TiVo - Page 235

lawe · 03-03-2011, 18:00

Phone just went...
freephone number...
"hello this is Virgin Media" (oh yes.....)

"we have some good news" (heart beating very fast)

"about your phone useage we have a special package avail

This is not fair! Virgin you tease

Needless to say the "special" phone package was declined.

devilincarnate · 03-03-2011, 18:14

Right I will tell you my story if you are all sitting comfortably?

1- I registered interest when the site first went up.
2- When the 1000 remotes went out I contacted the CEO office and it was passed to Cindy Rose, and she asked for my account number to make sure that I was in the new draw.
3- Received the e-mail saying that TV heaven is just weeks away.
4- Then received the unique ref number as a e-mail and registered it on the site.
5- When I received the call the Lady did not mention anything about the draw and that I had won one? She also mentioned that so long as that I was on the VIP 50 pack i would not be charged the Â£3 per month for TIVO.

P.S she also said that my details had been passed to her from the loyalty department.

Hope that this is some clarification for some on here?

ronnie_m · 03-03-2011, 18:26

Quote:

Originally Posted by devilincarnate

Right I will tell you my story if you are all sitting comfortably?

1- I registered interest when the site first went up.
2- When the 1000 remotes went out I contacted the CEO office and it was passed to Cindy Rose, and she asked for my account number to make sure that I was in the new draw.
3- Received the e-mail saying that TV heaven is just weeks away.
4- Then received the unique ref number as a e-mail and registered it on the site.
5- When I received the call the Lady did not mention anything about the draw and that I had won one? She also mentioned that so long as that I was on the VIP 50 pack i would not be charged the Â£3 per month for TIVO.

P.S she also said that my details had been passed to her from the loyalty department.

Hope that this is some clarification for some on here?

Same for me on points 1, 2 and 5. I never received the other 2 e-mails

devilincarnate · 03-03-2011, 18:31

Quote:

Originally Posted by ronnie_m

Same for me on points 1, 2 and 5

So if you did not get the points 3 and 4, it would seem that this is not the raffle for the normal as I am sure there is a post on this thread that there was a different one for for the VIP customers? Will try and find the post ( may take a while due to the amount of pages on here? )

HDFootyMan · 03-03-2011, 18:37

Quote:

Originally Posted by Mr Fell

I am an exisiting XL customer, have registered and was sent the ticket etc

At least you got a ticket.

gaz2810i · 03-03-2011, 18:41

Quote:

Originally Posted by devilincarnate

Right I will tell you my story if you are all sitting comfortably?

1- I registered interest when the site first went up.
2- When the 1000 remotes went out I contacted the CEO office and it was passed to Cindy Rose, and she asked for my account number to make sure that I was in the new draw.
3- Received the e-mail saying that TV heaven is just weeks away.
4- Then received the unique ref number as a e-mail and registered it on the site.
5- When I received the call the Lady did not mention anything about the draw and that I had won one? She also mentioned that so long as that I was on the VIP 50 pack i would not be charged the Â£3 per month for TIVO.

P.S she also said that my details had been passed to her from the loyalty department.

Hope that this is some clarification for some on here?

This is exactly the same experience as mine, except part 3 which my wife did but I didn't, can't be a coincidence

Joedm45 · 03-03-2011, 18:47

Well, after missing the phone call yesterday I did get another one not long after I got in from work tonight

So I'm now a very happy customer, free TiVo and no Â£3 subs for 12 months (Not on VIP)

I did quiz the CS rep asking if I was lucky enough to win the recent draw and he said no as he was ringing from the customer loyalty team and I had been selected as a valued customer.

However as the conversation went on it sounded more like I had won as he said 'There are only a 1000 people getting TiVo for free' and 'Around 4,500 people entered'

If I'm honest I wasn't going to grill the man any further in case he took my TiVo away from me

Requested next available Saturday for install which was 26th March, to be honest this did me a favour as hopefully the 3rd tuner will be active by then.

Now the controversial information (please no one shoot me down in flames)

1. Package I have is XL TV inc. Sky Sports, L BB & M phone so not a very high paying customer compared to some. However my contract finished Feb last year.
2. Registered for TiVo a little late, mid January I believe. Partly not being able to find my A/c number and partly forgetting to do it.
3. Got the raffle flyer and registered it well before the cut off date.

Keep the faith people, I'm sure your phone calls will come

Let the conspiracy theories commence

devilincarnate · 03-03-2011, 18:56

Quote:

Originally Posted by BenMcr

There are two draws. One for VIP customers and one for other TV XL customer with all services.

Here I found it? So there still maybe time for all out there?

pesty · 03-03-2011, 19:15

Another day gone still no call, and there I thought 11 years as a top package customer on all services = a loyal one.

muppetman11 · 03-03-2011, 19:23

Quote:

Originally Posted by pesty

Another day gone still no call, and there I thought 11 years as a top package customer on all services = a loyal one.

See if your mate Kevin the Gerbil can sort you one LOL.

Digital Fanatic · 03-03-2011, 19:31

Quote:

Originally Posted by pesty

Another day gone still no call, and there I thought 11 years as a top package customer on all services = a loyal one.

Seriously? It's the 3rd of March

"we'll be in touch before the end of March"

pesty · 03-03-2011, 19:33

Quote:

Originally Posted by muppetman11

See if your mate Kevin the Gerbil can sort you one LOL.

That git Kevin, he's sitting at home with Errol the hamster smug in the knowledge that he has not one but two tivo boxes being installed next week

Digital Fanatic · 03-03-2011, 19:35

Quote:

Originally Posted by pesty

That git Kevin, he's sitting at home with Errol the hamster smug in the knowledge that he has not one but two tivo boxes being installed next week

lol

lee_mc · 03-03-2011, 20:12

Digital Fanatic

With regards to the TIVO draw and those of us who ticked 'evening' for contact. Are you able to let us know what time this falls between please? Thanks

Digital Fanatic · 03-03-2011, 20:17

Quote:

Originally Posted by lee_mc

Digital Fanatic

With regards to the TIVO draw and those of us who ticked 'evening' for contact. Are you able to let us know what time this falls between please? Thanks

Hi and

to the forum

We generally do evening calls from 5pm-8pm (latest we can call is 9pm)