[Update] ALL 20>30Mb upgrade discussion

[telfordcable]

Originally Posted by qasdfdsaq

You need to ask VM's loyalty department (retentions) not us.

What the phone number for loyalty department ?

[qasdfdsaq]

150. Same as everything else other than technical support.

[telfordcable]

It now LIVE on website just now: http://shop.virginmedia.com/broadband/up-to-30mb.html

[qasdfdsaq]

Still in the process of being edited. Maybe they actually paid one of their web editors to stay up overnight for this? Either that, or whoever made that page was clearly not paying attention...

18.81Mb - what our customers typically get, around twice as fast as Sky & BT

This package includes:

Up to 20Mb speed
Different ways to get up to 30Mb broadband

All on the same page >_>

[Edit]
Hah, they actually *have* someone awake, editing the page at 4am. Those two things were literally removed and fixed in the last two minutes.

[Edit2]
Now he/she left the page with nothing but a "<" on it.

[Edit3]
This could explain why VM screwed up my introductory offer when I signed up, and refused to admit it ever existed in the first place until I showed them a saved copy. They actually have people editing live pages in real-time who occasionally save it in a half-finished state...

Tsk tsk!

---------- Post added at 04:15 ---------- Previous post was at 04:07 ----------

Oh, and the offer's been changed again, now there's no £40 charge for installation anymore, even if you only take BB on it's own. Except the build-a-bundle system hasn't been updated and still tries to charge you.

C'mon VM, get a damn automated CMS already.

[ileikcaek]

^^ I agree with that, The page should have already been created and set to come online at a specific time through a CMS. not editing a web page in place which would be likely to cause confusion. Just be happy they done it in the early hours

Hopefully the "free" £30 upgrade offer will be brought back today also

[Nopanic]

Its only causing confusion for the people sitting there refreshing it at stupid o'clock .. tsk tsk ..

[qasdfdsaq]

And everyone who saw the 30mb upgrade page the first time round when it was accidentally leaked, which was like, half the country.

[Nopanic]

Originally Posted by qasdfdsaq

And everyone who saw the 30mb upgrade page the first time round when it was accidentally leaked, which was like, half the country.

Yeah, that was terrible, VM getting all that free advertisement of their new tier .. Shame on who ever did that ..

[Milambar]

No mention of a process to upgrade from 20MB to 30MB on that page yet though, or perhaps Im looking in the wrong place?

[muppetman11]

Anyone got the link for current XL customers to upgrade.

[Peter_]

Originally Posted by qasdfdsaq

And everyone who saw the 30mb upgrade page the first time round when it was accidentally leaked, which was like, half the country.

I think you will find that very few people even heard of the error last week as not a single caller has mentioned it while speaking to me.

[Horizon]

VM's press people need to get out of bed earlier! Most companies release press releases at 7am.

Press releases that have implications for the City go out at 7am so they are available when the exchange opens. I think you'll find that consumer news releases go out at any and all times of the day.

It's doubtful that this ranks highly enough as a product launch to be on the 'must go out at 7am' critical list. I can't see it having any measurable impact on the share price. In any case, Virgin Media's primary listing isn't in London, it's in New York, so I would assume their critical time of day for price-sensitive announcements would be nearer lunchtime to coincide with the opening of the markets over there.

[Horizon]

Well, I think they're slack. They've already updated their web page for new customers, so that was critical for it to be updated early. I just want to know the new traffic management rate.

[browney]

So how do we upgrade? over the phone?