VIP/VIP+ New and Improved VIP Package

[Digital Fanatic]

Originally Posted by dazed&confused

Sorry but I can't agree.
If VM had announced that they were bringing out TIVO say on the 1st. June, with an approximate price of around £ 150-200, plus a small additional monthly fee it would have killed all the speculation, and constant bickering about not getting the phone call.
Similarly with the VIP packages - good value at present, but new pricing from the 1st of June..July whatever. Details will be announced by the ......

AV kit (e.g. the IPAD) always is presented in advance, with an available date in the future. I hated the waiting but at least you knew where you were. The date of the IPAD had to be put back due to demand, but Apple announced this well in advance.

It's the same old problem with VM - good product - lousy communication.

Rant Over

And Sky would then know they needed to reduce their 1TB box to match it and do something to spoil the launch

plus they'd have x amount of time to aggressively market and target VM customers.

[Rattus]

Originally Posted by Masque

If the above was allowed to happen then people would complain, am I right.

As for the staff package, at least we are allowed a perk for all our efforts and work.

Is it a taxable perk?

[dazed&confused]

Originally Posted by Digital Fanatic

And Sky would then know they needed to reduce their 1TB box to match it and do something to spoil the launch

plus they'd have x amount of time to aggressively market and target VM customers.

True ......... but

1. Sky's 1TB would then be a direct comparison with TIVO, and I know which one would win
2. Sky are aggressively marketing VM customers now

[Richard1950]

Another month another failure to improve the VIP package as promised back in July Come on Virgin Media start matching your promises

[pythagoras]

Originally Posted by Richard1950

Another month another failure to improve the VIP package as promised back in July Come on Virgin Media start matching your promises

I'm convinced the improvements to the vip packages will involve TiVo in one way or another. Therefore I doubt we will hear until a full launch of TiVo has commenced.

Regards

John.

[Rjs37]

But surely if existing customers are currently being approached to get Tivo (not just the raffle people) then you'd imagine they'd have sorted out the packages first.

[trickytree]

I have Neil Burkett's email address but is there another one better than going stright to the top?

It was July when a lot of us on VIP contacted the CEO office about the lack of value for money it is now and we all had the response saying the VIP bundle was being looked at for a Q1 relaunch. So ok we are not at the end of Q1 just yet but 3 weeks time we will be.

Add to that the fact that I am a VIP50 and have had no raffle ticket, no call about Tivo (despite being a pre register within hours of the site being launched) and no remote through the post it's becoming very annoying.
Seem to be able to contact me about the forthcoming price rise though so they obviously have my contact details.

[Digital Fanatic]

Originally Posted by trickytree

I have Neil Burkett's email address but is there another one better than going stright to the top?

It was July when a lot of us on VIP contacted the CEO office about the lack of value for money it is now and we all had the response saying the VIP bundle was being looked at for a Q1 relaunch. So ok we are not at the end of Q1 just yet but 3 weeks time we will be.

Add to that the fact that I am a VIP50 and have had no raffle ticket, no call about Tivo (despite being a pre register within hours of the site being launched) and no remote through the post it's becoming very annoying.
Seem to be able to contact me about the forthcoming price rise though so they obviously have my contact details.

All VIP's were in 2 automatic raffles, about 2,000 VIP's got a free TiVo. That will be why you didn't get a raffle ticket for the last one.

[TMLeafs]

Originally Posted by trickytree

I have Neil Burkett's email address but is there another one better than going stright to the top?

It was July when a lot of us on VIP contacted the CEO office about the lack of value for money it is now and we all had the response saying the VIP bundle was being looked at for a Q1 relaunch. So ok we are not at the end of Q1 just yet but 3 weeks time we will be.

Add to that the fact that I am a VIP50 and have had no raffle ticket, no call about Tivo (despite being a pre register within hours of the site being launched) and no remote through the post it's becoming very annoying.
Seem to be able to contact me about the forthcoming price rise though so they obviously have my contact details.

I have emailed Cindy Rose on the 1st March and Neil Berkett on the 3rd, I havent received a reply from either of them. Emailed them about tivo and hd content.

[georgepomone]

With so many people treating the route to the CEO office as a finate route for answers maybe they have moved on from that route. It was a welcome change of course but there are limits. I guess they were overloaded with the number of queries. These things only work for a short time. The CEO has his duties to perform along with his department.
I, like anyone else would like questions answered at the drop of a hat but in the real world it's not always possible. I would think the queries from customers are now routed back to Customer Service like they would have been in the first place.

[trickytree]

Originally Posted by Digital Fanatic

All VIP's were in 2 automatic raffles, about 2,000 VIP's got a free TiVo. That will be why you didn't get a raffle ticket for the last one.

Thanks for telling me that and this is not your fault of course but why the hell were the VIP's not told we had been put into some raffles instead of me quietly fuming inside that my brother in law who spends pennies with Virgin compared to me had 2 raffle tickets come through!?
If I had been told I was in a raffle for the chance to win a box etc then that would have been a good plus point instead of me just reading loads of people getting called and given it for free and having no clue as to why but being afraid to ask!

Am I right to think that as I have not heard from Virgin about Tivo that I am not one of the about 2000 winners or are they still contacting people?

[Digital Fanatic]

Originally Posted by trickytree

Thanks for telling me that and this is not your fault of course but why the hell were the VIP's not told we had been put into some raffles instead of me quietly fuming inside that my brother in law who spends pennies with Virgin compared to me had 2 raffle tickets come through!?
If I had been told I was in a raffle for the chance to win a box etc then that would have been a good plus point instead of me just reading loads of people getting called and given it for free and having no clue as to why but being afraid to ask!

Am I right to think that as I have not heard from Virgin about Tivo that I am not one of the about 2000 winners or are they still contacting people?

Still some left to contact... it was meant to be a suprise for the winners, but with the power of the interwebs it was spoilt.

[SimplyGrey]

Originally Posted by BenMcr

I would wait and see what the contract says. If it's still wrong a posting of the services listed should help identify where the extra is coming from (contracts no longer show the individual lines which cause all the confusion but match how Virgin now quote their pricing)

Install took place this morning and contract arrived this afternoon and shows cost as £116.80 pm rather than £110.55 pm (£100.55 pm for the package plus £10 pm for the second V+ HD Box).

Services Listed:

Promotional Offer(s) taken
6 Month offer TV XL
Virgin Phone
Telephone Line Rental
Talk International
Talk Mobile
Talk Unlimited
Virgin Broadband
Wireless Broadband
XXL 50mb Broadband
Virgin TV
Phone, TV and Broadband Saving
TV Size: XL
0001 Additional V Box
V+ HD Box
Premium TV Channels
Movies4 ,Movies4 ,Movies5 Skypremhd
Movies5 ,Sports1 , Sports1 ,
Sports2 ,Sports2

Having already had a case of that's not right/yes it is with VM (See post 1167), I have used the "Contact Us" link on the website to seek clarification from from customer services and the automated response says "...will get back to you as quickly as possible, usually within 5 days..." I don't hold out much hope though as I am still awaiting "...a response from us within the next 48 hours..." to the query I submitted to them on 27th February (raised it on this forum on 2nd March and Ben provided answers within the hour.)

Any suggestions as to what else I can do?

Thanks

[BenMcr]

Only think I can possibly see is that they might have missed the additional box discount off, but as I said it's a little more difficult to identify what it going on from contract details now

[SimplyGrey]

Thanks Ben. I'll try that when/if they come back to me.