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Virgin Media dreadful support
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Old 27-03-2011, 09:25   #16
Nopanic
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Re: Virgin Media dreadful support
Don't know what to suggest then mate, it does sound like its something local though, if no device can give a lease to you PCs.

In the old days we used to delete the network driver and let windows reinstall it .. not sure if thats a valid option with Win7 as it will probably remember the settings ..

Sorry
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Old 27-03-2011, 09:35   #17
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Re: Virgin Media dreadful support
Ok then,

Just have to wait for another modem to come through -.-

4 days without internet, *sigh*
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Old 27-03-2011, 09:38   #18
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Re: Virgin Media dreadful support
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Originally Posted by anc1en7z View Post
Ok then,

Just have to wait for another modem to come through -.-

4 days without internet, *sigh*
Have they ordered a modem as it is usually next day plus 24 hours so maybe Wednesday.
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Old 27-03-2011, 09:42   #19
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Re: Virgin Media dreadful support
New modem doesn't make sense though, if the modem and the router don't give out an IP (unless you broke them both) why would a new one ?
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Old 27-03-2011, 09:44   #20
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Re: Virgin Media dreadful support
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Originally Posted by Nopanic View Post
New modem doesn't make sense though, if the modem and the router don't give out an IP (unless you broke them both) why would a new one ?
I know but it breaks the circle and then he can look at his router.

It might be a good idea to take the coax out of the modem connect direct and reboot the modem to see if he gets a 169ip or a 192ip.
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Old 27-03-2011, 10:03   #21
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Re: Virgin Media dreadful support
wan ip of 0.0.0.0 is wrong.

you sure you looking at the actual ip and not just the setting?
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Old 27-03-2011, 10:24   #22
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Re: Virgin Media dreadful support
Right, I believe that a new modem will fix the problem.
The modem i have now, is connecting fine to virgin media, but its dhcp server is not giving out the right ip addresses.

My router gives my pc an internal ip, but it does not get an ip off the modem, be it internal or external.
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Old 27-03-2011, 11:22   #23
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Re: Virgin Media dreadful support
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Originally Posted by anc1en7z View Post
Right, I believe that a new modem will fix the problem.
The modem i have now, is connecting fine to virgin media, but its dhcp server is not giving out the right ip addresses.

My router gives my pc an internal ip, but it does not get an ip off the modem, be it internal or external.
Which modem do you have ? the modem wont give you an IP, the IP is a public IP given from the systems DHCP.

If your PC is getting a 169 when connected to a router then the modem can not be to blame. From a VM side the two reasons for a 169 are either a duplicate MAC, and thats the NIC MAC not the modem MAC, or a leasing issue, which wouldn't be sorted by a new modem.
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Old 27-03-2011, 13:18   #24
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Re: Virgin Media dreadful support
as nopanic said this has no bearing as to why your laptops fail to get a proper ip from your router.

I feel we have incomplete information as you very slow to respond and with only bits of information at a time thats inconsistent.
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Old 27-03-2011, 21:45   #25
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Re: Virgin Media dreadful support
Quote:
Originally Posted by Masque View Post
It might be a good idea to take the coax out of the modem connect direct and reboot the modem to see if he gets a 169ip or a 192ip.
Modem direct to computer via ethernet will give it the WAN IP, not 192.x.x.x which is a private address (i.e. LAN IP). Assuming all is well, of course.
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Old 27-03-2011, 21:47   #26
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Re: Virgin Media dreadful support
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Originally Posted by zekeisaszekedoes View Post
Modem direct to computer via ethernet will give it the WAN IP, not 192.x.x.x which is a private address (i.e. LAN IP). Assuming all is well, of course.
Removing the coax will give a 192 as the modems DHCP will kick in, if the PC is able to accept a lease. As per Masque post.
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Old 27-03-2011, 21:59   #27
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Re: Virgin Media dreadful support
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Originally Posted by Nopanic View Post
Removing the coax will give a 192 as the modems DHCP will kick in, if the PC is able to accept a lease. As per Masque post.

This is what happens with me :|
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Old 28-03-2011, 06:50   #28
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Re: Virgin Media dreadful support
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Originally Posted by anc1en7z View Post
This is what happens with me :|
you said you got 169's no matter how you set it up ?

Replacing the modem wont sort a 169, the problem is lease side then. If in fact this is whats happening ..
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Old 28-03-2011, 07:05   #29
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Re: Virgin Media dreadful support
Ima getting out an engineeer, he'll be able to fix it, wont't he?
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Old 28-03-2011, 07:17   #30
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Re: Virgin Media dreadful support
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Originally Posted by anc1en7z View Post
Ima getting out an engineeer, he'll be able to fix it, wont't he?
To be honest mate, with all the different things you've described, I have no idea.

If you get a valid lease with the coax removed, then no the tech wont be able to fix it, as there is an issue with the CMTS leasing to you.

I'm confused though now .. lets see what happens with the tech ..
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