VIP/VIP+ New and Improved VIP Package - Page 77

pengedragon · 02-03-2011, 13:49

Quote:

Originally Posted by BenMcr

It's still around, it's just not promoted.

could you, or anyone, explain what's in it ? sounds like it might be what i'm after

---------- Post added at 12:49 ---------- Previous post was at 12:47 ----------

Quote:

Originally Posted by savvychels

triple xl is xl phone, xl tv and xl BB (30meg). That's the package below VIP30 as far as I've been able to tell from other posts. It doesn't have the movies. I'm not sure what else might be different though.

thanks, is that just 1 box though ?

BenMcr · 02-03-2011, 13:53

Quote:

Originally Posted by pengedragon

could you, or anyone, explain what's in it ? sounds like it might be what i'm after

It's literally exactly the same as the VIP bundles but with out the Sky Premiums

pengedragon · 02-03-2011, 14:16

oh ok then that is what i want, the cs guy last night said it couldnt be done - i'll give them another call tonight

thanks for the swift reply

---------- Post added at 13:16 ---------- Previous post was at 12:55 ----------

ok, just one more question for you all to ponder whilst i go back to work for the afternoon and rest my brain (

)

what's the difference between xlplus and triple xl ?

thanks people

BenMcr · 02-03-2011, 14:17

Triple XL doesn't include Talk International, Talk Mobile or the second STB

You also have to pay higher install fees for HD boxes

pengedragon · 02-03-2011, 14:28

ah ok, well i have 2 boxes already and definitely want to keep them both

looks like xlplus then, thanks again – very helpful

SimplyGrey · 02-03-2011, 16:03

Since July 2009, I have had Broadband package: XXL (50Mbps) plus Phone L for Â£43.74 pm but Sky currently provide my Television (6 packs, HD, Movies & Sport).

I have been trying to find out the cost of upgrading to the VIP 50 Bundle as I understand that it should provide me with a similar television package. I have tried looking online to find out the cost of upgrading to this package but haven't been able to find an upgrade path for existing customers (only new customers).

I sent a message to customer services last Sunday (via the "contact us" link on the website) as I want to work out the figures and make a decision about moving from Sky before talking to sales. I haven’t had my "response within 48 hours" but maybe there are some changes going on – can anyone on here help with this information:

1. Is VIP 50 is an option that is available to me?
2. If so, how do I go about upgrading (no option on the website as far as I can see)?
3. How much would it cost to upgrade, e.g. monthly payment, set-up and activation fees?
4. What is within the VIP 50 bundle (What is here http://shop.virginmedia.com/bundles/...e-package.html but with a non-new customer price?)

Thanks in advance.

BenMcr · 02-03-2011, 16:55

1) Should be
2) Best option would be to go through Customer Services
3) Depends what you are paying, but the total cost of VIP will Â£100.55 a month. Install would be Â£40 (although there are sometimes offers on that)
4) Whether you qualify for the 6 month offer is the only thing you would need to get clarified. Ongoing monthly price for VIP 50 is the same for everyone

SimplyGrey · 02-03-2011, 17:18

Thanks Ben.

Just one more question about contacting Customer Services.

Which is the best/easiest way of contacting them:

1. Via "contact us" link
2. Telephone 0845 650 4545
3. Telephone 0800 052 9886 (Just got a flyer through the door with this number)

Thanks

devilincarnate · 02-03-2011, 17:31

Quote:

Originally Posted by SimplyGrey

Thanks Ben.

Just one more question about contacting Customer Services.

Which is the best/easiest way of contacting them:

1. Via "contact us" link
2. Telephone 0845 650 4545
3. Telephone 0800 052 9886 (Just got a flyer through the door with this number)

Thanks

Hi if you have got a virgin home phone just call 150.

knack · 02-03-2011, 17:36

Quote:

Originally Posted by devilincarnate

Hi if you have got a virgin home phone just call 150.

If not use the 0800 number so it's free (from a landline at least).

dazed&confused · 02-03-2011, 18:49

Super Hub fitted today
I'm now an official VIP 50!!

Thanks again Ben for all your help on pricing etc.

SimplyGrey · 02-03-2011, 18:52

Ben, Devilincarnate, & Knack,

Many thanks for you help.

devilincarnate · 02-03-2011, 21:45

Quote:

Originally Posted by SimplyGrey

Ben, Devilincarnate, & Knack,

Many thanks for you help.

You are welcome and please let us know if you get it sorted.

The Yank · 03-03-2011, 11:17

Query for Ben probably.

My package is VIP20
I just installed my VHD box in my study that my daughter had. She did not have it activated for HD.

It was my understanding that the VIP bundle included free activation for both my v+ box and my VHD boxes. I just phoned CS and they were adamant that though I could have both boxes I had to pay an additional Â£49 to have the second box activated. Was the girl in CS correct? - if she was wrong how do I get this sorted?

BenMcr · 03-03-2011, 12:34

No she's not correct. You should be able to get it activated without any further cost.

As with anything, if you don't get the resolution you should, ask to have the call esclated until you do