125M : Vmng300

[Skie]

If you are lucky enough that the engineer has a VMNG300 on the van, then you get that. If not, then you get the Superhub. The VMNG is a rare beast now, so its highly likely that you get your service 'fixed' with the hub.

[General Maximus]

Originally Posted by GavChap

So say you have a VMNG300 modem on the 50Mb, and it goes wrong, do they replace it with another modem? or will you get a superhub?

i was just thinking about that as well. It is sad to think that if my modem ever breaks I'll have to leave VM because my connection will be pretty much useless.

[jb66]

You WILL get a superhub. If I ever do see a vmg300 again i'll be keeping it for myself!!!

[BenMcr]

Originally Posted by General Maximus

and I had to pay £50 for the modem at the time.

You didn't pay for the modem, you paid for the activation of 50Mbit

[Peter_]

Originally Posted by GavChap

So say you have a VMNG300 modem on the 50Mb, and it goes wrong, do they replace it with another modem? or will you get a superhub?

Engineers only carry Superhubs so guess what you will get if the VMNG300 is faulty.

---------- Post added at 22:00 ---------- Previous post was at 21:59 ----------

Originally Posted by Skie

If you are lucky enough that the engineer has a VMNG300 on the van, then you get that. If not, then you get the Superhub. The VMNG is a rare beast now, so its highly likely that you get your service 'fixed' with the hub.

See the above.

[General Maximus]

Originally Posted by BenMcr

You didn't pay for the modem, you paid for the activation of 50Mbit

Oh sorry I forgot, I paid £50 for the engineer to bring me the modem and make a phone call. I wish they paid me £50 when I did that for my previous modem

What did I pay the £30 for then? I can remember paying £50 and £30. I thought the £50 was for the modem and £30 for connection.

[Peter_]

Originally Posted by General Maximus

Oh sorry I forgot, I paid £50 for the engineer to bring me the modem and make a phone call. I wish they paid me £50 when I did that for my previous modem

What did I pay the £30 for then? I can remember paying £50 and £30. I thought the £50 was for the modem and £30 for connection.

You paid for installation and also for activation but not for the modem.

[General Maximus]

i am definitely in the wrong job; £30 for him to bring it round (I "installed" it) and £50 to make a phone call. I love it.

[Nopanic]

Techs don't get that ..

[bigsinky]

my area goes 100Mbit in September. I currently have a modem for my 50Mbit. Will i get to keep it or will i be foisted with a new SuperHub? by all accounts it seems the modem an separate router is the preferred option. having said that do you all think they will have the firmware bugs in the SuperHub ironed out by September?

[Peter_]

Originally Posted by bigsinky

my area goes 100Mbit in September. I currently have a modem for my 50Mbit. Will i get to keep it or will i be foisted with a new SuperHub? by all accounts it seems the modem an separate router is the preferred option. having said that do you all think they will have the firmware bugs in the SuperHub ironed out by September?

It will be a manned install with a Superhub as the VMNG300 is not allowed on 100Mb.

[capt coax]

hya i dont want to throw a spanner in to peoples works ,
but i upgraded to 100mbit over the phone no install or anyting and i got to keep my vmng300 . the trow ubr went live with 100mbit i just called 150 asked for an upgrade to 100mbit..
she tryed to give me a superhub but after telling her i did not want the hub but gladly have the service she aggreed ..i told her i was already on 50 with a vmng300 and i like the modem. i told her my levels was ok. then she diverted me to the second line where levels and network test was carried out and was good.i was them but back to the sales call center .he hit the modem with a new 100mbit config.
so here i am with a vmng300 in to a dir 615(ddwrt) and bits running lovely..
Network Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Config File : not on your nelly.cm
Primary Downstream Service Flow
SFID : 12648
Max Traffic Rate : 102400000 bps
Max Traffic Burst : 10000 bytes
Min Traffic Rate : 0 bps
Primary Upstream Service Flow
SFID : 11529
Max Traffic Rate : 10250000 bps
Max Traffic Burst : 16320 bytes
Min Traffic Rate : 0 bps
Max Concatenated Burst : 16320 bytes
Scheduling Type : Best Effort

---------- Post added at 23:42 ---------- Previous post was at 23:39 ----------

DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 33 34 35 36
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 6.47 6.38 6.42 6.18
RxMER
(dB) 37.36 37.36 37.94 37.94
Correctable
Codewords 1039 1471 2074 1610
Uncorrectable
Codewords 344 320 1019 1566

[Chrysalis]

/me waits for VM staff to think of excuse why they were wrong. Although I admit I am surprised someone came on with it been successful. But does sort of prove my point when pushed with financial loss from a customer VM will capitulate.

[BenMcr]

There is no excuse for what they've done. Those agents have not done their jobs correctly. Nothing more or less than that.

I would expect that will be picked up by their managers, and they will be retrained, as any person not doing their job correctly should be

[Chrysalis]

hmm good idea, lets retrain staff who succeeded in increasing revenue from a customer. hmmm.

I got an alternative idea.

retrain manager's who think its good to have rigid inflexible process that just annoys customers to the point its affecting churn and turnover.