Superhub Superhub Firmware Beta Test - Page 2

Peter_ · 16-03-2011, 20:13

Quote:

Originally Posted by GrimUpNorth

The commander-in-chief got fed up of ongoing issues we've got (well mostly she's got!!) and banged a nice email to the CEO. Reply came very late last night apologising for letting us down and saying they would pass it to a person in the office to help.

This morning I spoke to a nice chap who suggested trying a 50 meg modem to see if it's the superhub or something else to blame. I was sceptical about availabilty, but he said the CEO's office have a secret stash and he would put it in the post himself today, and should be here by Friday.

Lets see what arrives!!

Cheers
Grim

Let us know if you actually receive one as the has never been an option for us to send one out and when some agents have promised a customer one they invariably receive a standard modem.

If you receive one it should look like this one below.

GrimUpNorth · 16-03-2011, 20:45

Quote:

Originally Posted by Masque

Let us know if you actually receive one as the has never been an option for us to send one out and when some agents have promised a customer one they invariably receive a standard modem.

Will let you know. I'm not going to give specific details, but the guys email says he's part of the CEO setup with an address in Manchester. He gave us his extension number, and when I phoned a well spoken polite lady asked who was calling and put me through to him. Without meaning any disrespect it was not your normal contact with VM experience. (The lady who answered the phone should do the "Welcome to Virgin Media" recordings on 150/151 - she sounded so much better!!)

Cheers
Grim

Peter_ · 16-03-2011, 20:49

Quote:

Originally Posted by GrimUpNorth

Will let you know. I'm not going to give specific details, but the guys email says he's part of the CEO setup with an address in Manchester. He gave us his extension number, and when I phoned a well spoken polite lady asked who was calling and put me through to him. Without meaning any disrespect it was not your normal contact with VM experience. (The lady who answered the phone should do the "Welcome to Virgin Media" recordings on 150/151 - she sounded so much better!!)

Cheers
Grim

I hope you get one just interested to see if it turns up, I can guess which department and office you spoke to which was probably Wythenshawe.

craigj2k12 · 16-03-2011, 22:38

Those on the beta firmware have received a message telling them the secret location to the beta feedback forum

From the responses it would seem that the packet loss with ip flood detection has been resolved and that the issue affecting browsing with firewall enabled is resolved

The admin on there, mark Wilkin I think, replied to a post which asked for changing of dns servers and support of dyndns by saying. We are focusing on modem mode first and modem mode is to take priority. He also said that things like this would be added when they have sorted modem mode out

It all seems exciting. I'll let everyone know any more things I find out from the special red carpet forum for beta testers (what I'm allowed to anyway)

telfordcable · 16-03-2011, 23:15

Quote:

Originally Posted by Masque

If you receive one it should look like this one below.

I miss that modem so much (the best beauty!) better than superhub.

BenMcr · 16-03-2011, 23:25

Quote:

Originally Posted by telfordcable

I miss that modem so much (the best beauty!) better than superhub.

Then why didn't you stick with a service that allowed you to keep it?

telfordcable · 17-03-2011, 00:30

Quote:

Originally Posted by BenMcr

Then why didn't you stick with a service that allowed you to keep it?

They won't re-activated it again!

zekeisaszekedoes · 17-03-2011, 04:10

Quote:

Originally Posted by craigj2k11

The admin on there, mark Wilkin I think, replied to a post which asked for changing of dns servers and support of dyndns by saying. We are focusing on modem mode first and modem mode is to take priority. He also said that things like this would be added when they have sorted modem mode out

Great news eh? Because of course if the modem mode is fine, then stuff like DynDNS (mostly the sort of thing advanced users want) can be neatly handled by a third party router.

I wasn't informed I was considered for the test - in fact the first I knew of it was when Mr Wilkin said "can't send the upgrade to your Super Hub" earlier this evening. As I'd dropped in my old rig again I quickly swapped the Super Hub back in and told him it was good for an upgrade attempt tomorrow as per his request.

A little disorganised but still, looking forward to seeing if the stability is improved or not! I have been setting up a NAS these past few days, so streaming video (open ports to Win7 FTP server) should represent a good test, as will VNC.

GrimUpNorth · 17-03-2011, 05:57

IPflood and firewall turned on here - with no obvious impact, didn't stop the hub crashing just after I went to bed though! Bit of a pain when you've got stuff scheduled over night.

Not many people posting in the secret forum yet, so I wonder how many of us are on the trial?

Cheers
Grim

whizzard · 17-03-2011, 07:24

Quote:

Originally Posted by GrimUpNorth

IPflood and firewall turned on here - with no obvious impact, didn't stop the hub crashing just after I went to bed though! Bit of a pain when you've got stuff scheduled over night.

Not many people posting in the secret forum yet, so I wonder how many of us are on the trial?

Cheers
Grim

Probably find theres a small pocket of you. There will also be internal and staff testing going on in parallel.

zekeisaszekedoes · 17-03-2011, 12:46

Looks like very little has changed. Lots of annoying things still present, and it appears there's a new bug which has been introduced with this trial build. Disappointing, but at least I can report faults directly to VM now.

craigj2k12 · 17-03-2011, 12:59

whats the bug you have

i know neither my laptop or my phone can find the wireless

Chrysalis · 17-03-2011, 13:36

by the way I have already retested without DMZ and that bug still exists I'm afraid.

Quote:

5f9ad08e:~# ping 82.30.x,x
PING 82.30.x.x (82.30.x.x) 56(84) bytes of data.

--- 82.30.x.x ping statistics ---
3 packets transmitted, 0 received, 100% packet loss, time 1999ms

I only disabled DMZ about an hour ago so didnt even last that long.

zekeisaszekedoes · 17-03-2011, 14:36

Well the pre-existing problem with static DHCP leases rebooting the unit persists, but until I powered on/off it also confused a static IP with one I'd already given a DHCP lease to even though no static IP was set on the PC in question. That's the best I can explain it.

I'll get on to testing port forwarding (see if it drops within a few hours) and IP flood/firewall is back on, but that'll be later as I'm setting up my old main PC as a NAS/P2P server. It's complicated!

Chrysalis · 17-03-2011, 15:41

well the port forwarding is almost certianly a culprit.

before when I tested I rebooted the superhub between tests. This time I didnt touch the static dhcp so no rebooting was needed, to enable I simply moved my cable from the dir615 to the superhub, disabled the dmz and added the port forwards. I then found a torrent and tested with that. Within an hour the pings were jacked.

I then swapped the cable back, enabled the dmz again and removed the port forwards, what was interesting was when I removed the torrent port, it took about 30 seconds to apply the change, as if something got clogged up and flushed out, immediatly pings started working after that without a reboot.