19-03-2011, 11:30
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#4711
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,506
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Re: TiVo
Quote:
Originally Posted by denphone
Its action and deeds that count not vague promises and words and Virgin have always been very slow in backing up their words and promises. Also Virgin do not look after their existing customers very well.
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That's a very sweeping statement - you probably meant to put "some of*" in between "after" and "their"..... 
(*as an existing customer who is on a good deal, and who knows others in a similar situation)
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19-03-2011, 11:36
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#4712
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,635
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Re: TiVo
Quote:
Originally Posted by fixerman
Some new customers have already been given a TiVo!
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And if thats the case it should not be happening.
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19-03-2011, 11:39
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#4713
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: TiVo
Quote:
Originally Posted by Perfect Choice
and the pricing will be £149 (£50 less than new customers so an advantage for existing customers) + £40 install + £3 per month..
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Has that pricing been officially announced? And, if it has why will we have to pay the 40 install when other people who paid for Tivo only paid 149, all in?
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19-03-2011, 11:41
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#4714
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Inactive
Join Date: Jun 2004
Location: Coventry
Services: Virgin Media 1TB TiVo, 500Gb TiVo, TV XL, 60Mb Broadband, Phone
Posts: 1,508
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Re: TiVo
Quote:
Originally Posted by Cozzy
for all those moaning about not winning the raffle spare a thought for those of us that didnt even get an invite into the raffle .
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Ditto.
I did enter when that web page went live, but I haven't even got the 'you're not worthy of winning' email yet.
No lottery ticket. No email. But I got a flyer leafet through the letterbox this week, telling me about VM's services, despite me being a customer already.
Its like I don't exist or something. 
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19-03-2011, 11:42
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#4715
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Inactive
Join Date: Feb 2007
Location: Hounslow
Age: 80
Services: Virgin Media 200mb Superhub 2, Two Tivo V6 1tb, one "Old" Tivo 1tb, home phone, Humax Freesat PVR.
Posts: 625
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Re: TiVo
Quote:
Originally Posted by Digital Fanatic
God help some people if they actually had bad service / treated badly  |
That's easy for you to say! 
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19-03-2011, 11:55
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#4716
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Inactive
Join Date: Mar 2011
Services: VM TiVo, XL TV, M Broadband
Posts: 53
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Re: TiVo
Quote:
Originally Posted by Digital Fanatic
God help some people if they actually had bad service / treated badly |
It's the actual communication and method of the roll out that has been done badly and that damages an organisation's reputation and the trust of their clients in them.
In the work that I do we are probably at the other end of the spectrum, agonizing over almost every decision, immense risk registers covering various potential scenarios that could damage reputation and what we have in place to mitigate those risks. Strikes me that Virgin either don't have these or there was insufficient brain power behind their development.
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19-03-2011, 12:58
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#4717
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cf.geek
Join Date: Feb 2007
Location: Nottingham
Services: Maxit TV, M phone, 200MB BB, V6 TIVO, Super Hub3
Posts: 701
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Re: TiVo
Quote:
Originally Posted by passingbat
Has that pricing been officially announced? And, if it has why will we have to pay the 40 install when other people who paid for Tivo only paid 149, all in?
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They are VIP users.
---------- Post added at 12:58 ---------- Previous post was at 12:57 ----------
Quote:
Originally Posted by fixerman
Some new customers have already been given a TiVo!
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Yes by mistake, agree should not have happened.
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19-03-2011, 12:59
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#4718
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cf.geek
Join Date: Apr 2010
Services: VM 200Mb BB, Sky Q Silver 2TB
Posts: 739
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Re: TiVo
Well I'm still here waiting for Tivo...... No email to say I didn't win, but equally no congratulatory phone call. 
April is only just around the corner and we still don't have any official pricing confirmation. Surely they need to announce something very soon.
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19-03-2011, 13:17
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#4719
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: TiVo
Quote:
Originally Posted by fixerman
Some new customers have already been given a TiVo!
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allegedly
---------- Post added at 13:17 ---------- Previous post was at 13:14 ----------
Quote:
Originally Posted by Doz007
Well I'm still here waiting for Tivo...... No email to say I didn't win, but equally no congratulatory phone call.
April is only just around the corner and we still don't have any official pricing confirmation. Surely they need to announce something very soon. |
Your ordering email will contain the special pricing to you. You should get that before the end of the month.
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19-03-2011, 13:19
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#4720
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,635
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Re: TiVo
Quote:
Originally Posted by Digital Fanatic
allegedly
---------- Post added at 13:17 ---------- Previous post was at 13:14 ----------
Your ordering email will contain the special pricing to you. You should get that before the end of the month.
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And what does the special pricing entail DF.
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19-03-2011, 13:22
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#4721
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: TiVo
Quote:
Originally Posted by denphone
And what does the special pricing entail DF.
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It's a suprise 
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19-03-2011, 13:23
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#4722
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: TiVo
Quote:
Originally Posted by Perfect Choice
They are VIP users.
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Non vip users have had that pricing.
Where are you getting your pricing information from?
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19-03-2011, 13:27
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#4723
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,635
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Re: TiVo
Quote:
Originally Posted by Digital Fanatic
It's a suprise |
And thats typical DF you know.
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19-03-2011, 13:28
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#4724
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: TiVo
Quote:
Originally Posted by Digital Fanatic
It's a suprise |
VM are giving us 149 pounds if we take Tivo? Yep, I'm pretty sure that's it. 
Not sure I can afford to replace both V+ boxes at that price.
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19-03-2011, 13:31
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#4725
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,635
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Re: TiVo
Quote:
Originally Posted by passingbat
VM are giving us 149 pounds if we take Tivo? Yep, I'm pretty sure that's it.
Not sure I can afford to replace both V+ boxes at that price. |
Does that include installation.
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