[Update] ALL 20>30Mb upgrade discussion - Page 80

SnoopZ · 03-02-2011, 10:57

Quote:

Originally Posted by Tod

Typical....I phone up for my "Free Upgrade" to be told I have to pay another Â£10 per month! They make it up as they go along...free update my ass!

You must be on a retentions deal?

**Chris** · 03-02-2011, 10:58

Quote:

Originally Posted by Tod

Typical....I phone up for my "Free Upgrade" to be told I have to pay another Â£10 per month! They make it up as they go along...free update my ass!

You've not read the thread then?

vanman · 03-02-2011, 10:58

Quote:

Originally Posted by Tod

Typical....I phone up for my "Free Upgrade" to be told I have to pay another Â£10 per month! They make it up as they go along...free update my ass!

thats becuase you are on the L 10Mb .

Chrysalis · 03-02-2011, 10:59

benmcr no speed its offline.

here is from event log mac filtered out.

SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=<filtered>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;

qasdfdsaq · 03-02-2011, 11:00

Quote:

Originally Posted by Chrysalis

ok I got my superhub in and activated but I think something is wrong, I asked the lady on the other end is she 100% sure its working and she said yes but I need to wait 5 mins for the signal.

I only have one downstream channel locked, also for those curious my upstream is already docsis2 I think. 5120 symbole rate.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI

--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 1 42884296 Kbits/sec 402750000 Hz 4.7 dBmV 44.9 dB Hybrid
--------------------------------------------------------------------------------

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 1 5120 Kbits/sec 25800000 Hz 39.5 dBmV

Whoah there!
It's all wrong... waaay wrong.

Your downstream is on non-EURO docsis (should be 55mbps down not 42mbps) and your upstream is majorly broken.

It's not 5120Ksym/sec, it's exactly what it says - 5120Kbits/sec

That's half the lowest I've ever seen VM use. Probably QPSK. Normal DS2.0 upstream in most areas is 20mbit/sec.

Did you say you were on legacy or overlay before the SH arrived? Maybe the CEO office's tinkering locked you onto one or the other and it's not been moved for 30mb?

Tod · 03-02-2011, 11:01

Quote:

Originally Posted by vanman

thats becuase you are on the L 10Mb .

Nope, I am on XL 20mb

vanman · 03-02-2011, 11:02

Quote:

Originally Posted by whizzard

Is the top light on your Superhub green? If its locked onto DOCSIS3 it would be blue, and judging by your internal stats it's currently locked onto DOCSIS2, hence the single channel.

top light on my Superhub turn's blue when i put it on the 5ghz .

Chrysalis · 03-02-2011, 11:02

qasdfdsaq haha I told you my area has serious issues :p so not even eurodocsis?

my upstream on old modem was QAM16. I assumed I would stay on the same docsis3 as I was on before, this is becoming a joke.

**Chris** · 03-02-2011, 11:02

And do you have a retentions deal Tod?

vanman · 03-02-2011, 11:03

Quote:

Originally Posted by Tod

Nope, I am on XL 20mb

sorry was going from

Quote:

Join Date: Jun 2003
Location: Aldershot, Hampshire
Services: Virgin Media - V+HD, TV XL, Broadband L, Phone XL,

Tod · 03-02-2011, 11:04

Quote:

Originally Posted by vanman

sorry was going from

Oh yeah.....I havn't changed that for a while! Amended

Chrysalis · 03-02-2011, 11:04

Quote:

Originally Posted by BenMcr

Personally I have no clue what that means

any ideas on what I posted ben?

qasdfdsaq · 03-02-2011, 11:06

Quote:

Originally Posted by Chrysalis

qasdfdsaq haha I told you my area has serious issues :p so not even eurodocsis?

I'm not sure about this and Ignition would now better than me, but I believe all 50mb+ channels (i.e. overlay) use 55mb EURODOCSIS channels whereas some parts of legacy use the "US" 42mbps channels. Still think you might have been overridden and putting 30mb on your acc hasn't taken off the override?

Status looks like it should be online. What do the config pages say? (Not got a SH so don't know exactly what they're called, but I mean the ones that tell you your upstream/downstream rate caps and so on)

From what I gather of all the info in this thread 30mb *should* be using the exact same channel configuration as 50/100mb. And that certainly isn't it.

Chrysalis · 03-02-2011, 11:08

hee is more releveant logs sorry, the line I pasted was just for time sync.

Thu Feb 03 09:55:34 2011 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=ggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Thu Feb 03 09:55:34 2011 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=gggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=ggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=ggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) Lost MDD Timeout;CM-MAC=gggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) MDD message timeout;CM-MAC=ggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;

BenMcr · 03-02-2011, 11:08

Quote:

Originally Posted by Chrysalis

any ideas on what I posted ben?

That's what I was saying I had no clue on, but ended up in the wrong place so deleted the post (but not quick enough it seems) lol