[Update] ALL 20>30Mb upgrade discussion - Page 76

vanman · 02-02-2011, 15:44

Quote:

Originally Posted by Masque

If you have read my post in the link below you do not need to pay if on 20Mb with a Superhub.

.

thank's but i am ok !

Peter_ · 02-02-2011, 15:45

Quote:

Originally Posted by vanman

thank but i am ok !

You asked a question that others would want the answer to.

vanman · 02-02-2011, 15:50

Quote:

Originally Posted by Masque

You asked a question that others would want the answer to.

i was trying get a summarize of the Â£30 cost.

timberheadverde · 02-02-2011, 16:06

Right so after 2 hours on the phone because there was something wrong with my super hub, i now have it set up,

is there any confirmation 30meg will come free in couple weeks or should i just pay Â£30 now??

p.s i have read all the rest just confirming

Stephen · 02-02-2011, 16:09

It will come to you for free if on 20Mb with a superhub. Maybe 4-6 weeks or longer though.

timberheadverde · 02-02-2011, 16:19

Quote:

Originally Posted by Stephen

It will come to you for free if on 20Mb with a superhub. Maybe 4-6 weeks or longer though.

hmmm is it worth the wait is the question now....

this could be tough

qasdfdsaq · 02-02-2011, 16:21

Quote:

Originally Posted by Stephen

It will come to you for free if on 20Mb with a superhub. Maybe 4-6 weeks or longer though.

There's a few people saying this, including yourself, but I've not seen a definitive source for this information. Their press releases and website mention nothing of it.

Can you confirm you're absolutely sure about this based on an official VM source? For the record, I don't consider posts on this forum to be an official source.

**Hugh** · 02-02-2011, 16:23

The VM staffers are giving you the best information they have.

It is, imho, inappropriate to ask them to confirm it officially, as they are on this forum in an unofficial capacity.

Zee · 02-02-2011, 16:25

All im telling people here is dont be stupid and pay the Â£30 charge, upgrade to 50Mb for 6 months which will cost you Â£30 and get the superhub for free, then downgrade back to 30Mb if you wish.

If you already have a superhub, still upgrade to 50Mb as they will still attempt to charge you the Â£30.

The way they have done this is very stupid.

qasdfdsaq · 02-02-2011, 16:29

Quote:

Originally Posted by Tony_W

I received a letter yesterday from Virgin offering a free upgrade to 30Mb from 20mB with a one off charge of Â£30 but when I called I was told it would cost an extra Â£4 per month because of a promotional deal I signed up for when I upgraded my TV 3 months ago. Surely this just affects the TV - I don't understand why this affects the whole package.

Quote:

Free installation & activation upgrade offer: Offer ends 31st March 2011. Subject to network capacity. 12 month minimum contract term applies. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing customers upgrading to broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge.

This'll be why people are being told they will lose their retentions deals.

Also note the old page is back up, though it's omits some key information in the T&Cs that are only mentioned on the new page:
http://shop.virginmedia.com/existing..._EC-30-Upgrade

---------- Post added at 15:29 ---------- Previous post was at 15:26 ----------

Quote:

Originally Posted by Hugh

The VM staffers are giving you the best information they have.

It is, imho, inappropriate to ask them to confirm it officially, as they are on this forum in an unofficial capacity.

Yet the same staffers were saying "we can't reveal anything, wait for an official announcement" only 3 days ago.

If it's information they have, it would be nice to know if it's confirmed information or just rumour. If it's unofficial information it's inappropriate for them to imply it as a certainty and tell people what to/not to do based on it.

Smilie · 02-02-2011, 16:33

im on a bundle package that have
TV M (no +)
Phone M
and BB XL

paying Â£32.24 (according to last email bill)

if i do upgrade would i have to go for TV M+ (as TV M isn't available in build a bundle)
which i think would make my bundle cost Â£37.99

Peter_ · 02-02-2011, 16:36

Quote:

Originally Posted by qasdfdsaq

If it's information they have, it would be nice to know if it's confirmed information or just rumour. If it's unofficial information it's inappropriate for them to imply it as a certainty and tell people what to/not to do based on it.

OK lets just let everyone who already has a Superhub on 20Mb ring up and pay Â£30 for the upgrade and receive a new Superhub.

Stephen · 02-02-2011, 16:41

Quote:

Originally Posted by qasdfdsaq

There's a few people saying this, including yourself, but I've not seen a definitive source for this information. Their press releases and website mention nothing of it.

Can you confirm you're absolutely sure about this based on an official VM source? For the record, I don't consider posts on this forum to be an official source.

The fact that there are a few of us telling you this should confirm to you that it will happen.

Remember not everyone will realise the change in speed is there or know they are entitled to it. But they will have been installed with a superhub with their 20mb for the last few weeks. So they will get uplifted to 30mb at some point in the next couple of months.

Zee · 02-02-2011, 16:47

Quote:

Originally Posted by Masque

OK lets just let everyone who already has a Superhub on 20Mb ring up and pay Â£30 for the upgrade and receive a new Superhub.

But thats what they are doing already

ShadowTD · 02-02-2011, 17:44

Is it me, or has CF been overrun by morons in the last few months? Between this and the TiVO thread, the sheer amount of people wanting something for nothing and not even being prepared to wait for it when they may very well get summat for nowt is mind boggling! I've always appreciated the respect that CF afforded the VM staffers who chose to spend their free time on t'internet discussing work! You certainly wouldn't catch me doing it and I'm ruddy grateful that they do.

Chill out, calm down and show a bit of respect people. CF is very loosely moderated - if this was some of the other forums I frequent, the banhammer would have been wielded by now. Mad props to all the regulars for giving us as much info as they're allowed (and probably more than they should).

Rant over. Sorry mods.