[Update] ALL 20>30Mb upgrade discussion - Page 6

**Hugh** · 18-01-2011, 19:39

Quote:

Originally Posted by qasdfdsaq

And 27 also isn't 52359872. What's your point?

It isn't???

That would explain why my budgets don't balance.....

Herbert Schongle · 18-01-2011, 20:06

I still have a Motorola Surf board modem. roughly 5/6 years old now.

Should i be due a new one?

pip08456 · 18-01-2011, 20:13

Not if it is still operating correctly.

broadbandking · 18-01-2011, 20:14

Quote:

Originally Posted by Herbert Schongle

I still have a Motorola Surf board modem. roughly 5/6 years old now.

Should i be due a new one?

Yes you will.

muppetman11 · 18-01-2011, 20:23

Quote:

Originally Posted by broadbandking

Yes you will.

Is there any truth in my post no 72 ?

Herbert Schongle · 18-01-2011, 20:27

Quote:

Originally Posted by broadbandking

Yes you will.

If i called 150 who should i speak to?

jamesr · 18-01-2011, 20:29

http://shop.virginmedia.com/existing..._EC-30-Upgrade

SnoopZ · 18-01-2011, 20:37

Quote:

Originally Posted by jamesr

http://shop.virginmedia.com/existing..._EC-30-Upgrade

Excellent first post, welcome to the forum!

If i ordered this online what are the chances it would be a self install?

edit

Looks like it is generally a self install and for Â£30 i can't complain!

Quote:

30Mb Offer: Upgrade from 20Mb to 30Mb broadband for no extra monthly fee. A one-off Â£30 fee applies. Manned installation may be required by a small number of customers however the Â£40 fee will be waived.

qasdfdsaq · 18-01-2011, 20:46

Quote:

Originally Posted by jamesr

http://shop.virginmedia.com/existing..._EC-30-Upgrade

Exciting. However the traffic management pages still haven't been updated

Interestingly they don't seem to have listed any exceptions for customers who already have the superhub, it's just 30mb broadband activation. So it looks like the superhub is being offered for free for all customers on 30mb 50mb and 100mb, but those on 20mb will have to pay to upgrade to 30mb.

lewisnadasurf · 18-01-2011, 20:51

Can we change the title of this thread now please? Its very misleading

Blackened · 18-01-2011, 20:52

Give 'em a chance, bloody nora.

Herbert Schongle · 18-01-2011, 20:55

Quote:

Originally Posted by broadbandking

Yes you will.

Just called customer services, and they said i can't have one.

Even though i'm still using a dinosaur modem from when 2mb broadband was the best thing since sliced bread, it makes no difference.

: Just went through to retentions. I mentioned my Modem, and straight away he said i notice you have had the Mototola Surfboard 5100 since 2005. It's pretty antiquated and will probably start having problems with it being old. Then offered to send me a Super Hub.

The normal Customer Services are rubbish. I've noticed it's only retentions who are very good at their job.

muppetman11 · 18-01-2011, 21:01

Well done Virgin 30 mb upgrade and a new super hub for Â£30.00 well chuffed with that.

qasdfdsaq · 18-01-2011, 21:30

Quote:

Originally Posted by Herbert Schongle

The normal Customer Services are rubbish. I've noticed it's only retentions who are very good at their job.

That's been my experience too unfortunately

Griffin · 18-01-2011, 21:32

I am already on the xl 20mb but was going to switch providers for a cheaper deal, end result 2 days later had a call from vm as a result got xl phone, xl broadband & xl tv for Â£39 per month also was told my broadband would be increased to the 30mb as it rolled out.