Terrible performance Leicester (LE3) - Page 19

philce · 05-02-2011, 10:44

Quote:

Originally Posted by Ignitionnet

That resolution consisting of them terminating your contract and telling you not to contact them again

Nice! Thing is all I want is the service to perform as it was sold to me. What is so wrong with that?
If the fix is going to take ages then just be honest and I will do as you suggest.

Ignitionnet · 05-02-2011, 11:53

Quote:

Originally Posted by philce

Nice! Thing is all I want is the service to perform as it was sold to me. What is so wrong with that?
If the fix is going to take ages then just be honest and I will do as you suggest.

I've no idea what the delay is.

I'll try and find out.

philce · 05-02-2011, 13:58

Here we go again!

Chrysalis · 05-02-2011, 14:27

Quote:

Originally Posted by philce

Looks like I've been bumped back to legacy! New TBB graph running.

CEO's office promise a resolution "this month".....

You have a option to force a fix now, 30mbit you have to be on overlay, its the only way it works. Although as you on 10mbit its not a free upgrade like was for me so I guess not such an easy decision. In my opinion you got moved because I reckon they making space on overlay for 30mbit custumers. As its their new special product and I suppose eventually for 100mbit.

---------- Post added at 13:27 ---------- Previous post was at 13:26 ----------

Philce, let me guess on legacy, speeds etc. all gone to crap again? Legacy on my port was insanely bad.

Here is screenshot from 9pmish time downloading single threaded of ftp on 30mbit. Downstream performance is very good now on bonded channels.

saturday ping and speedtest. upstream congestion which we know exists, but no more 300k cap.

qasdfdsaq · 05-02-2011, 14:43

Let's not forget that going forward, the majority of future capacity upgrades will most likely be focused on the overlay network. Overlay should also be receiving a (proportionally) larger upstream capacity increase in line with the upload uplift, though quite when is just me speculating.

I think I mentioned a while ago moving to bonded overlay (50mb) made a similar difference for me, with downstream jumping from a variable 500-1500k to a variable 25mb-45mb most days. Upstream is still junk though.

Wonder if it's possible to get the executive office to cut you a deal on a 30mb upgrade or get a 10mb config on bonded DOCSIS3 channels...

philce · 05-02-2011, 14:48

Im pushing them to upgrade me FOC, I am in the last month of my contract and they have already offered me 50Mb till the fix things.

Strange thing is I got bumped off yesterday at 4pm after I spoke with them at the CEO's office, they obviously did something that kicked me off overlay.

Chrysalis · 05-02-2011, 15:01

qasdfdsaq yep exactly, no motivation for VM to invest in legacy now it will have no new flagship products launched on it.

philce ring them back, when I got put on legacy, you may remember I was very angry, I was pm'ing people etc. looking for the new CEO office number determined to get moved back. Got it eventually and few days after the call was moved back, made it very clear on the phone legacy is substantially worse and even tried to tell them its unuseable as a broadband service. Although I expect that was in one ear and out the other as they still dumping more user's on to it.

philce · 06-02-2011, 00:00

What I don't get is what happened when I was on the phone to them Friday afternoon. It was exactly then. They said that they were checking the modem levels.
I suspect they reset something they shouldn't have.

Who did you Pm?

Roll on Monday.

Ignitionnet · 06-02-2011, 00:04

Quote:

Originally Posted by Chrysalis

qasdfdsaq yep exactly, no motivation for VM to invest in legacy now it will have no new flagship products launched on it.

The 'investment' is going where it should be, into the overlay network. The more capacity available on the overlay the more room there is to house modems from the VXRs.

VXRs are end of life hardware anyway.

Chrysalis · 06-02-2011, 00:16

Quote:

Originally Posted by Ignitionnet

The 'investment' is going where it should be, into the overlay network. The more capacity available on the overlay the more room there is to house modems from the VXRs.

VXRs are end of life hardware anyway.

I agree it makes sense to spend the money there, although its leading to a disaster situation for bottom tier customers in LE3

What I reckon is happening right now is modem's been moved off overlay back to legacy not the other way round. As I think VM finally realised they compromised overlay trying to relieve legacy.

Will mean I expect the upstream's destined to stay QPSK forever on legacy in LE3.

Things still working reasonably well on this new 30mbit service, had MOTD on with no buffering.

Ignitionnet · 06-02-2011, 00:24

Quote:

Originally Posted by Chrysalis

Will mean I expect the upstream's destined to stay QPSK forever on legacy in LE3.

Why?

Chrysalis · 06-02-2011, 00:45

to fix needs investment to reduce noise?

Ignitionnet · 06-02-2011, 00:46

Quote:

Originally Posted by Chrysalis

to fix needs investment to reduce noise?

They can reduce noise on the overlay without doing the same on the VXRs?

That's pretty impressive!

Chrysalis · 06-02-2011, 00:48

Quote:

Originally Posted by Ignitionnet

They can reduce noise on the overlay without doing the same on the VXRs?

That's pretty impressive!

dont know

so I take it whenever VM do the uplift work you expect legacy to see an improvement to QAM16 at the same time?

Ignitionnet · 06-02-2011, 00:52

Quote:

Originally Posted by Chrysalis

dont know

so I take it whenever VM do the uplift work you expect legacy to see an improvement to QAM16 at the same time?

No reason at all why not, both do run on the same physical path so all RF network upgrades can benefit both.