[Update] ALL 20>30Mb upgrade discussion - Page 26

pip08456 · 23-01-2011, 11:38

Quote:

Originally Posted by Masque

I would not hold your breath as it mat be done in stages area by area as with all previous upgrades or have you forgotten that fact as simply flicking a switch could cause major issue.

Support on VM's site have said directly in answer to a 30Mb 3Mb enquiry.

"The upgrades are done on a per UBR basis, not on a service tier basis. As soon as 50Mb customers on one UBR are upgraded, by definition lower service tiers are too."

http://community.virginmedia.com/t5/...ad/td-p/290531

Nopanic · 23-01-2011, 11:42

Quote:

Originally Posted by Chrysalis

I mean the real page exists.

It is still possible to load the 30mbit order page.

You have to admit that anyone that uses a cache or in fact manipulates links to get to a page that VM are not posting as live is sad ..

for the sake of waiting a week. Regardless of how many times, or how many different ways people try to put this order in, it's not coming any faster as (for the tenth time) the codes are not there to give the service.

Sirius · 23-01-2011, 11:49

Quote:

Originally Posted by helmutcheese

That is not the issue here !

The issue is some are in denial that there will be a 30meg service even though it was put up on VM site.

There is 30 meg and i have been on the testing of it for over a month, What i cannot understand is why you think you can slag off staff because you signed up before the product was ready

---------- Post added at 10:47 ---------- Previous post was at 10:45 ----------

Quote:

Originally Posted by helmutcheese

The issue is some are in denial that there will be a 30meg service even though it was put up on VM site.

Please give a link to a post by a member of staff that says that there is not going to be a 30 meg service or is this you spouting hot air ?

---------- Post added at 10:49 ---------- Previous post was at 10:47 ----------

Quote:

Originally Posted by Nopanic

for the sake of waiting a week. Regardless of how many times, or how many different ways people try to put this order in, it's not coming any faster as (for the tenth time) the codes are not there to give the service.

Bet the helmut does not believe that

Peter_ · 23-01-2011, 11:49

Quote:

Originally Posted by pip08456

Support on VM's site have said directly in answer to a 30Mb 3Mb enquiry.

"The upgrades are done on a per UBR basis, not on a service tier basis. As soon as 50Mb customers on one UBR are upgraded, by definition lower service tiers are too."

http://community.virginmedia.com/t5/...ad/td-p/290531

Have I not said that the will probably be a rollout schedule in a couple of previous posts.

I think the above though may be referring to the upload speeds due to it mentioning 50Mb customers as the only change they are seeing is for the upload nothing more.

pip08456 · 23-01-2011, 12:00

Merely using your post as a "sounding board" for others.

Peter_ · 23-01-2011, 12:01

Quote:

Originally Posted by pip08456

Merely using your post as a "sounding board" for others.

I noticed and it is a good idea.

whizzard · 23-01-2011, 12:02

There will be no need for gradual rollouts, the majority of areas can cope with 50mb therefore can also cope with 30. The only thing they will have needed to do is introduce new config profiles. As has been stated earlier in the thread, the only thing that will have any bearing on it will be if your CMTS has had the upgrade improvements or not. If it hasn't it will a 1mb upload, if it has it will be 3mb.

jb66 · 23-01-2011, 12:55

I don't think there will be a rollout either, I'm on 30 Down 1 up.

Chrysalis · 23-01-2011, 13:50

I assume you guys are testers, testers are probably most in the know. So what I am expecting is available everywhere from day 1 of announcement with 1mbit or 3mbit upload depending on area.

Peter_ · 23-01-2011, 13:53

Quote:

Originally Posted by Chrysalis

I assume you guys are testers, testers are probably most in the know. So what I am expecting is available everywhere from day 1 of announcement with 1mbit or 3mbit upload depending on area.

You cannot assume or expect anything until an official announcement has been made as all the information will only be available at that time so the is no room for supposition.

Chrysalis · 23-01-2011, 14:28

Quote:

Originally Posted by Masque

You cannot assume or expect anything until an official announcement has been made as all the information will only be available at that time so the is no room for supposition.

But thats too boring.

AdzyUK · 23-01-2011, 14:45

Can someone explain to me how I'd go about getting this? I was told by a friend that I should call up in 2 weeks, and ask for the 30Mb upgrade (Â£30 installation fee), would I get the Superhub free with that? Because my standard hub is a pile of crap as it is.

Also, does this kinda upgrade require an engineer to come out or could I do self-install?

jb66 · 23-01-2011, 14:50

It'll probably be in the post but no firm details have been announced

Peter_ · 23-01-2011, 15:23

Quote:

Originally Posted by Chrysalis

But thats too boring.

I know hence this thread.

Stephen · 23-01-2011, 15:35

Quote:

Originally Posted by AdzyUK

Can someone explain to me how I'd go about getting this? I was told by a friend that I should call up in 2 weeks, and ask for the 30Mb upgrade (Â£30 installation fee), would I get the Superhub free with that? Because my standard hub is a pile of crap as it is.

Also, does this kinda upgrade require an engineer to come out or could I do self-install?

There will be a 30mb upgrade from 20mb but VM have yet to officially announce it. They are expected to do so in the next couple of weeks.

You would get the superhub and it would be posted out to you.