[Update] ALL 20>30Mb upgrade discussion - Page 100

dnh · 05-02-2011, 15:58

Quote:

Originally Posted by Masque

I doubt anyone is lying it is much more likely that they are just not reading all the information about the uplift which is available to them all at the click of a button.

If this is the case then customer services obviously need re-training. Or is it a case of if you pay peanuts you get monkeys?

**Hugh** · 05-02-2011, 16:00

Quote:

Originally Posted by dnh

So do you reccommend i phone them again and insist they upgrade me

Personally, I would request, rather than insist....

qasdfdsaq · 05-02-2011, 16:03

Well he's already requested 3 times and been fobbed off...

**Hugh** · 05-02-2011, 16:07

Agreed - but unless dnh had got the same person each time, it's the company's fault (not communicating the standard message appropriately), not the person on the end of the phone, so being peremptory or insistent to that CS person just makes dnh sound like a not very nice person.

Get annoyed at the company, not it's representatives (well, that's my philosophy).

dnh · 05-02-2011, 16:09

i agree its not the persons fault but the companys for not training reps to the highest standard

zekeisaszekedoes · 05-02-2011, 16:18

Quote:

Originally Posted by BenMcr

30Mbit is available everywhere now

Yeah I know that, but having read the first 25 pages and the last 5 (now 10) the general consensus was you either pay to have the speed bumped from 20Mbps to 30Mbps or you wait a few months for it to be rolled out in due course. Since I don't live in London and don't want to pay Â£30, I'd rather wait. Already have the Super Hub, as my bitching about it attests to.

My thinking on the matter is that I can check to see if the 30Mbps upgrade has been done in my area by periodically dropping the Super Hub back in overnight, see if the firmware file or whatever it is that gets sent out has been downloaded.

On that matter, do the old Ambit 250/256 modems work alright with the upload speed bump? I'm assuming logically they do, but VM don't always do the logical thing now do they.

Zee · 05-02-2011, 16:24

When i called about an hour ago or so regarding the upgrade i was passed around to 7 different people, some of them didn't even know 30Mb existed which was really funny, i don't know how these people are still in jobs.

Peter_ · 05-02-2011, 16:41

Quote:

Originally Posted by zekeisaszekedoes

On that matter, do the old Ambit 250/256 modems work alright with the upload speed bump? I'm assuming logically they do, but VM don't always do the logical thing now do they.

No they will not work with the upgrade hence why they are leaving 20Mb in place as they are only Docsis 1 equipment and to go onto 30Mb you require a Docsis 3 modem.

zekeisaszekedoes · 05-02-2011, 16:58

Are you're saying that even though the Ambit 250/256 modems do EuroDOCSIS 1/1.1/2 they're only ever run in "legacy" mode and only the Super Hubs run in EuroDOCSIS 3 for this and future upgrades?

As the Super Hub's top light is blue I know the local network I'm connected to is EuroDOCSIS 3 compliant, so I suppose it's just a case of waiting on VM engineer(s) to make the changes.

Is there some specific time that the upgrade is sent, i.e. does the Super Hub have to be plugged in for a certain amount of time before the file is sent? Or is there a way to have it sent directly, i.e. by changing something in the Advanced Settings menus (unlikely) or ringing 151 from the landline and requesting it?

I must say, for the potential speed boost it might be worth losing the seperate modem and router support and IPv6 tunneling plus all the other nice stuff DD-WRT does. I'm just worried that post-upgrade if I wanted to go back to the old setup at lower speed it wouldn't be possible, although I'd guess the Ambit 250 modem would just negotiate the highest speed it can handle.

Any technical info I can get on this forum which saves hours of headaches and/or being bounced around on the telephone network (most people I've spoken get confused as soon as you start going into details) would be great.

Zee · 05-02-2011, 17:06

I think even if the modem is off when the file is sent, it will automaticly upgrade once it is switched on[COLOR="Silver"]

by the way i thought the ntl blue modems and the VM black ones were capable of 38Mbps?

Chrysalis · 05-02-2011, 17:11

its not about the speed capability but the docsis spec.

20mbit is supplied over docsis1
30mbit is supplied over docsis3

means it requires a docsis3 modem.

zekeisaszekedoes · 05-02-2011, 17:13

Quote:

Originally Posted by Zee

by the way i thought the ntl blue modems and the VM black ones were capable of 38Mbps?

Going from the little I know on the subject, I think although technically they can handle these speeds, due to the way VM run their network they can go no faster than 20Mbps. Which is a shame because it gives you less choices on how to run your network. But to be honest, for the change from 20/0.7 to 30/3 which will give me the ability to stream SD content from my NAS at home to my laptop anywhere in the world, it's a sacrifice worth making especially when there's a possibility the Super Hub will have a modem only setting in the firmware before too long.

hemelvirgin · 05-02-2011, 17:37

Quote:

Originally Posted by BenMcr

Saturday engineer installs yes. Saturday deliveries, not at present I don't think

mine was delivered this morning by hdn , even though i had a text message to say it was being delivered on mon. install by tech on tues.

BomberAF · 05-02-2011, 18:22

All these people paying Â£30 to upgrade their 20 meg bb service are fools, they should wait for 12 months and then VM will upgrade them for free.

BenMcr · 05-02-2011, 18:24

Quote:

Originally Posted by BomberAF

All these people paying Â£30 to upgrade their 20 meg bb service are fools, they should wait for 12 months and then VM will upgrade them for free.

Considering there are probably still people on 512Kb from the days of ntl, don't count on it!