TiVo - Page 385

Doz007 · 31-03-2011, 21:19

Quote:

Originally Posted by alwaysabear

Maybe they have used Pre Reg as a sounding board to see how much they will pay.

Well they're playing a dangerous game, I was so close to calling it a day earlier. I'm a big believer in keeping companies on their toes, Sky will happily welcome me to the family.

Making customers wait 4 months for a product that was supposed to launch the end of 2010 is bad enough, then when the time finally comes not even getting my name right in an email explaining how valuable I am is almost unforgettable!

Let's hope they take this opportunity to get my name right and offer me a much better deal than poor Dean.

devilincarnate · 31-03-2011, 21:20

Quote:

Originally Posted by JayAy

Did she indicate it would go down or just that it would change?

Wait and see:

Doz007 · 31-03-2011, 21:23

Quote:

Originally Posted by JayAy

Did she indicate it would go down or just that it would change?

Unfortunately not, but I got the impression they're aware how badly that 'special price' has been received.

muppetman11 · 31-03-2011, 21:23

Quote:

Originally Posted by Doz007

Unfortunately not, but I got the impression they're aware how badly that 'special price' has been received.

Gone down like a lead balloon

ronnie_m · 31-03-2011, 21:24

Quote:

Originally Posted by devilincarnate

Can i just ask the people that have got a TIVO when you look at you bill does it say TIVO discount 12 months or something else?

Just says Tivo Monthly credit

Doz007 · 31-03-2011, 21:25

Quote:

Originally Posted by muppetman11

Gone down like a lead balloon

It certainly did my end!

What were they thinking?

devilincarnate · 31-03-2011, 21:26

Quote:

Originally Posted by ronnie_m

Just says Tivo Monthly discount

That is what mine says and I am on VIP50 as well, I should have asked for people on lower packs?

BenMcr · 31-03-2011, 21:29

Quote:

Originally Posted by Doz007

I then proceeded to called VM and choose the thinking of leaving us option, explaining my reasons regarding TiVo and the helpful young lady mentioned the price in my email today won't be the final one come launch. This seems in line with what DF is saying.

Glad VM are listening and a lower price will mean they will most likely continue to receive my Â£100 a month. I feel this would be the best outcome for both VM and myself.

Sorry to shoot this down a bit, but why would Virgin sent out an email to customers saying 'This is how much we'll charge you' and then immediately tell Retentions that it won't be that price after all?

alwaysabear · 31-03-2011, 21:32

Quote:

Originally Posted by BenMcr

Sorry to shoot this down a bit, but why would Virgin sent out an email to customers saying 'This is how much we'll charge you' and then tell Retentions that it won't be that price after all

Me thinks the Retentions agent was telling you what you wanted to here

My that is not very good practice.

Doz007 · 31-03-2011, 21:38

Quote:

Originally Posted by BenMcr

Sorry to shoot this down a bit, but why would Virgin sent out an email to customers saying 'This is how much we'll charge you' and then immediately tell Retentions that it won't be that price after all?

Well I'm only saying what I was told on the phone, if it does indeed turn out to be false VM can kiss goodbye to my Â£100 a month as I've said earlier, Sky will welcome me with open arms! Lying directly to customers would be insane. It does fit in with what DF has said though so I have no reason to doubt her.

I suppose the email I got earlier was for Dean so Â£190 is probably not my price anyway!

31-03-2011, 21:40

Did anybody see in the Financial Times today that SKY was thinking of launching a hostile bid for TiVo, interesting good read!

alwaysabear · 31-03-2011, 21:43

Quote:

Originally Posted by mlayzell

Did anybody see in the Financial Times today that SKY was thinking of launching a hostile bid for TiVo, interesting good read!

How ironic if it happened.

Peter_ · 31-03-2011, 21:43

Quote:

Originally Posted by mlayzell

Did anybody see in the Financial Times today that SKY was thinking of launching a hostile bid for TiVo, interesting good read!

My my that is terrible news.

Spoiler:

passingbat · 31-03-2011, 21:47

Quote:

Originally Posted by BenMcr

Sorry to shoot this down a bit, but why would Virgin sent out an email to customers saying 'This is how much we'll charge you' and then immediately tell Retentions that it won't be that price after all?

Possibly because they have had a lot of complaints? Today's pricinng may have pushed people thinking of going to Sky, further along the path, so it would be sensible to tell retentions of a re-thought, potntially lower price, for when people ring up to cancel

okun69 · 31-03-2011, 21:48

A reply from Neil Berkett's office

Firstly, please allow me to sincerely apologise for the use of the wrong name on the email. This was an unfortunate case of human error, and I am genuinely sorry if it caused offense. We are in the process of correcting the emails now, but clearly not soon enough!

Secondly, please let me assure you that we gave a lot of thought to how we priced Tivo to our customer base, and we are delighted to be able to offer our 1Tb Tivo box to our customers for Â£50 less than new customers will be paying. Tivo is a premium product with some ground breaking functionality and worth every penny! However, I fully appreciate that this offer may not be for you. We will be coming out with a lower priced box late Spring, and you may decide to wait until then to place your order.

Whichever offer you take advantage of, you won't be disappointed