vmng300 cable modem - 50mb question

[zekeisaszekedoes]

Originally Posted by Masque

He was talking rubbish as that is not possible as the system would never allow it as it would not be in the inventory, and the is no way of adding it to the inventory.

Seemed pretty logical, the way he was describing it. I had a feeling it could be possible if, for example, you moved house and wanted to use your existing kit elsewhere so would be using the same modem MAC in different premises. I can tell BS a mile off and nothing he said gave me that impression.

Originally Posted by Masque

The will be no stock of the VMNG300 as even technicians had to return any they had and are only given Superhubs to install.

I'm not worried about that as they're easily and cheaply available. The point is having one and being able to register it on a different account to the one it was assigned to.

Originally Posted by Masque

A second modem will never lock on quite simply because we add the MAC address of your modem to the account and we then pair and provision it on the account.

I might be getting wires crossed here, but having two modems on one account is not the issue. I'm talking about getting rid of the Ambit 250 and Super Hub I already have and using just a VMNG300.

I refuse to believe it's impossible to take a used one and reassign it or be given one not registered to any account just yet, which is why I'd like to call an engineer out and see how it stands, come to some arrangement. Or perhaps call retentions up and get a little more assertive. Because after all, if I'm looking to upgrade to 50Mbps which means more money for VM I don't see why I shouldn't be able to stay well away from the Super Hub, especially when I'm talking about using kit that until very recently VM deemed fine for their higher speed packages before foisting the Super Hub on everyone.

[jb66]

If I was your tech I'd tell you that we only do superhubs then I'd be out the door

[zekeisaszekedoes]

Well then I'm glad you're not a tech.

Thanks to conflicting information and the fact an engineer visit is free, it's got to be worth a try. I want that speed upgrade but I don't want the Hub or Super Hub. Plus, if I'm successful I can detail the steps I took to achieve the objective and hopefully aid other people in my position.

Alternately the "higher ups" of VM who probably don't even read these forums even by proxy could get the sticks out of their posteriors and consider an "advanced" option on their accounts, whereby a customer provides their own modem/router solution and VM purely do the optic/coax line. Then they can supply the Super Hub to John Q Luddite and us moaning types who want maximum flexibility to really make the most of the service can quickly be silenced. Translation: everybody wins.

Of course that last paragraph is just a pipe dream. Since when do big companies listen to their consumers?

[jb66]

I don't know what part of "there is no vmg300s in circulation" that folk don't get. Only someone high up in virgin has the power to issue techs modems again

[zekeisaszekedoes]

Well I'm not one of the folk that don't get it. As I've posted, these things are easy to come by second hand, it's probably just a matter of circumventing some or other rule or methodology to have them removed from previous accounts and assigned to new ones. I'm sure an inventive and unscrupulous employee could register any compatible modem to a VM account, it's just against T&Cs/whatever else to do so. Although VM might like to consider the idea because it could give them an edge against more expensive smaller rivals like AAISP who offered "tailored" packages supporting almost any hardware and offer luxuries like true IPv6 support concurrent with limited old IPv4, the FAT32 to IPv6s NTFS.

[jb66]

I tried it and my PDA displayed hit failed

[Peter_]

Originally Posted by zekeisaszekedoes

Seemed pretty logical, the way he was describing it. I had a feeling it could be possible if, for example, you moved house and wanted to use your existing kit elsewhere so would be using the same modem MAC in different premises. I can tell BS a mile off and nothing he said gave me that impression.

That is different as your existing kit is reassigned to your new account, but again you cannot use a modem bought off Ebay or given by a friend as it will most likely still be listed on the original account or it will no longer be in the inventory, either way it will never be added to any account regardless of what the agent told you, when Nopanic reads this he will confirm this as well as he works in that area.

Originally Posted by zekeisaszekedoes

I'm not worried about that as they're easily and cheaply available. The point is having one and being able to register it on a different account to the one it was assigned to.

Originally Posted by zekeisaszekedoes

I refuse to believe it's impossible to take a used one and reassign it or be given one not registered to any account just yet, which is why I'd like to call an engineer out and see how it stands, come to some arrangement. Or perhaps call retentions up and get a little more assertive. Because after all, if I'm looking to upgrade to 50Mbps which means more money for VM I don't see why I shouldn't be able to stay well away from the Super Hub, especially when I'm talking about using kit that until very recently VM deemed fine for their higher speed packages before foisting the Super Hub on everyone.

If you rang up with a modem that was not yours and we rang the relevant department they would refuse to add it as it is not allowed and the agent would be reported and probably taken to one side by a manager to explain why they went against protocol.

I would take anything that agent told you with a sack of salt.

---------- Post added at 20:24 ---------- Previous post was at 20:22 ----------

Originally Posted by zekeisaszekedoes

Well I'm not one of the folk that don't get it. As I've posted, these things are easy to come by second hand, it's probably just a matter of circumventing some or other rule or methodology to have them removed from previous accounts and assigned to new ones. I'm sure an inventive and unscrupulous employee could register any compatible modem to a VM account, it's just against T&Cs/whatever else to do so. Although VM might like to consider the idea because it could give them an edge against more expensive smaller rivals like AAISP who offered "tailored" packages supporting almost any hardware and offer luxuries like true IPv6 support concurrent with limited old IPv4, the FAT32 to IPv6s NTFS.

I cannot circumvent the inventory as I do not have access to their database and only that department can access the database in that way.

---------- Post added at 20:25 ---------- Previous post was at 20:24 ----------

Originally Posted by jb66

I tried it and my PDA displayed hit failed

Part of the reason they are no longer issuing VMNG300 modems is due to it not being able to channel bond in the same way as the Superhub.

[zekeisaszekedoes]

Originally Posted by Masque

Part of the reason they are no longer issuing VMNG300 modems is due to it not being able to channel bond in the same way as the Superhub.

I appreciate you taking the time to give me some insight into the way things work at VM.

I know the VMNG300 could be considered a stopgap solution, and that the Super Hub is meant to be able to handle 400Mbps or so. But since I'm looking to go for 30Mbps upgrade or maybe 50Mbps it would be fine until the Super Hub has more stability and a reliable bridge mode.

My contention is, what do VM lose by adding one to the account of particularly troublesome customers such as myself as both a goodwill gesture and a way to shut 'em up when they have spare inventory? A little bending of the rules for this sort of reason is good PR, reflecting well on VM.

[jb66]

Probably because if they do it for you a flood of customers will be calling up trying the same which might be a headache for vm

[Peter_]

Originally Posted by zekeisaszekedoes

I appreciate you taking the time to give me some insight into the way things work at VM.

I know the VMNG300 could be considered a stopgap solution, and that the Super Hub is meant to be able to handle 400Mbps or so. But since I'm looking to go for 30Mbps upgrade or maybe 50Mbps it would be fine until the Super Hub has more stability and a reliable bridge mode.

My contention is, what do VM lose by adding one to the account of particularly troublesome customers such as myself as both a goodwill gesture and a way to shut 'em up when they have spare inventory? A little bending of the rules for this sort of reason is good PR, reflecting well on VM.

The guy in the other thread was probably lucky that it was allowed on the network and that kind of decision is out of my hands or even the agent that you spoke to, I wonder how our Quality team would have handled it if they heard that call.

[zekeisaszekedoes]

Originally Posted by jb66

Probably because if they do it for you a flood of customers will be calling up trying the same which might be a headache for vm

Not if I promise to keep it quiet.

[Peter_]

Originally Posted by jb66

Probably because if they do it for you a flood of customers will be calling up trying the same which might be a headache for vm

The majority of customers will have never heard of the VMNG300 modem or even called up about an issue with the Superhub.

[pip08456]

Originally Posted by Masque

Part of the reason they are no longer issuing VMNG300 modems is due to it not being able to channel bond in the same way as the Superhub.

Care to expand on that Masque?

[Peter_]

Originally Posted by pip08456

Care to expand on that Masque?

That is the reason given, maybe Nopanic can expand on it as its more his area.

[jb66]

The superhub looks as if it can bond 8 downstream channels in the diag page to the vmg300s 4.