Hub error log, disconnecting

AaronCooper · 27-03-2011, 14:36

Hi all, i posted in VM forums but this seems more active and i was wondering if you could help..

Code:

Time Priority Description 
 Sun Mar 27 14:04:36 2011    Critical (3)   DHCP FAILED - Requested Info not supported.  
 Sun Mar 27 14:01:44 2011    Critical (3)   Received Response to Broadcast Maintenance Request, But no Un...  
 Sun Mar 27 13:39:02 2011    Critical (3)   DHCP FAILED - Requested Info not supported.  
 Sun Mar 27 13:38:54 2011    Critical (3)   No Ranging Response received - T3 time-out  
 Sun Mar 27 13:38:17 2011    Critical (3)   Received Response to Broadcast Maintenance Request, But no Un...  
 Sun Mar 27 10:56:41 2011    Critical (3)   DHCP FAILED - Requested Info not supported.  
 Sun Mar 27 10:22:27 2011    Critical (3)   Received Response to Broadcast Maintenance Request, But no Un...  
 Time Not Established   Critical (3)   DHCP FAILED - Requested Info not supported.  
 Sat Mar 26 23:01:38 2011    Critical (3)   Received Response to Broadcast Maintenance Request, But no Un...  
 Sat Mar 26 22:38:17 2011    Critical (3)   DHCP FAILED - Requested Info not supported.  
 Sat Mar 26 22:33:06 2011    Critical (3)   Received Response to Broadcast Maintenance Request, But no Un...  
 Sat Mar 26 19:30:49 2011    Critical (3)   DHCP FAILED - Requested Info not supported.  
 Sat Mar 26 19:30:15 2011    Critical (3)   Received Response to Broadcast Maintenance Request, But no Un...  
 Time Not Established   Critical (3)   DHCP FAILED - Requested Info not supported.  
 Fri Mar 25 22:48:45 2011    Critical (3)   Received Response to Broadcast Maintenance Request, But no Un...  
 Time Not Established   Critical (3)   DHCP FAILED - Requested Info not supported.  
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out  
 Fri Mar 25 15:16:22 2011    Critical (3)   Received Response to Broadcast Maintenance Request, But no Un...  
 Time Not Established   Critical (3)   DHCP FAILED - Requested Info not supported.  
 Time Not Established   Critical (3)   SYNC Timing Synchronization failure - Failed to acquire FEC f...  
 Fri Mar 25 14:53:06 2011    Critical (3)   Received Response to Broadcast Maintenance Request, But no Un...  
 Time Not Established   Critical (3)   DHCP FAILED - Requested Info not supported.  
 Thu Mar 24 20:24:36 2011    Critical (3)   Received Response to Broadcast Maintenance Request, But no Un...

Does anyone know a way i can manually reconnect if the "Received Response to Broadcast Maintenance Request, But no Un..." message happens again? As the connection is fine in terms of power levels, speeds, etc. Its just when i get this message, it ends my connections and stays on "In Progress" for however long it feels like it.

I have spent Â£10 credit on speaking to VM, they say there is no fault affecting my line, unfortunately i ran out of credit before the call ended.

Nopanic · 27-03-2011, 14:38

post the power levels mate, they are of more use that the logs, the errors can be seen on a connection running perfectly.

AaronCooper · 27-03-2011, 14:40

Woah, fast response!

Code:

Startup Procedure 
Procedure Status Comment 
Acquire Downstream Channel 402750000 Hz Locked 
Connectivity State OK Operational 
Boot State OK Operational 
Configuration File OK   
Security Enabled BPI+ 
 

--------------------------------------------------------------------------------
 
Downstream Channel 
Lock Status Locked Modulation QAM256 
Channel ID 1 Symbol Rate 5360537 
Downstream Frequency 402750000 Hz Downstream Power 2.9 dBmV 
SNR 42.4 dBmV     
 

--------------------------------------------------------------------------------
 
Upstream Channel 
Lock Status Locked Modulation QPSK 
Channel ID 3 Symbol Rate 2560 Ksym/sec 
Upstream Frequency 34000000 Hz Upstream Power 50.0 dBmV 
 

--------------------------------------------------------------------------------
 
Primary Downstream Service Flow 
Downstream(0) 
SFID 23288 
Max Traffic Rate 10240000 bps 
Max Traffic Burst 3044 bytes 
Mix Traffic Rate 0 bps 
 

--------------------------------------------------------------------------------
 
Primary Upstream Service Flow 
Upstream(0) 
SFID 23287 
Max Traffic Rate 512000 bps 
Max Traffic Burst 1600 bytes 
Mix Traffic Rate 0 bps 
Max Concatenated Burst 1522 bytes 
Scheduling Type Best Effort 
 

--------------------------------------------------------------------------------
 
Current System Time:Sun Mar 27 14:39:36 2011

Thankyou!

Nopanic · 27-03-2011, 15:45

hmm upstream power is a tad high, but (unless things have changed) is well within limits ..

Without being able to look at the connection there is not much we can do here, this isn't a VM forum and we can't ask for customers info ..

IMO the modem is losing connection and based on the limited info I have here, I would send a tech out to make sure all is well ..

AaronCooper · 27-03-2011, 16:04

I understand, thank you. I know there was some work being carried out on a green box near me when this problem started to occur; it's a shame its very intermittent though as from past experience i seem to get unlucky and the tech will turn up when it's working and say no fault is found.

Ps, Is there anyway to force restart/reset the connection once it drops? I couldn't find a reset switch on the router, and turning it on/off doesn't help. Sometimes it's out for 5minutes, others 5hours.

Nopanic · 27-03-2011, 16:27

rebooting the modem puts it back through the DORA process, so thats pretty much as much as you can do.

Any local cab work would see you with a loss of up or down stream, you need to capture the power levels when you lose connection.

AaronCooper · 27-03-2011, 17:07

Alright mate, i'll keep an eye on the power levels and see if anything changes. Thanks again for taking the time to help, much appreciated.

Nopanic · 27-03-2011, 17:13

Quote:

Originally Posted by AaronCooper

Alright mate, i'll keep an eye on the power levels and see if anything changes. Thanks again for taking the time to help, much appreciated.

It's frustrating that calling in hasn't helped you ..

AaronCooper · 28-03-2011, 15:26

Hey nopanic, i took your advice and kept my connection tab open, as soon as i disconnected i saw this

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channel
Lock Status Locked Modulation unknown
Channel ID 1 Symbol Rate 0
Downstream Frequency 402750000 Hz Downstream Power -22.9 dBmV
SNR 0.0 dBmV
Upstream Channel
Lock Status Not Locked Modulation QPSK
Channel ID Symbol Rate 0 Ksym/sec
Upstream Frequency Upstream Power 50.0 dBmV

A second or two later, it switches all channels to "In Progress" which explains why i didn't notice it before.

AaronCooper · 28-03-2011, 18:29

Couldn't seem to find the edit button, so sorry about double posting..

Code:


Startup Procedure 
Procedure Status Comment 
Acquire Downstream Channel 402750000 Hz Locked 
Connectivity State OK Operational 
Boot State OK Operational 
Configuration File OK   
Security Enabled BPI+ 
 

--------------------------------------------------------------------------------
 
Downstream Channel 
Lock Status Locked Modulation QAM256 
Channel ID 1 Symbol Rate 5360537 
Downstream Frequency 402750000 Hz Downstream Power 3.3 dBmV 
SNR 42.6 dBmV     
 

--------------------------------------------------------------------------------
 
Upstream Channel 
Lock Status Locked Modulation QPSK 
Channel ID 1 Symbol Rate 2560 Ksym/sec 
Upstream Frequency 25800000 Hz Upstream Power 50.0 dBmV 
 

--------------------------------------------------------------------------------
 
Primary Downstream Service Flow 
Downstream(0) 
SFID 23288 
Max Traffic Rate 10240000 bps 
Max Traffic Burst 3044 bytes 
Mix Traffic Rate 0 bps 
 

--------------------------------------------------------------------------------
 
Primary Upstream Service Flow 
Upstream(0) 
SFID 23287 
Max Traffic Rate 512000 bps 
Max Traffic Burst 1600 bytes 
Mix Traffic Rate 0 bps 
Max Concatenated Burst 1522 bytes 
Scheduling Type Best Effort 
 

--------------------------------------------------------------------------------
 
Current System Time:Mon Mar 28 18:28:20 2011

This is what i don't understand, when i'm connected my power levels are fine?

Nopanic · 28-03-2011, 21:50

-22 ..... er tech it..

---------- Post added at 22:50 ---------- Previous post was at 22:50 ----------

Dips in the network?

AaronCooper · 28-03-2011, 21:57

I found out something interesting today; firstly i haven't disconnected yet (The post above was from last night).

Also, i went to the green box near me, the ground surrounding it has been dug up and fenced off. If there is work being done on it, why didn't VM tell me this on the phone instead of saying there is no fault? Or could it be a different ISP working on the green box?

I'll wait for a response from the forums or twitter team, if the work is related to my disconnecting then it's out of any techs hands anyway and i will just wait until it's completed and go from there.

Nopanic · 28-03-2011, 22:11

Was it Defo vm doing work ?

AaronCooper · 28-03-2011, 22:21

Well i passed at 9pm so there was no workers/vans around, i'll check tomorrow and report in