[Update] ALL 20>30Mb upgrade discussion - Page 92

Zee · 04-02-2011, 15:00

Quote:

Originally Posted by Chris

Are they explicitly stating that superhub users do have to pay, or are they simply failing to say that they don't?

They are. I said i ordered 2 weeks ago so i already have a Superhub, he said you will still be required to pay the Â£30 charge. I don't mind paying Â£30, don't get me wrong, but it appears the Â£30 charge is for the superhub.

steveh · 04-02-2011, 15:05

Just had an e-mail back in response to completing the web form, which contains the line:

Your new Super Hub will be delivered to you on [Input delivery date] to support your new broadband speeds.

That's helpful... Guess the rest will be in the letter.

**Hugh** · 04-02-2011, 15:06

My Superhub arrived just before noon, set it up, got it activated, changed the wireless settings on all our mobile devices/laptops, and everything is hunky-dory.

telfordcable · 04-02-2011, 15:09

Quote:

Originally Posted by Hugh

My Superhub arrived just before noon, set it up, got it activated, changed the wireless settings on all our mobile devices/laptops, and everything is hunky-dory.

change the server from leeds to london instead

indie1982 · 04-02-2011, 15:16

Been looking at my Sam Knows performance stats and the upstream on my 30Mb service isn't going above 2Mb, is there anything I can do?

20Mb previously was perfect, 19.55Mb/s down 1.97Mb/s up.

Peter_ · 04-02-2011, 15:39

Quote:

Originally Posted by anc1en7z

thats false advertising by virgin media.

it clearly states "and all at NO EXTRA COST"

so, i ring up, letter in hand, saying no extra costs, but im expexcted to move off my retentions deal and pay Â£30 activation.

haha I think not

No it is not false advertising, you are on a Retentions package because you probably threatened to leave, Virginmedia have stated that for you to upgrade to 30Mb they require you to go onto standard pricing and also pay a one off fee of Â£30 like all the other people in this thread which is fair to everyone.

telfordcable · 04-02-2011, 15:54

Quote:

Originally Posted by Masque

No it is not false advertising, you are on a Retentions package because you probably threatened to leave, Virginmedia have stated that for you to upgrade to 30Mb they require you to go onto standard pricing and also pay a one off fee of Â£30 like all the other people in this thread which is fair to everyone.

As for me, I never pay activation fee Â£30.00, it free of charge cos of downgrade from XXL to XL

shadow771 · 04-02-2011, 16:04

i requested a free upgrade to 30Mb and still no contact back from VM. should i re-request again?

**Hugh** · 04-02-2011, 16:08

Quote:

Originally Posted by telfordcable

As for me, I never pay activation fee Â£30.00, it free of charge cos of downgrade from XXL to XL

It was probably a sympathy gesture.....

---------- Post added at 15:08 ---------- Previous post was at 15:07 ----------

Quote:

Originally Posted by telfordcable

change the server from leeds to london instead

Good call, little runty rodent rambler...

And here's Maidenhead (you've probably never been through there)

Peter_ · 04-02-2011, 16:10

Quote:

Originally Posted by telfordcable

As for me, I never pay activation fee Â£30.00, it free of charge cos of downgrade from XXL to XL

They will feel pity for all the other activation fees that you have paid, personally I would have made you pay double.

pip08456 · 04-02-2011, 16:26

Quote:

Originally Posted by telfordcable

As for me, I never pay activation fee Â£30.00, it free of charge cos of downgrade from XXL to XL

But they'd already got Â£75 off you for the superhub in the first place!

Peter_ · 04-02-2011, 16:45

Quote:

Originally Posted by pip08456

But they'd already got Â£75 off you for the superhub in the first place!

If I remember correctly they charged him twice initially.

jtaylor06 · 04-02-2011, 17:31

Hey guys

Just installed it and activated it.
Thanks for the support everyone has been giving me in the past few days!
Much appreciated

qasdfdsaq · 04-02-2011, 17:45

Quote:

Originally Posted by rickymallory

That's a bit of a disappointment but then I guess there are ways around that one. I prefer Google's DNS (8.8.8.8 and 8.8.4.4) compared to VM's which I find slower to resolve and slower to update.

I suppose it is not the superhubs biggest problem with it's other issues that need fixing.

I'm yet to confirm this but the superhub may actually be blocking the use of external DNS services (such as Google's). Anyone with a Superhub and a little technical knowledge want to check for me?

---------- Post added at 16:45 ---------- Previous post was at 16:43 ----------

Quote:

Originally Posted by anc1en7z

thats false advertising by virgin media.

it clearly states "and all at NO EXTRA COST"

so, i ring up, letter in hand, saying no extra costs, but im expexcted to move off my retentions deal and pay Â£30 activation.

haha I think not

It also states "Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge."

Chrysalis · 04-02-2011, 17:46

Quote:

Originally Posted by qasdfdsaq

I'm yet to confirm this but the superhub may actually be blocking the use of external DNS services (such as Google's). Anyone with a Superhub and a little technical knowledge want to check for me?

check my reply in other thread, I can test further I guess by setting up external queries for myself on one of my dns server's, do bit of web browsing and check the logs after. Although at the moment I am usng dmz, the superhub is still ultimately the router.