[Update] ALL 20>30Mb upgrade discussion - Page 18

indie1982 · 20-01-2011, 18:32

Got the same email as everyone else, called the 0800 number and the guy who answered knew all about it. He apologised and said that they weren't actually ready to roll with the upgrade until "February or March" but they're taking all the details of people who made orders and they'll be back in touch when they've got a way to actually put 30Mb on customer accounts.

Was worth a try! Not long to wait anyway.

**Paul** · 20-01-2011, 18:35

Quote:

Originally Posted by qasdfdsaq

Until it's said by someone with VM staff under their name or a web page on virginmedia.com it's all just speculation.

Or is it ..........

Stephen · 20-01-2011, 18:50

Quote:

Originally Posted by qasdfdsaq

Until it's said by someone with VM staff under their name or a web page on virginmedia.com it's all just speculation.

erm..... no its not

Nopanic · 20-01-2011, 18:51

Quote:

Originally Posted by whizzard

It is most likely that orders made via the web are placed onto some kind of report or importable spredsheet and then imported into the customer database, which could explain why there would currently be no record. Also such a package would need to have an order or product code which if not live on the systems would obviously not allow it to be entered/keyed.

The way I look at it is that whether the gun was jumped or not, it's not going to be available either way until February anyway. Patience is a virtue.

Quote:

Originally Posted by Paul M

Or is it ..........

Peter_ · 20-01-2011, 18:54

Quote:

Originally Posted by Griffin

I hate to burst your bubble, but the Â£30 is for the superhub.
People that already have the superhub will automatically get the upgrade if they are on the 20mb package, others who have 20mb & no superhub have to pay Â£30.
The upgrade to 30mb will be going ahead from February, i have had this confirmed on the phone earlier.

The Â£30 is an Activation fee and you will have to pay that even if you have a Superhub sitting on your desktop.

qasdfdsaq · 20-01-2011, 18:55

Quote:

Originally Posted by Stephen

erm..... no its not

Pssh guys. We all know the upgrade is going to happen, I'm referring to whether the Â£30 charge is for the upgrade itself or for the superhub (i.e. whether existing superhub owners will be exempted from this charge). This was never officially confirmed, Masque was going to look into it but the page got pulled as premature.

[Edit]
Posted a minute late. Thanks Masque.

Peter_ · 20-01-2011, 18:59

Quote:

Originally Posted by qasdfdsaq

Pssh guys. We all know the upgrade is going to happen, I'm referring to whether the Â£30 charge is for the upgrade itself or for the superhub (i.e. whether existing superhub owners will be exempted from this charge). This was never officially confirmed, Masque was going to look into it but the page got pulled as premature.

[Edit]
Posted a minute late. Thanks Masque.

That part was actually on the page that was pulled anyway check the screenshots if the are any.

Stephen · 20-01-2011, 19:01

Quote:

Originally Posted by Masque

The Â£30 is an Activation fee and you will have to pay that even if you have a Superhub sitting on your desktop.

I don't think so.

qasdfdsaq · 20-01-2011, 19:11

Quote:

Originally Posted by Masque

That part was actually on the page that was pulled anyway check the screenshots if the are any.

I know, I read it, and thought it was a bit ambigous, especially seeing how many people in this thread disagree.

You also said yourself that you see no reason why people would be charged if they already had compatible equipment (e.g. Superhub, VMNG300 modem, etc.) but had to check at work.

Peter_ · 20-01-2011, 19:45

Quote:

Originally Posted by qasdfdsaq

I know, I read it, and thought it was a bit ambigous, especially seeing how many people in this thread disagree.

You also said yourself that you see no reason why people would be charged if they already had compatible equipment (e.g. Superhub, VMNG300 modem, etc.) but had to check at work.

As others have said it would be strange if the were no charge.

All you can do is await more information in the way of a press release and a clear and concise upgrade page to appear on the website with correct information that can actually be confirmed as true.

Blackened · 20-01-2011, 19:58

Quote:

Originally Posted by Masque

That part was actually on the page that was pulled anyway check the screenshots if the are any.

You don't need a screenshot.

http://webcache.googleusercontent.co..._EC-30-Upgrade

I can't see where it specifies the Â£30 is for the hub or the activation though?

:edit: it does say on the checkout though:

Quote:

Fees
30Mb broadband activation
Â£30.00

Stephen · 20-01-2011, 20:09

It does imply here though that the charge is for the superhub?

Quote:

We’d like to upgrade you to up to 30Mb broadband for no extra monthly cost, just a one-off payment of Â£30. For that, we’ll upgrade your wireless router to our new Virgin Media Super Hub so everyone can be online at the same time, in any part of the house.

qasdfdsaq · 20-01-2011, 20:37

It does imply here though that the charge is for the upgrade and not the superhub

Quote:

30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off Â£30 fee applies. Manned installation may be required by a small number of customers however the Â£40 fee will be waived.

Ignitionnet · 20-01-2011, 20:40

Quote:

Originally Posted by Stephen

It does imply here though that the charge is for the superhub?

Read the legal stuff at the bottom. It's an upgrade fee, the hub is free.

Quote:

30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off Â£30 fee applies.

Quote:

Free Virgin Media Superhub for XL and XXL: Available to all new Broadband customers taking our Size: XL, Size: XXL and Size:100 Broadband services, and to existing customers upgrading to 30Mb, 50Mb and 100Mb broadband (subject to status and credit checks).

http://shop.virginmedia.com/existing..._UPGRADE_SOLUS

Your package

Your Services

Broadband 30

Broadband extras

Virgin Media Super Hub

Fees
30Mb broadband activation Â£30.00

pip08456 · 20-01-2011, 20:43

Quote:

Originally Posted by Blackened

You don't need a screenshot.

http://webcache.googleusercontent.co..._EC-30-Upgrade

I can't see where it specifies the Â£30 is for the hub or the activation though?

:edit: it does say on the checkout though:

If you look at the legal stuff lower down it clearly states

"30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off Â£30 fee applies. Manned installation may be required by a small number of customers however the Â£40 fee will be waived."