TiVo - Page 382

LoveFibre · 31-03-2011, 19:55

Quote:

Originally Posted by Digital Fanatic

They are being re-sent.

Thanks for your help. I will sit and wait ;-)

Have a good evening...

Stephen · 31-03-2011, 19:58

Quote:

Originally Posted by muppetman11

I can feel a back track coming on , VM realised they've made a stupid mistake. Not a rant at you DF but VM really are unbelievable how they market things.

There will be no back tracking on the prices. VM have not made a mistake at all. Ther are more prices to be announced that's all. For new customers and customers on different packages.

---------- Post added at 19:58 ---------- Previous post was at 19:57 ----------

Quote:

Originally Posted by muppetman11

How come there a sudden change in pricing from today's email ?

There isn't a change in price. Just prices for people on lower packages.

Digital Fanatic · 31-03-2011, 19:58

Quote:

Originally Posted by muppetman11

How come there a sudden change in pricing from today's email ?

All will be revealed.... We can't say anything, sorry.

muppetman11 · 31-03-2011, 19:59

Quote:

Originally Posted by Stephen

There will be no back tracking on the prices. VM have not made a mistake at all. Ther are more prices to be announced that's all. For new customers and customers on different packages.

But the prices were revealed today , why send an email to a VIP customer saying 149 + 40 and then send another with a different price , theyve had long enough to sort it out. Seems like a back track to me.

Digital Fanatic · 31-03-2011, 19:59

Quote:

Originally Posted by LoveFibre

Thanks for your help. I will sit and wait ;-)

Have a good evening...

you're welcome... you too

devilincarnate · 31-03-2011, 20:00

Quote:

Originally Posted by Digital Fanatic

All will be revealed.... We can't say anything, sorry.

I do hope that you have not been called in to work because of this

mattboothers · 31-03-2011, 20:00

DF, Can I ask you a question pleas of how VM deals with these issues. You DONT have to answer this if you dont want to:

How does Virgin Media work when these things happen (people argue at the pricing). Do they listen to the complaints and change the pricing or do they just see the complaints and continue until they know they have made a mistake?

Thanks.

muppetman11 · 31-03-2011, 20:04

Quote:

Originally Posted by Digital Fanatic

All will be revealed.... We can't say anything, sorry.

I'm hoping for all these loyal XL/VIP customers something will be sorted they deserve it.

---------- Post added at 20:02 ---------- Previous post was at 20:01 ----------

Quote:

Originally Posted by mattboothers

DF, Can I ask you a question pleas of how VM deals with these issues. You DONT have to answer this if you dont want to:

How does Virgin Media work when these things happen (people argue at the pricing). Do they listen to the complaints and change the pricing or do they just see the complaints and continue until they know they have made a mistake?

Thanks.

Hasn't he already answered by saying about a change in prices.

---------- Post added at 20:04 ---------- Previous post was at 20:02 ----------

Quote:

Originally Posted by Stephen

There will be no back tracking on the prices. VM have not made a mistake at all. Ther are more prices to be announced that's all. For new customers and customers on different packages.

---------- Post added at 19:58 ---------- Previous post was at 19:57 ----------

There isn't a change in price. Just prices for people on lower packages.

Ok thanks so the XL/VIP is still 149 + 40 ?

Digital Fanatic · 31-03-2011, 20:04

Quote:

Originally Posted by mattboothers

DF, Can I ask you a question pleas of how VM deals with these issues. You DONT have to answer this if you dont want to:

How does Virgin Media work when these things happen (people argue at the pricing). Do they listen to the complaints and change the pricing or do they just see the complaints and continue until they know they have made a mistake?

Thanks.

VM are listening, Matt.

devilincarnate · 31-03-2011, 20:04

Quote:

Originally Posted by muppetman11

I'm hoping for all these loyal XL/VIP customers something will be sorted they deserve it.

---------- Post added at 20:02 ---------- Previous post was at 20:01 ----------

Hasn't he already answered by saying about a change in prices.

Yes they will get a email stating Â£238 and no monthly charge

Stephen · 31-03-2011, 20:07

Quote:

Originally Posted by muppetman11

But the prices were revealed today , why send an email to a VIP customer saying 149 + 40 and then send another with a different price , theyve had long enough to sort it out. Seems like a back track to me.

The pre reg price was revealed in the email but there are other prices for new customers and customers on lower packages.

passingbat · 31-03-2011, 20:09

Quote:

Originally Posted by Lew

It's a perfectly valid response. If you're happy to pay for it then go for it. If you're not then stay with what you have. VM aren't twisting your arm and forcing you to have it.

Quote:

Originally Posted by Stephen

The is nothing arrogant at all about VM staff saying if you don't like the price then don't get it. It will eventually go down in price and there will of course be a cheaper TiVo box coming out.

However for now TiVo is a premium product and there has a premium price attached.

I hope you guys don't work in sales or customer relations; I can't think of any sales person who's won me over with, 'Take it or leave it'

starsailor123uk · 31-03-2011, 20:13

Based on these prices and the expected additional excess prices for new customers and lower package holder I can see these only being bought by the apple-phobes who buy the latest equipment whatever the price. Will be interesting to see new tivo subs over April-Jun v New Sky HD subs.

I think they have a good hardware product, but on a poor infrastructure and a lower content package so pricing as such seems strange

Digital Fanatic · 31-03-2011, 20:15

Quote:

Originally Posted by starsailor123uk

Based on these prices and the expected additional excess prices for new customers and lower package holder I can see these only being bought by the apple-phobes who buy the latest equipment whatever the price. Will be interesting to see new tivo subs over April-Jun v New Sky HD subs.

I think they have a good hardware product, but on a poor infrastructure and a lower content package so pricing as such seems strange

What do you mean by that?

Big-Ted · 31-03-2011, 20:15

Quote:

Originally Posted by herby247

I am ALLOWED to vent my anger and disgust at the latest development in this on going saga!!

Vent your anger if you want but attacking another member no matter who they are is just not acceptable.

If you don't like the deal don't take it and stick with what you have or move to Sky.

If you don't like whats posted then post your feeling without getting personal to someone who is trying to be helpful and honest with us.

People like you are a waste of time reading as far I am concerned so will ignore you from now on.

DF mate just treat this idiot for what he is, an ignorant waste of space and just be yourself.