[Update] ALL 20>30Mb upgrade discussion - Page 69

Stephen · 01-02-2011, 21:28

Quote:

Originally Posted by medic boy

I can't understand why vm are charging for this increase in broadband speed when they never did before. I have been on the xl package from the beginning when it was 512kbs and I have never been charged for any increase in speed, even when they said i needed a new modem to keep up with the speed increase, so why are they doing it now. I have my own router because i got tired of asking for one from them, because they kept on saying it was out of stock.

As has already been mentioned a few times they are only charging Â£30 for the superhub to be sent out. If you already have one you don't pay the upgrade cost.

---------- Post added at 20:28 ---------- Previous post was at 20:27 ----------

Quote:

Originally Posted by Zee

So they are taking money from people unlawfully?

No not at all.

Zee · 01-02-2011, 21:29

Why not? If it is supposed to be free to customers who already have a Superhub, how can they charge Â£30?

medic boy · 01-02-2011, 21:29

Quote:

Originally Posted by SnoopZ

This upgrade needs new equipment so i guess they want us to pay towards the cost, don't mind paying a 1 off Â£30 as my monthly bill isn't going up infact it is going down 50pence because of it.

I only got the new modem about 2 years ago and they did not charge me for the modem or postage, so why should I be charged now.

dnh · 01-02-2011, 21:30

Thats a lie because i was just told that iwould have to pay Â£30 even though i have the hub

Stephen · 01-02-2011, 21:32

Quote:

Originally Posted by pip08456

So the "activation" charge is non-existant and indeed a form of extortion!

I wonder what the ASA would have to say about that?

No its not. They are taking a small one off charge to cover providing the new Superhub to you.

Quote:

Originally Posted by dnh

Thats a lie because i was just told that iwould have to pay Â£30 even though i have the hub

Well if you have the superhub just wait and you will be upgraded to 30Mb anyway. It just might take a few weeks

Quote:

Originally Posted by Zee

Why not? If it is supposed to be free to customers who already have a Superhub, how can they charge Â£30?

Just wait for the auto uplift to happen then.

Zee · 01-02-2011, 21:33

Quote:

Originally Posted by Stephen

No its not. They are taking a small one off charge to cover providing the new Superhub to you.

Yeah, but as i said then if they are taking a small charge to provide a Superhub, people who already have a Superhub, they should not be taking any charge.

---------- Post added at 20:33 ---------- Previous post was at 20:32 ----------

Quote:

Originally Posted by Stephen

Just wait for the auto uplift to happen then.

I don't mind waiting, even if it takes months, all im saying is they should not be taking Â£30 from customers who already have the Superhub, my services are activated on the 5th Feb anyway.

Stephen · 01-02-2011, 21:35

Quote:

Originally Posted by Zee

Yeah, but as i said then if they are taking a small charge to provide a Superhub, people who already have a Superhub, they should not be taking any charge.

---------- Post added at 20:33 ---------- Previous post was at 20:32 ----------

I don't mind waiting, even if it takes months, all im saying is they should not be taking Â£30 from customers who already have the Superhub, my services are activated on the 5th Feb anyway.

Well as I said, just wait for the uplift to happen and you will get 30Mb anyway. Masque has also mentioned it.

They aren't meant to be charging people that have the superhub.

Peter_ · 01-02-2011, 21:37

Quote:

Originally Posted by medic boy

I only got the new modem about 2 years ago and they did not charge me for the modem or postage, so why should I be charged now.

As you only have a standard modem and 30Mb requires a Superhub which will cost you Â£30 for activation and delivery, even I am getting one for the same price and I work for them.

Chrysalis · 01-02-2011, 21:41

Quote:

Originally Posted by Zee

So they are taking money from people unlawfully?

nothing unlawful about, maybe immoral but thats it.

end of the day they can charge Â£1000 if they wanted, they not forcing people to upgrade.

personally I am glad they charging as it will restrain the uptake in network demand but I do think eventually maybe months down the line they will just upgrade everyone anyway.

---------- Post added at 20:41 ---------- Previous post was at 20:40 ----------

If people with the hub are been made to pay then obviously what I said was wrong about it been for the superhub.

Zee · 01-02-2011, 21:42

Quote:

Originally Posted by Chrysalis

nothing unlawful about, maybe immoral but thats it.

end of the day they can charge Â£1000 if they wanted, they not forcing people to upgrade.

personally I am glad they charging as it will restrain the uptake in network demand but I do think eventually maybe months down the line they will just upgrade everyone anyway.

---------- Post added at 20:41 ---------- Previous post was at 20:40 ----------

If people with the hub are been made to pay then obviously what I said was wrong about it been for the superhub.

no what im saying is its totally fine for them to charge, but the Â£30 fee is to send out a Superhub, VM are still charging customers who already have a Superhubthe Â£30.

Chrysalis · 01-02-2011, 21:45

Officially its for activation, it was just my thoery its for the superhub. The fact people with superhub's are still been charged disproves my theory.

Peter_ · 01-02-2011, 21:48

IF YOU ARE ALREADY ON 20Mb AND ALREADY HAVE A SUPERHUB THEN WAIT FOR A FEW WEEKS AND YOU WILL BE UPLIFTED AT NO COST AUTOMATICALLY, BUT IF YOU CALL IN TO GET THE UPGRADE THEY WILL ATTEMPT TO CHARGE YOU.

v0id · 01-02-2011, 21:49

Quote:

Originally Posted by Zee

no what im saying is its totally fine for them to charge, but the Â£30 fee is to send out a Superhub, VM are still charging customers who already have a Superhubthe Â£30.

It's just the same as Virginmedia charging to 'activate' the HD function of a V/V+ HD box

Athanor · 01-02-2011, 21:52

Do any of the VM folks how this works if you're on 20mb XL as part of the friends and family deal from last year? Will taking the 30mb upgrade (or even opting to go for 50mb) "break" the F&F discount?

I spoke to the the CS folks a couple of times last year about potentialy upgrading to 50mb nad both times they thought that because Mates rates was a fixed package any changes or upgrades would end up with the discount being removed completely.

For obvious reasons I'll stick with 20mb if upgrading means losing the discount.

carbon60 · 01-02-2011, 21:53

Quote:

Originally Posted by Harlow CM20

Maybe I'll get lucky and everyone else in my area will move to XL30 instead and then I can recieve a decent XL20 service on the old Docsis 1.1-2.0 system.

Remember that the XL20 service uses one of the downstreams that the 30/50/100Mbit services use so people moving to XL30 will make no difference.