Land line dead in M22 area
18-01-2011, 18:07
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#16
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Inactive
Join Date: Sep 2006
Posts: 23
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Re: Land line dead in M22 area
So engineer was due today between 4-7. He has 15 minutes to get here. What happens if he is a no show? Do they work to the time or the job sheet? Not happy as I had to take time off work to get home in time.
---------- Post added at 19:05 ---------- Previous post was at 18:47 ----------
So the engineer was due today between 4-7 and it has gone 7 and no-ne has arrived or contacted me to say there is a problem. Will anyone turn up? I am not happy. I had to take time off work to get here in time.
---------- Post added at 19:07 ---------- Previous post was at 19:05 ----------
Apologies for double post. Was bathing son and thought original message had disappeared!
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18-01-2011, 18:25
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#17
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Land line dead in M22 area
Quote:
Originally Posted by prestonred
So engineer was due today between 4-7. He has 15 minutes to get here. What happens if he is a no show? Do they work to the time or the job sheet? Not happy as I had to take time off work to get home in time.
---------- Post added at 19:05 ---------- Previous post was at 18:47 ----------
So the engineer was due today between 4-7 and it has gone 7 and no-ne has arrived or contacted me to say there is a problem. Will anyone turn up? I am not happy. I had to take time off work to get here in time.
---------- Post added at 19:07 ---------- Previous post was at 19:05 ----------
Apologies for double post. Was bathing son and thought original message had disappeared!
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give Support a call if the engineer hasn't arrived.
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18-01-2011, 18:45
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#18
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: TV360/1gb internet
Posts: 569
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Re: Land line dead in M22 area
I was without a landline for over a week and got £20 off the bill.
__________________
I once had Amnesia, i remember it well !!!
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18-01-2011, 20:02
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#19
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Inactive
Join Date: Sep 2006
Posts: 23
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Re: Land line dead in M22 area
Rang support...i will call you back in 10 minutes...that was half an hour ago. Very disappointed with the situation. Will be looking for some kind of recompense due to lack of service, poor service and wasting my time off work.
---------- Post added at 21:02 ---------- Previous post was at 20:02 ----------
Still waiting...fantastic customer service!
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19-01-2011, 11:30
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#20
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Land line dead in M22 area
Quote:
Originally Posted by prestonred
Rang support...i will call you back in 10 minutes...that was half an hour ago. Very disappointed with the situation. Will be looking for some kind of recompense due to lack of service, poor service and wasting my time off work.
---------- Post added at 21:02 ---------- Previous post was at 20:02 ----------
Still waiting...fantastic customer service!
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did they say why the tech never turned up?
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21-01-2011, 13:36
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#21
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Inactive
Join Date: Sep 2006
Posts: 23
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Re: Land line dead in M22 area
I called again in the morning. A lady in Sheffield apologised and gave me 10 pounds off my bill but did not say why engineer did not come. They came today, Friday and fixed the fault. It's not really all's well that ends well. I am now 2 hours down at work for having to come home from work to not have anyone turn up. There was no offer of compendsation or recompense for my wasted time, just a bit off the bill for lack of service. Not great, is it?
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21-01-2011, 17:13
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#22
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This tastes nice
Join Date: Jan 2010
Location: Hindley Green Wigan
Services: TV360/1gb internet
Posts: 569
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Re: Land line dead in M22 area
Not good service at all and VM will charge you £10 if an engineer comes and nobody is home.
__________________
I once had Amnesia, i remember it well !!!
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21-01-2011, 18:37
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#23
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Land line dead in M22 area
Quote:
Originally Posted by prestonred
I called again in the morning. A lady in Sheffield apologised and gave me 10 pounds off my bill but did not say why engineer did not come. They came today, Friday and fixed the fault. It's not really all's well that ends well. I am now 2 hours down at work for having to come home from work to not have anyone turn up. There was no offer of compendsation or recompense for my wasted time, just a bit off the bill for lack of service. Not great, is it?
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I wonder if the agent who keyed in the order made a mistake? The £10 is the compensation, VM don't send out cheques unless the account is closed. they will only credit your account.
Glad it's sorted now.
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05-02-2011, 13:24
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#24
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Inactive
Join Date: Sep 2006
Posts: 23
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Re: Land line dead in M22 area
Huh! I just checked my bill and the lady did not take 10 pounds from my bill, she took nothing, zip, nada, zilch. Customer service...where is it?
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