in general, india VM almost certianly use scripts or they are just very bad at diagnosing issues.

As I said we do not use scripts but if offshore do that is not an issue we can fix here.

Originally Posted by Chrysalis

Comments like "my superhub works fine" is not really productive, there is evident problems, simply too many complaints to whitewash and do the usual blame the end user or some other factor. The problem is we have here masque in denial, proof? well he is using a 2nd router with it to workaround some kind of problem which I believe is the wireless signal in his case. He also forgot the activation issue he had on his superhub day. The same sort of issue many of us had on the superhub.

On my day of Activation my Superhub had not been assigned to my account which can and does happen with any modems or set top boxes that are sent out and is easily resolved and is not hub specific.

I use my Edimax to increase the wireless range in my property and have 2 networks with fairly equal output.

Originally Posted by Chrysalis

Companies make mistakes, the issue here is VM are clearly not learning from this one.

They are taking the Superhub forward as we speak as the is much more going on in the background.

[carbon60]

Originally Posted by Masque

Mine is one of the ones that is working without any issues.

You stated that you turned off a couple of things when you had it. If it worked properly you wouldn't have had to make those adjustments, it should have just worked out of the box.

[General Maximus]

Originally Posted by carbon60

You stated that you turned off a couple of things when you had it. If it worked properly you wouldn't have had to make those adjustments, it should have just worked out of the box.

I dont know dude, when i got both my linksys routers I made some changes to the wireless settings, mac filtering, ip addressing, port forwarding etc etc

[Chrysalis]

alot of people tune routers however all my other routers dont have wireless actually dropping out on defaults. maybe reduced performance but that be it.

masque did more than tuning, he connected a 2nd router to it.