TiVo - Page 396

GrimUpNorth · 01-04-2011, 21:10

I know the thread is a bit more on topic again now, but my internet connection has been Deaned since yesterday morning so couldnt post till now....

Anyway if I worked in VM marketing I would suggest having some fun with the Dean fiasco and try and turn it into an advantage - get rid of the womans voice on the phone and replace it with Dean. Change the online help from 'Ask Jenny' to 'Ask Dean'. Give all the techies Dean name badges. Edit the TV ad to include a few Dean references etc etc!!

Cheers
Grim

alwaysabear · 01-04-2011, 21:56

Quote:

Originally Posted by GrimUpNorth

I know the thread is a bit more on topic again now, but my internet connection has been Deaned since yesterday morning so couldnt post till now....

Anyway if I worked in VM marketing I would suggest having some fun with the Dean fiasco and try and turn it into an advantage - get rid of the womans voice on the phone and replace it with Dean. Change the online help from 'Ask Jenny' to 'Ask Dean'. Give all the techies Dean name badges. Edit the TV ad to include a few Dean references etc etc!!

Cheers
Grim

Sounds like good crisis management to me.

Doz007 · 01-04-2011, 22:12

Is TiVo smart enough to know that it's missed a recording due to a power cut and then go look for another showing?

01-04-2011, 22:41

Quote:

Originally Posted by Doz007

Is TiVo smart enough to know that it's missed a recording due to a power cut and then go look for another showing?

It is so smart it is powering the international space station

howardmicks · 01-04-2011, 23:16

Finally i get a suggested program in hd the mentalist on 5hd at 9pm,Only had tivo since 12 march.Thought id recieved a late april fool lol

JoshC · 01-04-2011, 23:25

Quote:

Originally Posted by howardmicks

Finally i get a suggested program in hd the mentalist on 5hd at 9pm,Only had tivo since 12 march.Thought id recieved a late april fool lol

I've also found my Tivo doesn't like to record HD suggestions. I reckon it'll be down to the fact that HD recordings take more space, but there should be an option to change it.

Joedm45 · 01-04-2011, 23:48

Quote:

Originally Posted by howardmicks

Finally i get a suggested program in hd the mentalist on 5hd at 9pm,Only had tivo since 12 march.Thought id recieved a late april fool lol

Quote:

Originally Posted by JoshC

I've also found my Tivo doesn't like to record HD suggestions. I reckon it'll be down to the fact that HD recordings take more space, but there should be an option to change it.

I must say that I've had the opposite recently. On thursday, all suggestions that were available in HD recorded in HD, 4 in total. For a moment I thought they'd upgraded the software but having read your comments, obviously not.

rbwells · 02-04-2011, 00:26

Quote:

Originally Posted by BenJSmyth

I already have my Tivo, had it installed in February, but have to say that I can easily appreciate the frustration that the email has caused. The price for the box of Â£149 and the Â£3 a month cost is fair but I do hope that when people come to order VM will waive the Â£40 install charge. It does seem rather excessive and unfair to charge people some pre-reg people more than those of us who got it earlier in the year.

If you have put that money aside though and are willing to pay the install charge I cannot see you being disappointed in the least. My suggestion would be for people to email the CEO's office and raise their concerns there.

I also have tivo and agree its wrong that the install fee is being charged. its good though and i have no problems its quicker and as good a picture as my SA V+

02-04-2011, 06:46

Stupid question but is there an official launch date for TiVo set for everybody?

Rattus · 02-04-2011, 09:23

Quote:

Originally Posted by Stephen

I am still a customer too and really for the extra stuff that TiVo has over the V+ I honestly don't think Â£3 a month is too much at all. Maybe if it was Â£5 I could see your point however I think Â£3 a month is fair.

Especially considering the last time TiVo was available in the UK it was Â£10 a month.

The problem is the Â£3s per month add up, well over Â£100 per month is getting ridiculous for media services.

Dean Ashton · 02-04-2011, 09:37

Quote:

Originally Posted by Rattus

The problem is the Â£3s per month add up, well over Â£100 per month is getting ridiculous for media services.

But it's not like you're forced into getting a TiVo box. It's a choice.

Ultimately, Virgin are having to pay Tribune an amount of money to provide episode guide data formatted in a particular manner, tagged with appropriate metadata (eg: actors, genres) and so on. Clawing back some of that cost from TiVo subscribers - who all chose to partake of the TiVo service - doesn't seem unreasonable to me. Otherwise the burden of cost is more likely to be spread across all Virgin subscribers (irrespective of TV package) so that the company doesn't make a loss on the venture.

If everyone was forced into upgrading to TiVo, then I can see cause for complaint, but this is not the case.

muppetman11 · 02-04-2011, 09:56

Quote:

Originally Posted by Dean Ashton

But it's not like you're forced into getting a TiVo box. It's a choice.

Ultimately, Virgin are having to pay Tribune an amount of money to provide episode guide data formatted in a particular manner, tagged with appropriate metadata (eg: actors, genres) and so on. Clawing back some of that cost from TiVo subscribers - who all chose to partake of the TiVo service - doesn't seem unreasonable to me. Otherwise the burden of cost is more likely to be spread across all Virgin subscribers (irrespective of TV package) so that the company doesn't make a loss on the venture.

If everyone was forced into upgrading to TiVo, then I can see cause for complaint, but this is not the case.

Sky's EPG data mustn't cost them anything then

denphone · 02-04-2011, 10:02

Quote:

Originally Posted by mlayzell

Stupid question but is there an official launch date for TiVo set for everybody?

No not with virgins track record of vagueness.

Dean Ashton · 02-04-2011, 10:07

Quote:

Originally Posted by muppetman11

Sky's EPG data mustn't cost them anything then

Or maybe, just maybe, because they have many many more subscribers than Virgin Media, they're just taking a smaller amount from everyone. Or maybe it comes from the Â£10.25 a month they charge for their HD pack.

None of us have Sky's internal accounting data to determine this, so ultimately no amount of eye rolling or 'Sky vs Virgin' comparison is going to be useful.

muppetman11 · 02-04-2011, 10:34

Quote:

Originally Posted by Dean Ashton

Or maybe, just maybe, because they have many many more subscribers than Virgin Media, they're just taking a smaller amount from everyone. Or maybe it comes from the Â£10.25 a month they charge for their HD pack.

None of us have Sky's internal accounting data to determine this, so ultimately no amount of eye rolling or 'Sky vs Virgin' comparison is going to be useful.

Sky never charged once the sky+ charge was dropped on sky+ boxes and the VM XL was like for like pricing with Skys 6 mix so work that out and there was no HD or charge then.