[Update] ALL 20>30Mb upgrade discussion

[BenRichards]

Originally Posted by Masque

You would only be advised of it costing you an additional £10 a month if you are on a Retentions deal giving you a discount as the upgrade cannot be given to customers on those deals.

Ok well here's something to think about.

I phoned to upgrade to the 30MB on the 1st Feb, router was delivered and activated on the 3rd.

On the 4th i get my new contract which didnt look right to me.

I WAS paying £45 per month for basic phone, TV XL, V+ HD & 20MB broadband.My retentions / loyalty discount (whatever you call it) comes out at -£30 per month

My NEW contract for the same services except with the upgrade to 30MB was showing at £55 per month. My retentions is now only -£20 per month

However, i specifically asked the lady when I phoned up wether the new service would change my monthly bills and she said NO.

So, I phoned up virgin to either get my price put back to £45 per month or cancel the 30mb and go back to my 20mb on £45 pm.

after a relatively short call with the operator looking at the logs on my account they have put my extra £10 loyalty discount back on and I have received the new contract this morning and all is good.

So, im paying £45 for, basic phone, TV:XL, V+ HD Box & 30mb Broadband!

[Zee]

They upgraded my internet to 30Mb going to pay £30.74 per month for Phone M + Broadband XL. Stats look good, didn't have to pay the £30 charge, its the Indian call centres who are trying to charge customers £30 even if they have a superhub, UK call centres dont.

[Ignitionnet]

Originally Posted by BenRichards

Ok well here's something to think about.

I phoned to upgrade to the 30MB on the 1st Feb, router was delivered and activated on the 3rd.

On the 4th i get my new contract which didnt look right to me.

I WAS paying £45 per month for basic phone, TV XL, V+ HD & 20MB broadband.My retentions / loyalty discount (whatever you call it) comes out at -£30 per month

My NEW contract for the same services except with the upgrade to 30MB was showing at £55 per month. My retentions is now only -£20 per month

However, i specifically asked the lady when I phoned up wether the new service would change my monthly bills and she said NO.

So, I phoned up virgin to either get my price put back to £45 per month or cancel the 30mb and go back to my 20mb on £45 pm.

after a relatively short call with the operator looking at the logs on my account they have put my extra £10 loyalty discount back on and I have received the new contract this morning and all is good.

So, im paying £45 for, basic phone, TV:XL, V+ HD Box & 30mb Broadband!

Well not offering deals involving 30Mb lasted a while BenMcr et al.

£30 / month discount on a £75 / month package. Nicely done Mr Richards, hugely amused that VM have so much confidence in themselves that they do deals like this.

[BenMcr]

Originally Posted by Ignitionnet

Well not offering deals involving 30Mb lasted a while BenMcr et al.

£30 / month discount on a £75 / month package. Nicely done Mr Richards, hugely amused that VM have so much confidence in themselves that they do deals like this.

I wouldn't say it's an official deal though, more like an exception because the previous agent messed up and didn't advise that the price would indeed go up

[hemelvirgin]

hi,

just had my sup-hub turned on.

2 pc's wired/lan to hub only one showing lights on hub & 1GB connection on that pc .

should all lights ie green/yellow be on per lan & should my 2nd pc show 1GB connection ?.

[BenMcr]

Originally Posted by hemelvirgin

should all lights ie green/yellow be on per lan & should my 2nd pc show 1GB connection ?.

Has the second PC got a Gigabit ethernet adapter in it?

[hemelvirgin]

Originally Posted by BenMcr

Has the second PC got a Gigabit ethernet adapter in it?

hi,

NO , it only shows 10/100 .

thought it would have 1GB as it is my sons pc with a higher gaming spec.

is that why the led is ORANGE ??

i have also a xbox 360 & ps3 connected via lan,again only one has green led,looks like one has a 1GB lan connection.

[adzzzbatch]

After speaking to Customer Services last Friday after recieving the letter about the upgrade they told us that becasue we're on a retentions deal/loyalty discount that we would not be able to upgrade atm.

But after reading the forums on the web and reading that some customerx on similar deals have been able to upgrade I rang Virgin back again this afternoon to ask again and the very helpful lady said that those that are on retentions and have been given upgrades SHOULDN'T of had them and that they're working internally to make sure everyone is aware of this. She also said that they would have more info for exsisting customers by Friday and have been adding to the list for a call back.

[BenMcr]

Originally Posted by hemelvirgin

hi,

NO , it only shows 10/100 .

thought it would have 1GB as it is my sons pc with a higher gaming spec.

is that why the led is ORANGE ??

i have also a xbox 360 & ps3 connected via lan,again only one has green led,looks like one has a 1GB lan connection.

Only the PS3 has a Gigabit connection as far as I'm aware, the Xbox is only 10/100

As you have deduced the Green shows a 1Gbit link speed between the Hub and the device, orange is 10/100 link speed

[browney]

Bah! Just got my new contract through. Monthly price has gone from £33 to £69 CS don't understand that I'm on the virgin media partner deal and not on a retentions deal. The guys at the Nottingham center are trying to sort it out.

[Roph]

I went for the upgrade on Feb 1st and an engineer is supposedly arriving tomorrow. Every step of the way during ordering the upgrade I was shown that I would be charged £30 for the upgrade, but I've just now received my letter about the upgrade and it shows this on the back:



I've viewed many, many pages of this thread, not done yet, but so far I haven't seen anyone else being charged 70. What should I do about this?

[Peter_]

Originally Posted by Roph

I went for the upgrade on Feb 1st and an engineer is supposedly arriving tomorrow. Every step of the way during ordering the upgrade I was shown that I would be charged £30 for the upgrade, but I've just now received my letter about the upgrade and it shows this on the back:



I've viewed many, many pages of this thread, not done yet, but so far I haven't seen anyone else being charged 70. What should I do about this?

Call Customer Services and ask them what is going on and ask for the £40 to credited back which they will do as long as you have not insisted on an engineer otherwise that is chargeable.

[Roph]

Originally Posted by Masque

Call Customer Services and ask them what is going on and ask for the £40 to credited back which they will do as long as you have not insisted on an engineer otherwise that is chargeable.

Ok, I've since been on the phone with customer support and a nice irish sounding chap took £40 off the charge, making it the standard £30. All sorted, Looking forward to the upgrade

[Peter_]

Originally Posted by Roph

Ok, I've since been on the phone with customer support and a nice irish sounding chap took £40 off the charge, making it the standard £30. All sorted, Looking forward to the upgrade

A nice easy call and all sorted for you, remember to post your speed once you are installed.http://speedtest.net.uk/

[Chrysalis]

am I the only one here paying normal price for this service?