[Update] ALL 20>30Mb upgrade discussion

Thinking of upgrading from 20-30 Mb but that costs £30. As an existing customer is it now free to upgrade to 50 Mb?

[SnoopZ]

I have a loyalty discount and my bill actually went down 50p as the discount increased by 50p.

[shadow771]

I'm on the Triple XL package for £60 something a month?
can I still get the free upgrade to 30mb/s

[SnoopZ]

Originally Posted by MK1

Thinking of upgrading from 20-30 Mb but that costs £30. As an existing customer is it now free to upgrade to 50 Mb?

It's free installation and activation if you want to upgrade to 50Mb currently, obviously your monthly bill will increase though.

---------- Post added at 14:25 ---------- Previous post was at 14:24 ----------

Originally Posted by shadow771

I'm on the Triple XL package for £60 something a month?
can I still get the free upgrade to 30mb/s

Yes you should be able too, unless you have some kind of retentions deal in which case i am not sure if your bill won't increase, either request the upgrade online or phone up and try.

Originally Posted by Chris

I'm not sure the two are necessarily the same thing - someone on staff may be able to clarify. Nevertheless, more than one person on a retentions deal has phoned up this morning and been told they will have to pay the regular price in order to get the uplift to 30Mb, and has reported this in this thread.

If you have phoned up, been told otherwise and have now taken the 30Mb uplift, I'd be checking your next bill very closely if I were you, just to make sure you really do still have your retentions deal.

I will be checking my bill very carefully, as I asked for confirmation that my monthly charges would stay the same, and the only difference would be a one off cost of £30, and the nice gentleman from Customer Services confirmed this (I also checked that the £30 one of cost was inclusive of VAT, and that was confirmed.)

I currently have the following credits every month on my bill (taken from my current bill).

Additional Loyalty Discount

Triple Combo Loyalty Discount
Add Set Box(es) Discount

[Horizon]

Originally Posted by Diesel2011

Currently have XL 20mb and the Superhub. Cant wait to get home and see if it has changed to 30mb.

It hasn't.

---------- Post added at 14:37 ---------- Previous post was at 14:31 ----------

Originally Posted by Harlow CM20

[B] Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge. [/B]


Does this mean that because I'm on a retentions deal to keep me as a customer I'm unable to pay the £30 for this upgrade from XL20 to XL30 unless I'm willing to go on standard pricing and lose my discounts?

Read my earlier posts, or if you can't be bothered try again next Monday. If its a case of waiting a week for a possible, repeat, possible free upgrade, then its worth waiting.

[Blackened]

Originally Posted by Horizon

It hasn't.

Correct, it won't. It's not *every* 20mb connection being upgraded, you need to have it activated. That's going to cost £30 unless you [can] sweet-talk a deal.

[Telford240]

Well I have got 20mb without a superhub, how do i get the 30mb ????????????

Originally Posted by SnoopZ

It's free installation and activation if you want to upgrade to 50Mb currently, obviously your monthly bill will increase though.

---------- Post added at 14:25 ---------- Previous post was at 14:24 ----------


Just phoned them and talked to someone called Chris and he said it would cost £40 to upgrade from 20 Mb to 50 Mb so i obviously said no.

[Horizon]

Originally Posted by Chrysalis

I think there should be no such thing as retention deals, VM should market the price they feel is competitive, it should be the same for everyone except when service is faulty.

So it seems either VM are overcharging the average punter, and then give a proper price to those that threaten to leave, or they selling at a loss to keep customers.

Up to five years ago, I always paid full price, but kept reading about these deals. I remember coming here and saying that its unethical, or something similar. Then it was pointed out to me that VM don't have to offer the deals and there is still quite a mark up on them. So the reality is the retentions deals are the standard price, and the "normal" prices are inflated.

Before someone cries foul, don't forget the line rental charge, which by the way is going up in April. You are paying for a bit of old copper wire, but as Berkett has admitted, the reality is its a connectivity charge which is where they make their money.

So don't feel guilty hitting the retentions number, I've never looked back since and saved hundreds as a result.

VM don't have to offer me a free upgrade to 30mb, but based on past experiences I am very confident they will in the next week or so. But if in the end I have to pay £30, so be it.

Originally Posted by MK1

---------- Post added at 14:25 ---------- Previous post was at 14:24 ----------


Just phoned them and talked to someone called Chris and he said it would cost £40 to upgrade from 20 Mb to 50 Mb so i obviously said no.

No disrespect, but what did you expect - a freebie?

[pip08456]

Originally Posted by Telford240

Well I have got 20mb without a superhub, how do i get the 30mb ????????????

Just ring up, apply for it, accept the £30 activation fee.

Then sit back and wait for your superhub to be delivered, connect and -DONE!

Originally Posted by Hugh

No disrespect, but what did you expect - a freebie?

No i expected what people have been saying and that was that upgrading to 50 was now free.

[SnoopZ]

Originally Posted by MK1

---------- Post added at 14:25 ---------- Previous post was at 14:24 ----------


Just phoned them and talked to someone called Chris and he said it would cost £40 to upgrade from 20 Mb to 50 Mb so i obviously said no.

Do it online http://shop.virginmedia.com/existing...broadband.html

You'd normally need to pay a £40 installation charge, and a £20 activation fee for Broadband XXL, but we'll cover both!

Free installation & activation upgrade offer: Offer ends 31st March 2011. Subject to network capacity. 12 month minimum contract term applies. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing customers upgrading to broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge.

[pip08456]

Originally Posted by MK1

No i expected what people have been saying and that was that upgrading to 50 was now free.

If you want 50Mb then upgrade!