[Update] ALL 20>30Mb upgrade discussion

[darkm]

I know some users are fine for the upload speeds on 30 meg and meg service using the superhub but I also know from reading the community fourms on virgin media and here that there alot of users not getting their upload speed after the ubr upgrade for the speeds.

Can anyone confirm is there an issue and what it is assuming your connection and config seem ok or is it relatred to the problem published by virgin for the superhub?

[Nicosia]

i get 3mbit upload with ot upgrading to anything.. is that normal?

[darkm]

You get 3 meg because your ubr has been upgraded for the 3meg faster upload. But there are people like me, using the super hub, connection is fine, config seems good but cant get the 3 meg upload. No ubr utilzation issue, and I cant think what else can be wrong?

[Nicosia]

weird

[darkm]

can someone confirm what the channel id is used for? and what should it be for 30 meg ive seen it at 1 2 and 3 from different users configs?

Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 48.7 dBmV

[Chrysalis]

just a number used to identify what channel you on, channel config varies per UBR. On mine its used for legacy services (10 mbit) however on other's its used for overlay (100mbit, 50mbit , 30mbit).

[Ignitionnet]

Originally Posted by Chrysalis

just a number used to identify what channel you on, channel config varies per UBR. On mine its used for legacy services (10 mbit) however on other's its used for overlay (100mbit, 50mbit , 30mbit).

Channel numbers overlap, there's no assignment to each platform. There will be an ID 0, 1, 2, 3 on both platforms as both have line cards with 8 upstreams which may or may not be split into two groups of 4, giving upstream IDs 0,1,2,3 - could even have 4,5,6,7, no reason why channel IDs have to overlap between service groups.

Anyway, point is it's 100% cosmetic and can be ignored.

[darkm]

thanks for the info guys..

Can someone look at the errors below and see whether they would cause issues with my upload speed?

Wed Feb 23 18:37:43 2011 Critical (3) Resetting the cable modem due to docsDevResetNow
Wed Feb 23 17:00:10 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=??????;CMTS-MAC=??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 17:00:10 2011 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=??????;CMTS-MAC=0??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 16:59:58 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=??????;CMTS-MAC=??????6;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 16:56:56 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=??????;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Wed Feb 23 16:56:33 2011 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=??????:d0;CMTS-MAC=??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 16:42:44 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=a??????;CMTS-MAC=??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 16:42:29 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=??????0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
Wed Feb 23 16:41:01 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=??????;CMTS-MAC=??????;CM-QOS=1.0;CM-VER=3.0;
Wed Feb 23 16:39:21 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=??????;CMTS-MAC=??????;CM-QOS=1.0;CM-VER=3.0;
Wed Feb 23 16:39:11 2011 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=??????;CMTS-MAC=??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 16:37:10 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=??????;CMTS-MAC=??????6;CM-QOS=1.0;CM-VER=3.0;
Wed Feb 23 16:00:10 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=??????;CMTS-MAC??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 15:20:47 2011 Critical (3) UCD invalid or channel unusable;CM-MAC=[Mod Edit - MAC address removed];CMTS-MAC=??????;CM-QOS=1.1;CM-VER=3.0;
Wed Feb 23 14:09:10 2011 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=??????;CMTS-MAC=??????6;CM-QOS=1.0;CM-VER=3.0;
Wed Feb 23 14:08:09 2011 Critical (3) No UCDs Received - Timeout;;CM-MAC=??????;CMTS-MAC=??????6;CM-QOS=1.1;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=??????;CMTS-MAC=??????;CM-QOS=1.0;CM-VER=3.0;

[nigelmclelland]

Your asking a bit much there mate arn't you?

[Peter_]

You still left your MAC address in that post beginning with a0:21 darkm 8th line from bottom

[nigelmclelland]

Darkm, I would get a Moderator to remove your Mac address if I were you!! And then this message!

[darkm]

Originally Posted by nigelmclelland

Darkm, I would get a Moderator to remove your Mac address if I were you!! And then this message!

thanks peeps, ddnt notice that...

[virginruinedntl]

has virgin fixed the 30mb problems with a firmware update yet? Does it still cost £30 to upgrade from 20mb?

[Mick Fisher]

Nope and yes.

[pop80_uk]

I am going to phone up on Monday and try and get my hands on one of the old modems like you guys have from the CXO office, I also know my brother in law has one in his loft when he switched from virgin to sky.

I assume that if I am successful with virgin and get one sent out then it will just be a case of phoning the connections department again?

Or could I get the modem from my brother in law and then phone connections in the same way?
Is all they need to set up the MAC address of the modem on my account?

Upgraded from 20MB to 30MB and am far from happy with the super hub.