[Update] ALL 20>30Mb upgrade discussion

[qasdfdsaq]

Please see this thread:

http://community.virginmedia.com/t5/.../305949/page/4

And post on the VM community forums. If it's the same problem, the second-line folk there will check if the slot size is correct and advise if there's any other issues.

[darkm]

Originally Posted by qasdfdsaq

Please see this thread:

http://community.virginmedia.com/t5/.../305949/page/4

And post on the VM community forums. If it's the same problem, the second-line folk there will check if the slot size is correct and advise if there's any other issues.

many thanks for that

[zekeisaszekedoes]

Originally Posted by darkm

I am being persistent, I called last night and they wouldnt take it any further and the manager that I spoke to said I should be happy with 1.6 upload. I said thats not the point I should receive near 3meg upload. You would look into it if I only received 15meg download so why not because im recieivng half of my upload speed?

Exactly. For me, because of the ADSL contention ratio being what it is even after boosting to 1/10, a big part of upgrading is the improved upload speeds.

[darkm]

just to give you an update, I know managed to get an engineer out tommorow to have a look.

I did ask the agent have you checked the mini slot size value and that it has reverted back to its original value as it seems like a known issue. And I asked again and again which he didnt reply to it. I didnt want it be something really easy to fix remotely instead of wasting an engineers time.

Still from some people saying you should be happy with your upload to others saying do you want to cancel, now I have one booking an engineer to call out.

[SnoopZ]

Just got my 30mb installed via an engineer, no idea why i needed an engineer as all he did was plug it in and watch it until it was connected, he didn't make any changes in the cabinet.

[darkm]

Engineer called today replaced the hub, replaced some of the connections, upload speed still the same.

He did confirm it wasnt a utilization issue which I was told on the phone (feeling angry about that) He has arranged for his manager to call on monday to check the connection and also check from the cabinet. Once done then he will raise it to the network team to check

[Taf]

Using http://www.speedtest.bbmax.co.uk/

Average readings from 6 consecutive tests:

Opera dl 31998 ul 359
Firefox dl 31613 ul 1444
Internet Explorer dl 31493 ul 347

So my upload speed is till 10% of what it should be with Opera and Internet Explorer, and half with Firefox?

[darkm]

anybody in Belfast having problems with slow dl speed, on 30 meg and I can only get near 4 meg max, not traffic managed....

I did notice on speedtest my server or reconmmended speed test seems to have changed from london to derry?

[SnoopZ]

Speedtest.net is only giving me 20Mbit tonight and broadbandmax isn't much better.

[Peter_]

Originally Posted by SnoopZ

Speedtest.net is only giving me 20Mbit tonight and broadbandmax isn't much better.

Try this http://www.virginmedia.com/testmyspeed/manual.php

[qasdfdsaq]

I think the above manual speed test is a really bad idea, as, due to testing methodology, it will always give inflated results. The better option would to be to use something like DU Meter which gives extremely accurate by-the-second readouts of download speed, showing not only speed but stability, spikes, averages, etc. It'll combine the 4 downloads for you and take into account any other background activity on your line as well.

[Peter_]

Originally Posted by qasdfdsaq

I think the above manual speed test is a really bad idea, as, due to testing methodology, it will always give inflated results. The better option would to be to use something like DU Meter which gives extremely accurate by-the-second readouts of download speed, showing not only speed but stability, spikes, averages, etc. It'll combine the 4 downloads for you and take into account any other background activity on your line as well.

Well anyone calling in regards slow speeds will always be asked to download some large files from there while our 2nd line agents connect direct to the uBR to check the download speed, upload speed, bandwidth available and if they can flood the connection with pings.

They will be able to give the most accurate assessment of your speed which no speed test of any sort can provide.

[qasdfdsaq]

Yes, but you told him to do the test himself, not to contact 2nd line. An end user doing this test themselves would yield inaccurate and inflated results, considerably less accurate than with other methods, such as the one I described.

[Peter_]

Originally Posted by qasdfdsaq

Yes, but you told him to do the test himself, not to contact 2nd line. An end user doing this test themselves would yield inaccurate and inflated results, considerably less accurate than with other methods, such as the one I described.

If I run that test as shown it is more accurate than say speedtest.net and is simple enough to use as the link gives good clear concise instructions.

We will ask most customers to run a quick test on speedtest.net and if the speed is nowhere near their account speed we then go to gamefiles and check there and once we get similar results we ring 2nd line if we can find no outages.

I know what you mean about DU Meter but the instructions in the link are simple enough to follow and if they are still unhappy with the speed then they ring us and we check the connection.

I am running 6 files from Gamefiles at the moment getting just under 4Mbps which resolves to around 32Mb which matches my speedtest .net results.

[qasdfdsaq]

It can be more accurate, but it can also be less so. And while I'll agree the instructions are fine, and no speed test is definitive, that particular test is much more vulnerable to being skewed by factors such as the user's machine and the timing of the user's actions. Having to manually add up four numbers that *will* be actively changing and counting on an end-user to accurately do math adds extra variance factors. It might give you a ballpark figure, but that's it, and it's definitely prone to over-estimating speed rather than underestimating, which may be why VM like it so much...