Superhub Superhub Firmware Beta Test - Page 8

Peter_ · 27-03-2011, 09:37

Quote:

Originally Posted by Chrysalis

would come from supplier, unless you claiming all of a sudden the means to manufacture them has stopped. I dont want to hear a claim about terminated contracts either, obviously new ones can be made.

Or are you going to tell me VM will change their behaviour on rententions they have had for a decade?

So you expect them to reorder a purpose built modem that is no longer being supplied by the company who built them when they already have a contract for a viable modem, now that makes perfect business sense.

---------- Post added at 10:37 ---------- Previous post was at 10:34 ----------

Quote:

Originally Posted by BenMcr

Retentions can only send customers equipment that is in the supply chain, they cannot order more from a supplier and have never been able to

Neither for that matter can CEOs

Retentions always come through to Technical Support for items such as replacement modems as they do not have the permissions to order them and of course it has always been impossible to order "My Precious" otherwise known as the VMNG300 modem.

Chrysalis · 27-03-2011, 10:17

When did I say they can order?

I am reffering to the company as a whole ie. a policy change to reduce churn.

---------- Post added at 11:17 ---------- Previous post was at 11:04 ----------

Quote:

Originally Posted by Masque

So you expect them to reorder a purpose built modem that is no longer being supplied by the company who built them when they already have a contract for a viable modem, now that makes perfect business sense.

yeah, its not as if VM hasnt had dual hardware supply before.

You see the superhub as viable because you looking through tinted glasses, it clearly isnt completely viable if its...

(a) losing them orders for higher tier products.
(b) losing customers.
(c) has poor reliability resulting in customers get sent new superhub's to replace older ones.

The company who supplied them do still manufacture if there is an order. Its not something thats 10 years old. The reason they stopped was a decision made to not order anymore.

Now we know you are a CS agent, so if anything you just towing the party line. I am interested in what role ben and nopanic play at VM, both seem a bit quiet about what their job is. Is one of them directly involved in the decision making of what hardware is used?

What I do know is you guys have never been passionate about anything but this superhub, if I make a post it is guarantueed you will reply, you will insist on having the last say on this.

So why are you so confident that this will last so long and no alternatives will be ordered? the cost savings doesnt appear to be significant, reduced tech support calls without redundancies means nothing, replacing viable equipment with superhubs is costing you money not saving it, customers not upgrading because of the superhub is losing you money, customers cancelling because of the superhub is losing you money.

All it looks like to me is that someone at VM has made a brainfart of a decision by bringing in a product that wasnt ready, even when beta testers told VM it wasnt ready. Which leads me to beta testing. The current firmware beta test has been nothing else other than a joke so far, it lasted a week and there was no staff involved at all, just trialists talking to each other. I suspect we simply got monitored remotely and that was the beta test, clearly not interested in tester feedback. VM strike me as a company who do not listen and if anything look down as if they think customers are all dumb and dont understand what they doing, hence the superhub a product designed for dummies and a beta test where they feel the testers arent worth listening to.

BenMcr · 27-03-2011, 10:18

Quote:

Originally Posted by Chrysalis

I am reffering to the company as a whole ie. a policy change to reduce churn.

All companies want to reduce Churn, it's not unique to Virgin Media

And although they may still do offers, they are in no way as bad as they used to be under the days of ntl (where people used to get 'paid' to have cable)

zekeisaszekedoes · 27-03-2011, 15:37

The Super Hub is a viable modem, that's a good one.

hjf288 · 27-03-2011, 17:28

Quote:

Originally Posted by zekeisaszekedoes

The Super Hub is a viable modem, that's a good one.

Considering it has a acknowledged firmware issue that causes lower than normal upload... I'd say it wasn't really viable until the software is fixed

BenMcr · 27-03-2011, 17:35

Quote:

Originally Posted by Chrysalis

yeah, its not as if VM hasnt had dual hardware supply before

Generally they haven't actually

Virgin may have installed different kit e.g Pace STBs or Samsung STBs but have only had one active contract with a vendor in place at any one time. Any alternates would have already been within the business

Quote:

Is one of them directly involved in the decision making of what hardware is used?

I'm certainly not, however I've been in business long enough to know roughly how the process works

Peter_ · 28-03-2011, 18:43

Quote:

Originally Posted by Chrysalis

When did I say they can order?

I think you misunderstood what I meant by order, not from the company but by ordering one on the customer account has never been possible with the VMNG300 modem nothing more.

I have had the Superhub for over 5 weeks without any issues whatsoever.

Mick Fisher · 28-03-2011, 19:48

Quote:

Originally Posted by Masque

I think you misunderstood what I meant by order, not from the company but by ordering one on the customer account has never been possible with the VMNG300 modem nothing more.

I have had the Superhub for over 5 weeks without any issues whatsoever.

You should make that your signature.

Peter_ · 28-03-2011, 19:49

Quote:

Originally Posted by Mick Fisher

You should make that your signature.

It works and it is doing it job without any hiccups so I am happy.

Chrysalis · 28-03-2011, 22:06

yeah make it your sig masque as you love to repeat it

Peter_ · 29-03-2011, 04:52

Quote:

Originally Posted by Chrysalis

yeah make it your sig masque as you love to repeat it

No need because it actually works.

Chrysalis · 29-03-2011, 07:41

Quote:

Originally Posted by Masque

No need because it actually works.

careful now.

Itshim · 29-03-2011, 07:52

Quote:

Originally Posted by Masque

It works and it is doing it job without any hiccups so I am happy.

I do not work for Virgin or any company that supplys Virgin.

Ok its early days but I have had no problems with my super hub - I was very concerned when it was put in,due to reports on this forum.
Can I ask if you have had problems with it, did you try to tweek it?

Mine is as the Tec set it my Wii my grandaughters laptop my sons phone as well as my PC all running with no hicups on it.

Peter_ · 29-03-2011, 08:09

Quote:

Originally Posted by Itshim

I do not work for Virgin or any company that supplys Virgin.

Ok its early days but I have had no problems with my super hub - I was very concerned when it was put in,due to reports on this forum.
Can I ask if you have had problems with it, did you try to tweek it?

Mine is as the Tec set it my Wii my grandaughters laptop my sons phone as well as my PC all running with no hicups on it.

I logged in and went to advanced settings and unticked firewall and ipflood and it works fine.

techguyone · 29-03-2011, 08:12

Mines been ok on 3 hardwire connects to 2 pc's & a wii, and also one wireless N connection to a further pc upstairs. No reboots/disconnects etc. BUT I havent tried DMZ, port forwarding, or anything complex, so I won't speak about that side of things, merely to say on a 'simple level' the superhub for me. Works ok.