[Update] ALL 20>30Mb upgrade discussion

[Chrysalis]

Originally Posted by pip08456

It's what's known as "cherrypicking!"

I would more rather say what VM did is lieing.

There is numerous lies in their statements.

You dont have a problem with VM saying this?

Perfect for families going online at the same time,
downloading movies, online gaming and more.

Unlimited1 downloads

[Blackened]

Originally Posted by SnoopZ

I needed a tech too and all she said to me was the system was saying a tech is required because of the property even though i've been on Virgin over 10 years, and i think my power levels are fine. I could have got a tech for next Tuesday but i didn't want to take a day off work again so managed to get a Sat morning install for the 19th.

Mine's coming on Thurs afternoon - the missus is off that day anyway and I've got an early finish. I've self installed the last two hubs myself but I guess there must be some levels issue like Whizzard says.

[pip08456]

Originally Posted by Blackened

Mine's coming on Thurs afternoon - the missus is off that day anyway. I've self installed the last two hubs myself but I guess there must be some levels issue like Whizzard says.

If you have a spare superhub qasdfdsaq is looking for one to canabalise!

[burns]

Originally Posted by pip08456

It is a modem/router combined and the modem side can handle 8 downstream channels and 4 upstream channels. The router side is c**p!

Thanks, would you say its worth upgrading then?

[Blackened]

Originally Posted by vanman

there is no 20mb any more its
10mb
30mb
50mb
100mb

http://shop.virginmedia.com/broadband.html

Maybe not for new sales, but 20mb still exists.

Broadband package
Size: S
Size: M
Size: L
Size: XL 20
Size: XL 30
Size: XXL

http://shop.virginmedia.com/help/tra...nt-policy.html

[vanman]

Originally Posted by pip08456

Surely you mean they aren't selling 20Mb any more!

i may mean that but does it really matter.
are you bored and feel the need to correct me for something to do

[SnoopZ]

Originally Posted by burns

Thanks, would you say its worth upgrading then?

It is for a 50% speed increase without a monthly increase, infact my bill has gone down 50 pence.

[qasdfdsaq]

Originally Posted by pip08456

If you have a spare superhub qasdfdsaq is looking for one to canabalise!

I'll even cover postage

So what do I have to do to upgrade? If the monthly cost has gone for the 20mb package do I get price reduction? What is this number I need to phone?

[Horizon]

Originally Posted by ShadowTD

I'm going to wait for the dust to settle on this one. I've read in the last few pages that I'll get the upgraded TOS without doing anything, or I'll have to call but won't have to pay £30, or I'll have to pay.

I realise that the amount of people who have a Super Hub on 20Mb is probably about 20 people, all on here. I'll harang VM next week I think.

Next week is a good idea. I'm sure there are more than 20 people with a superhub and it's not clear for us yet which way this will go.

I forget to add in my previous post that customer services is closed on Sunday while they do system upgrades. So hopefully all should be fine for next week. Fingers crossed.

[Blackened]

Originally Posted by Damien

So what do I have to do to upgrade? If the monthly cost has gone for the 20mb package do I get price reduction? What is this number I need to phone?

I went through 150

[burns]

Originally Posted by SnoopZ

It is for a 50% speed increase without a monthly increase, infact my bill has gone down 50 pence.

Sorry I meant, is it worth having the SuperHub over the wireless-n router I already have? Or do you have to have the SuperHub to upgrade to 30mb?

Thanks

[SnoopZ]

Originally Posted by burns

Sorry I meant, is it worth having the SuperHub over the wireless-n router I already have? Or do you have to have the SuperHub to upgrade to 30mb?

Thanks

You have to have the Superhub as you need DOCSIS 3.

---------- Post added at 11:48 ---------- Previous post was at 11:46 ----------

Originally Posted by Damien

So what do I have to do to upgrade? If the monthly cost has gone for the 20mb package do I get price reduction? What is this number I need to phone?

You can either upgrade online http://shop.virginmedia.com/existing...broadband.html or phone CS, the number i used was 0845 454 1111.

[pip08456]

Originally Posted by Damien

So what do I have to do to upgrade? If the monthly cost has gone for the 20mb package do I get price reduction? What is this number I need to phone?

Who says the monthy cost has gone? You have a service, you pay for it. If you wish to upgrade to 30Mb ATM it will cost you £30 for activation. Meantime you keep paying the cost of your 20Mb service.

Originally Posted by pip08456

Who says the monthy cost has gone? You have a service, you pay for it. If you wish to upgrade to 30Mb ATM it will cost you £30 for activation. Meantime you keep paying the cost of your 20Mb service.

Meant to say 'gone down'