TiVo

[gaz2810i]

Originally Posted by sjc1951

I was not a S1 subscriber, all I did was register on 1st Dec, been waiting ever since like everyone else!!

this is why I am getting more and more peeved with VM

[denphone]

This has been a shambles from the start and l am still waiting for my call.

[Cozzy]

Originally Posted by denphone

This has been a shambles from the start and l am still waiting for my call.

not seen anyone in our part of the world saying they have been contacted yet .... so not sure its actually 'nationwide' or regional so far

BUT to say "be the first" is a bit of a joke ... the first were the staff ... the second was s1 tivo owners then third was lucky lotto winners .. then appears random peeps have been contacted in fourth wave ... now raffle appears fifth wave and finally those left out will be the SIXTH wave in late March just before being opened out to the public at large

not good enough to make me feel like i have been treated like a valued customer

[AndyCambs]

The words "toys & pram" spring to mind every time I read this thread.

[toady]

Originally Posted by AndyCambs

The words "toys & pram" spring to mind every time I read this thread.

My toys left the pram ages ago, after the farce of not knowing whats going on and some people getting things free while other long term customers got nothing

[sjc1951]

Originally Posted by toady

My toys left the pram ages ago, after the farce of not knowing whats going on and some people getting things free while other long term customers got nothing

I have been with Virgin more years that I can remember, from cable & wireless days, but I agree that they should have co-ordinated the release of Tivo much better than this or at least kept everybody informed of what the actual roll out schedule would be. I feel very lucky to be getting one next week, I will post my thoughts on it once I have had a good play with it.

[denphone]

Originally Posted by Cozzy

not seen anyone in our part of the world saying they have been contacted yet .... so not sure its actually 'nationwide' or regional so far

BUT to say "be the first" is a bit of a joke ... the first were the staff ... the second was s1 tivo owners then third was lucky lotto winners .. then appears random peeps have been contacted in fourth wave ... now raffle appears fifth wave and finally those left out will be the SIXTH wave in late March just before being opened out to the public at large

not good enough to make me feel like i have been treated like a valued customer

I totally agree with you on this.

---------- Post added at 09:46 ---------- Previous post was at 09:39 ----------

Originally Posted by denphone

I totally agree with you on this.

This is the latest comment from Neil Berkett this morning which suggest that it is being pushed back more and more for some customers, in essence most people will not see it until the end of June. The U.K.-based group, which reported strong fourth-quarter earnings Thursday, will start the commercial roll-out in the second quarter of 2011, and will move "more aggressively" in the third and fourth quarters, he told Dow Jones Newswires. Virgin Media will market the product heavily in the second half of the year.

[spligosh]

Does anyone know if you can connect Tivo to your wireless network to stream content from your computer - or a NAS?

[jamiefrost]

Sorry but all this talk of waves / rounds / not be contacted yet, it's as people believe they have been deliberately slighted by Virgin.

Tivo's issued to staff - first wave no - beta test yes.

Tivo's issued S1 customers - Second wave no - Contractual obligations yes.

1000 lucky winners - Third wave No -Start of roll out to Virgin Customers Yes - another round where you were slighted? Or were you included, just not successful?

No proof that 'random people' have been called. People who have pre-registered have started to get calls.

All people have not yet been called. People who have been pre-registered entered into another prize draw.

Will people who pre-registered be contacted before other virgin customers, as per the email people have been receiving.

So, will you be one of the first 'Virgin Customers' to receive the new Tivo box? Yes if you pre-registered.

Before we get into arguments into what first means, in this case it has to mean the group of Virgin customers who pre-registered. Nothing else was inferred by Virgin on the pre-registration website. It was a site setup for people to register ther interest in the new Tivo service

It does and cannot mean you will be the 'first'.

Date wise I'm not sure if there where any firm dates given by Virgin when the roll out would start or when all of the pre-registered customers would be contacted. The only date I know of is the end of March date as mentioned in the latest email.

JJ

---------- Post added at 10:04 ---------- Previous post was at 10:00 ----------

Originally Posted by denphone

I totally agree with you on this.

---------- Post added at 09:46 ---------- Previous post was at 09:39 ----------



This is the latest comment from Neil Berkett this morning which suggest that it is being pushed back more and more for some customers, in essence most people will not see it until the end of June. The U.K.-based group, which reported strong fourth-quarter earnings Thursday, will start the commercial roll-out in the second quarter of 2011, and will move "more aggressively" in the third and fourth quarters, he told Dow Jones Newswires. Virgin Media will market the product heavily in the second half of the year.

Actually this matches the email received

Contact pre-registered customers End of March - Q1
General roll out starts April - Q2

JJ

[The Yank]

just had my post and guess what I didn't get

[sixfoottwo]

Some perspective. We all like to have the best things we can afford. However, those moaning about being left out and having to wait seem no better than kids in a shop wanting the latest must have immediately. Sometimes, demand outstrips supply - so why not wait so that all the minor irritants are sorted?

Frustrating to wait, yes, but in a world full of poverty, people suffering in war zones, losing their homes in natural disasters, waiting is hardly difficult, is it?

[muppetman11]

Originally Posted by The Yank

just had my post and guess what I didn't get

It's ok mate I've not next door neighbour has and guess what he hasn't pre registered.

[dazed&confused]

Also got the e-mail - at least it's communication from VM - not their strong point.

Hopefully by April they will have ironed out some of the bugs previously reported on this thread - and PLEASE the third tuner activated. Need to record three progs. tonight - Have to watch one live - perish the thought!!

I can wait for the Tivo

[clinteastman]

Originally Posted by The Yank

just had my post and guess what I didn't get

Same here.

[Cozzy]

Originally Posted by muppetman11

It's ok mate I've not next door neighbour has and guess what he hasn't pre registered.

and that just shows how the rollout has been mishandled in my opinion ... those that disagree have that right and can defend VM till the cows come home but i am entitled to my opinion and i am entitled to post it

@ jamiefrost .... first wave - beta test - second wave - contaractual obligations ... all your doing is changing the wording not the fact that the roll out has gone in stages and that those who got the email and get left to last will be at stage 6 not among the first ( i dont class as being after the first 2500 (10%) being one of the first ) ... i may be being picky with my interpretation but as a paying customer i am entitled to think what i wish

i have never accused VM of deliberately leaving people out but i stand by what i said .. the roll out has been mishandled by VM and yes random customers including those that have not registered are being contacted ahead of those who did register