TiVo - Page 127

WillPS · 09-02-2011, 16:35

My point regarding the 'equipment you don't own' thing is that it essentially skanks customers like me, who move about regularly and not always to areas with VM.

Everytime I move out of area then back again I'm expected to pay a different cacophony of made up 'connection fees' and 'rental charges' on top of whatever they may or may not charge for installation. If I'm expected to pay Â£149 towards the cost of a box I'd like to have some assurance I wont be expected to pay the same again 36 months down the line.

PhlangePhace · 09-02-2011, 16:44

Quote:

Originally Posted by WillPS

My point regarding the 'equipment you don't own' thing is that it essentially skanks customers like me, who move about regularly and not always to areas with VM.

Everytime I move out of area then back again I'm expected to pay a different cacophony of made up 'connection fees' and 'rental charges' on top of whatever they may or may not charge for installation. If I'm expected to pay Â£149 towards the cost of a box I'd like to have some assurance I wont be expected to pay the same again 36 months down the line.

Thats a fair and valid point.

Stop moving then

WillPS · 09-02-2011, 16:53

Quote:

Originally Posted by PhlangePhace

Thats a fair and valid point.

Stop moving then

Is the obvious solution but unfortunately unattainable. I am going to avoid places without VM from now on though, if only because I miss it (and city life in general).

DaBoz · 09-02-2011, 17:47

Quote:

Originally Posted by Big-Ted

But they get to sell it.

So Â£249 for a box, less Â£150 or so for it being 12 months old so you sell it for Â£100 and buy a new one or keep it longer and sell it for less with possibility of it breaking down.

However we poor VM suckers will pay Â£149 for something we don't own so can't get the pleasure of selling it, changing it every 12 months for extra cost or the please of waiting for repairs without rebate for loss of service like those lucky Sky customers.

We don't even get the chance to have to pay to see any non territorial channel HD.

I mean what am I supposed to do with that Â£10.25 a month?

I just can't understand it

I don't consider us poor VM suckers. The VM product and service is arguably far superior to Sky's offerings hence worth paying more.

HOWEVER, I've never, ever had a Sky salesman even come close to matching the VM equivalent package, never mind beat it, and then where's Sky's on demand service... And in the 9 years I've been with NTL/VM, I've had 2 boxes, and that's only because I moaned to CS that my silver box was so slow. Don't recall paying for either, so in all, excellent deal.

Sounds like you shouldn't get TiVo anyway. It's not a must have, as you can get at all the content through V+ menus anyway. If Â£150 is too much for 1TB storage and more intelligent EPG, don't get it.

Besides, wait a couple of years and the TiVo box will probably be next to free anyway as the old V+ boxes get retired.

Boz

Andy C · 09-02-2011, 17:53

Three calls from different guys today, i'm doing well, lol

Big-Ted · 09-02-2011, 17:54

Quote:

Originally Posted by DaBoz

I don't consider us poor VM suckers. The VM product and service is arguably far superior to Sky's offerings hence worth paying more.

HOWEVER, I've never, ever had a Sky salesman even come close to matching the VM equivalent package, never mind beat it, and then where's Sky's on demand service... And in the 9 years I've been with NTL/VM, I've had 2 boxes, and that's only because I moaned to CS that my silver box was so slow. Don't recall paying for either, so in all, excellent deal.

Sounds like you shouldn't get TiVo anyway. It's not a must have, as you can get at all the content through V+ menus anyway. If Â£150 is too much for 1TB storage and more intelligent EPG, don't get it.

Besides, wait a couple of years and the TiVo box will probably be next to free anyway as the old V+ boxes get retired.

Boz

Read my post again, it was tongue in cheek.....

I wouldn't go back to Sky even if they offered it all for half price for a year

Give up my 50 meg, free HD and soon to be TiVo

trueblood · 09-02-2011, 17:55

Does anyone know if you can keep V+ and replace a standard box?. Speaking to CS today
and was told if tivo replace V+ they have to take V+ away.

DaBoz · 09-02-2011, 18:00

Quote:

Originally Posted by Big-Ted

Read my post again, it was tongue in cheek.....

I wouldn't go back to Sky even if they offered it all for half price for a year

Give up my 50 meg, free HD and soon to be TiVo

I think I got yours and the previous post confused. Makes sense now! To the others... enough with the VM bashing on this thread, complain to VM, switch to Sky or pipe down I say.

SuperHighway · 09-02-2011, 18:12

Quote:

Originally Posted by trueblood

Does anyone know if you can keep V+ and replace a standard box?. Speaking to CS today
and was told if tivo replace V+ they have to take V+ away.

I have V+ and 2 V HD boxes and was given the choice of which box to replace. Obviously I went for one of the V HD boxes.

Big-Ted · 09-02-2011, 18:23

Quote:

Originally Posted by trueblood

Does anyone know if you can keep V+ and replace a standard box?. Speaking to CS today
and was told if tivo replace V+ they have to take V+ away.

Just tell them its to replace the standard box and swap them over before installer due to arrive.

They have no idea of which box is in which room.

PhlangePhace · 09-02-2011, 18:29

Quote:

Originally Posted by trueblood

Does anyone know if you can keep V+ and replace a standard box?. Speaking to CS today
and was told if tivo replace V+ they have to take V+ away.

There should be no difference in price (subs) whether your second box is a standard box or V+ (Given that you already have an active V+ on your account)....

so you should be able to replace whichever box you wish.

I wanted to move my existing V+HD to another room and was first told it'd be Â£10pm more on top of the normal Â£6.50pm (for box number 2).... as my existing box is a V+HD (rather than standard)....

I called his bluff and said I'd swap my existing V+HD for a VHD then (for the second room)... to which he entered it on the system and saw that there was no price difference after all.

trueblood · 09-02-2011, 18:36

Many thanks for all your replies. Now just waiting for the call !!!!!

TonyHoyle · 09-02-2011, 18:39

Quote:

Originally Posted by Andy C

Three calls from different guys today, i'm doing well, lol

Second call today. Half expecting a third tomorrow :p

"VM calls are like busess...."

nialli · 09-02-2011, 19:19

Quote:

Originally Posted by TonyHoyle

Second call today. Half expecting a third tomorrow :p

"VM calls are like busess...."

Not around my way they're not. VM customer for ten years...VIP50, signed up for TiVo info on day of announcement, two VM mobiles...they don't call, they never write...now I know how my mum feels!

Cozzy · 09-02-2011, 19:25

well IMHO that just shows what a shambles it is really ... i mean calling the same person 3 times on the same day or 3 times over 3 days is just crackpot organisation ... if they were missed calls it would be fine but 3 calls to the same person even after they had already signed up on the first call

and they wonder why customers get wound-up and give grief on forums