[Update] ALL 20>30Mb upgrade discussion - Page 27

jb66 · 23-01-2011, 15:48

Quote:

Originally Posted by Stephen

There will be a 30mb upgrade from 20mb but VM have yet to officially announce it. They are expected to do so in the next couple of weeks.

You would get the superhub and it would be posted out to you.

As a long standing customer since telewest days on VIP blah de blah on VIP Bundle boo hoo why should I pay a whopping mega Â£30 for this, this is outragous! I'm going to sky....

Yawn, this is all I'll hear for next few months

Peter_ · 23-01-2011, 15:53

Quote:

Originally Posted by jb66

As a long standing customer since telewest days on VIP blah de blah on VIP Bundle boo hoo why should I pay a whopping mega Â£30 for this, this is outragous! I'm going to sky....

Yawn, this is all I'll hear for next few months

I hope they say ok then your subscription will close in 30 days, have a good day sir!

As that will be following the process.

Griffin · 23-01-2011, 16:33

Quote:

Originally Posted by Masque

I hope they say ok then your subscription will close in 30 days, have a good day sir!

As that will be following the process.

They will probably get the answer i did that they can't do any offers, then retentions will phone up a few days later after bt contact them for your number to be ported over.
I know from experience as this has happened to me twice now each time with a deal approx Â£10 lower than the service you are offered.
As my speeds were going to be 34.7mb down that is why my deal offered the xl packages across the board with 30mb as soon as available

helmutcheese · 23-01-2011, 22:03

[Admin Edit:-Post deleted in it's entirety, do not insult and or abuse other members.]

pip08456 · 23-01-2011, 22:06

Tinfoil hat, popcorn and beer time?

Yeh!

Stephen · 23-01-2011, 22:19

Quote:

Originally Posted by helmutcheese

Admin Edit

Calm down!

Yes we are all aware there will eventually be 30MB instead of 20MB but what the staff are trying to tell you is that even though you managed to sign up to the new speed via the link that has since been pulled you will not actually get it any faster than anyone else, as it is not on the systems yet. That's what people have been trying to tell you!

jb66 · 23-01-2011, 22:34

I just called up and got 1000meg, the agent said he will take my details. The uberhub will arrive feb 1st 2015.

pip08456 · 23-01-2011, 22:47

Quote:

Originally Posted by jb66

I just called up and got 1000meg, the agent said he will take my details. The uberhub will arrive feb 1st 2015.

That is only an estimated date and may be subjuct to change.

Sirius · 23-01-2011, 23:09

Quote:

Originally Posted by jb66

I just called up and got 1000meg, the agent said he will take my details. The uberhub will arrive feb 1st 2015.

---------- Post added at 22:09 ---------- Previous post was at 22:06 ----------

Quote:

Originally Posted by helmutcheese

Admin Edit

Sure sign that someone has lot the plot is when they start to abuse other posters instead of debate with them.

Peter_ · 23-01-2011, 23:19

Quote:

Originally Posted by helmutcheese

Admin Edit

I take it that you have failed to read any of the posts that state quite categorically that 30Mb as a product does not actually exist as a tier of service yet and that the are no codes on the system that can even add 30Mb to your account because as yet they do not exist.

I am pretty sure that when you enter the real world again you will realise that you proceeded to order your upgrade on a link that was not really live and even though you received an automated response informing you of your success ordering the upgrade that as far as Virginmedia is concerned the has been no physical change to your account because none can be made until the upgrade is announced.

No one truly cares that you can post part of an email because until you see an official announcement about the upgrade nothing will change on your account and because you followed the link that has been taken down it may actually have disappeared with the link.

So you could end up at a disadvantage by following that link and only time will tell if your order still exists after the upgrade is officially announced.

Also you may or may not receive a Superhub because you followed that link.

I am going to sign up for the upgrade when announced but down the correct link which I know will work first time and that I will also receive a superhub simply because I will only order it via a 100% working link.

Nopanic · 24-01-2011, 00:49

Quote:

Originally Posted by Masque

I take it that you have failed to read any of the posts that state quite categorically that 30Mb as a product does not actually exist as a tier of service yet and that the are no codes on the system that can even add 30Mb to your account because as yet they do not exist.

I am pretty sure that when you enter the real world again you will realise that you proceeded to order your upgrade on a link that was not really live and even though you received an automated response informing you of your success ordering the upgrade that as far as Virginmedia is concerned the has been no physical change to your account because none can be made until the upgrade is announced.

No one truly cares that you can post part of an email because until you see an official announcement about the upgrade nothing will change on your account and because you followed the link that has been taken down it may actually have disappeared with the link.

So you could end up at a disadvantage by following that link and only time will tell if your order still exists after the upgrade is officially announced.

Also you may or may not receive a Superhub because you followed that link.

I am going to sign up for the upgrade when announced but down the correct link which I know will work first time and that I will also receive a superhub simply because I will only order it via a 100% working link.

So to sum up ..

Real link after product is launched = Good
Old link accidentally updated before launch = Bad

Peter_ · 24-01-2011, 08:54

Quote:

Originally Posted by Nopanic

So to sum up ..

Real link after product is launched = Good
Old link accidentally updated before launch = Bad

In the simplest terms exactly right.

gazellis · 24-01-2011, 15:43

any further news on release date

Chrysalis · 24-01-2011, 16:18

Ok time for masque to gloat?

I got some clarification on my 30mbit order.

superhub is not on the way, notes on my account state order is on bookshelf.

yes I will be waiting now until its officially back on VM's site before persuing this.

Peter_ · 24-01-2011, 16:41

Quote:

Originally Posted by Chrysalis

Ok time for masque to gloat?

I got some clarification on my 30mbit order.

superhub is not on the way, notes on my account state order is on bookshelf.

yes I will be waiting now until its officially back on VM's site before persuing this.

I see no reason whatsoever to gloat just good to see that they are aware of your intent to upgrade because of your attempt to order 30Mb, we have told you this all along that the order will not have been processed due to system restraints.

Once the upgrade has been released all you need do is call up as you already have notes on the account showing your interest, so a good outcome.