[Update] ALL 20>30Mb upgrade discussion

[telfordcable]

Beware: Virgin media will saying there will be an activation fee of £30.00 for 30 meg and they won't be any self install anymore. All 30 meg, 50 meg and 100 meg is now one off activation fee charge with renewal 12 months contract even thought if you all already had a superhub. Rip off virgin media (sod it activation fee) and they also saying it need a tech guy to re-writing 30 Meg on their end.

Doesn't make any sense at all. I had called them up 7 different peoples on loyalty customer service and they all say the same thing!

[Ignitionnet]

Originally Posted by Horizon

.....if I and anyone else can getter a better deal, ie in this case a free upgrade. Who's the fool here, the person that goes for a better deal or the person that doesn't?

Sweeties or not, VM only do what they want to do.

The fool is the company that gives them to customers with no intention of leaving, I just find it amusing. My apologies for bringing up a sore point

---------- Post added at 10:25 ---------- Previous post was at 10:23 ----------

Originally Posted by telfordcable

Beware: Virgin media will saying there will be an activation fee of £30.00 for 30 meg and they won't be any self install anymore. All 30 meg, 50 meg and 100 meg is now one off activation fee charege with renewal 12 months contract even thought if you all already had a superhub. Rip off virgin media (sod it activation fee) and they also saying it need a tech guy to re-writing 30 Meg on their end.

Doesn't make any sense at all.

Neither does your post. Activation fee has always been there, both in the leaked and live versions of the page.

[Horizon]

No sore point at all, and your sky, bt, o2 deal is???

[bizarre_opinion]

Got my 20mb upgraded to 30mb for the one off fee of £30 with no extra contract. I've also managed to avoid receiving the superhub as i'm currently using the modem that supports 50mb, the lady who i spoke to was fine with that.

[Pyr0]

just called the 0800 number, no problems at all, the superhub should be here on Thursday

[Horizon]

http://pressoffice.virginmedia.com/p...140&highlight=

[broadbandking]

If you have a superhub the £30 activation fee is wiped.

[Ignitionnet]

Originally Posted by Horizon

No sore point at all, and your sky, bt, o2 deal is???

Certainly.

BT is standard line rental, the others are:

Sky+ Subscription 01/02/11 - 28/02/11 £0.00
Sky+HD Pack 01/02/11 - 28/02/11 £10.25
Sky World 01/02/11 - 28/02/11 £52.00
Sky 3D 01/02/11 - 28/02/11 £0.00
Extra Subscription 01/02/11 - 28/02/11 £10.25
Sky+ Subscription 01/02/11 - 28/02/11 £0.00
Sky+HD Pack 01/02/11 - 28/02/11 £10.25
Subtotal: £82.75
Amount due £82.75

My Home Broadband package
My package O2 Home Broadband Premium
Monthly charge* £ 15.32

I assume you were looking for evidence of hypocrisy. Sadly for whatever reason I'm of the opinion you sign up for something at a set price, if the service is worth that price you pay it if it isn't they shouldn't be charging it and you go elsewhere. This is what I did with VM last year, and what I did with them again when they tried to throw £50 credit at me to not cancel an installation this year

[Blackened]

Originally Posted by bizarre_opinion

Got my 20mb upgraded to 30mb for the one off fee of £30 with no extra contract. I've also managed to avoid receiving the superhub as i'm currently using the modem that supports 50mb, the lady who i spoke to was fine with that.

No, no new contract here either. Just the upgrade and hub.

Did CS switch you on right away then?

[Ignitionnet]

Originally Posted by Horizon

http://pressoffice.virginmedia.com/p...140&highlight=

Thanks for that, interesting press release, the emphasis on quality of performance was of particular note. Once Virgin have the upstream shaping operating properly and suitably savagely I suspect many issues with upstream capacity will immediately disappear.

[Horizon]

Originally Posted by broadbandking

If you have a superhub the £30 activation fee is wiped.

How broadbandking, I've been trying all morning?

[bizarre_opinion]

Originally Posted by Blackened

No, no new contract here either. Just the upgrade and hub.

Did CS switch you on right away then?

yeah, they did.

[Blackened]

Nice. Happy days

[SnoopZ]

Strange some people are saying no new contract and others are having a new 12 month contract, it does say on the website it needs a 12 month contract though.

[Zee]

part of the press release is a load of rubbish. It says its a 12m contract with the 30Mb + Line rental, i signed up for that 2 weeks ago and it says 18 months contract on the site, it still says 18 months.