VIP/VIP+ New and Improved VIP Package - Page 60

BenMcr · 24-12-2010, 17:54

Point them in the direction of this

http://shop.virginmedia.com/help/ins...n-charges.html

1. All customers ordering our VIP (Very Impressive Package) or VIP 50Mb bundles will receive V HD and V+ HD activations for free.

Sauzee · 24-12-2010, 22:50

Thanks Ben. I will give them a phone back and point them in that direction. Seems very odd that I was passed from Customer Services to Retentions then back to Customer Services and none of them seemed to know this.

I will report back after I phone. Many Thanks.

warrenb · 29-12-2010, 12:03

Just a quick one, got a nice new HD TV for the bedroom for christmas but have a standard cable box there. I am on VIP 50, can I get the box swapped for an HD box ?

BenMcr · 29-12-2010, 12:54

Yes. Should cost the Â£20 Self install fee only

Sauzee · 29-12-2010, 13:09

Ben,

Got a call back from Customer Complaints and all is now sorted. Very nice chap agreed to activate 2nd HD box at no cost.

Thanks again for sound advice. Very much appreciated.

jab1990 · 31-12-2010, 23:12

if you upgrade to vip50 from vip 20 are you tied in for 12 months or can you down grade some things?

Sauzee · 01-01-2011, 00:16

My understanding is that you are tied in for 12 months to that package.

mad_fifer · 05-01-2011, 11:31

does anybody know what the new VIP packages will be?

not the current VIP 50 if i remember the VIP packages are getting revamped sometime this year.

trickytree · 05-01-2011, 12:47

Quote:

Originally Posted by mad_fifer

does anybody know what the new VIP packages will be?

not the current VIP 50 if i remember the VIP packages are getting revamped sometime this year.

No is the basic answer.
I think once Tivo is properly launched then we may see something happen then.

Physci · 06-01-2011, 16:18

Quote:

Originally Posted by trickytree

No is the basic answer.
I think once Tivo is properly launched then we may see something happen then.

Trouble is that the 6 months of free HD channels for those of us who complained last summer is just about up - guess we'll have to sign up for VIP50 in the meantime to avoid a Â£7 rise in the monthly cost

trickytree · 07-01-2011, 11:45

Quote:

Originally Posted by Physci

Trouble is that the 6 months of free HD channels for those of us who complained last summer is just about up - guess we'll have to sign up for VIP50 in the meantime to avoid a Â£7 rise in the monthly cost

I'm one of those also but if that charge comes on before the announcement of the new package I will be making contact again as it was in place to give them time to come up with a new package/deal

mad_fifer · 07-01-2011, 12:07

Quote:

Originally Posted by trickytree

I'm one of those also but if that charge comes on before the announcement of the new package I will be making contact again as it was in place to give them time to come up with a new package/deal

well hopefully virgin will tell us this month what the new packages will be or if they are going to hold of until the launch of tivo in march they will be a few unhappy customers who took out the 6 month HD subscription.

carmad · 07-01-2011, 14:35

Quote:

Originally Posted by trickytree

I'm one of those also but if that charge comes on before the announcement of the new package I will be making contact again as it was in place to give them time to come up with a new package/deal

Please check your bill for this month as I did not receive the Â£7 discount for this month
A quick call to Customer services sorted that out and they credited it back immediately by changing the direct debit request for this month.

Sent an email to Diane, received a reply back from Heather saying that as they had not yet finalised the new VIP packages would I like the sales department to ring me so that I could sort it out before next month, replied saying yes please but still waiting.

superboy · 12-01-2011, 15:09

lost $7 discount as well
Phone CS and couldn't help - discount was ended!
emailed Diane and recevied reply from Heather

Hi Ian

Diane is no longer working in this office so I have been asked to take a look at your email.

Unfortunately the new packages have yet to be finalised, if you'd like to contact our Customer Services Team on 150 from a Virgin phone they will be happy to outline your options and look at alternative packages for you, however, this discount will not be extended as this was offered only for 6 months as a gesture of goodwill.

Kind regards

Heather

Any suggestions ?

Ian

Digital Fanatic · 12-01-2011, 15:26

Quote:

Originally Posted by superboy

lost $7 discount as well
Phone CS and couldn't help - discount was ended!
emailed Diane and recevied reply from Heather

Hi Ian

Diane is no longer working in this office so I have been asked to take a look at your email.

Unfortunately the new packages have yet to be finalised, if you'd like to contact our Customer Services Team on 150 from a Virgin phone they will be happy to outline your options and look at alternative packages for you, however, this discount will not be extended as this was offered only for 6 months as a gesture of goodwill.

Kind regards

Heather

Any suggestions ?

Ian

you could take off the Sky Prem HD pack until they finalise, if the cost is an issue?

The CEO's office is as high as you can go, so if they say no... sorry. I take it you are in a new contract still?

I'm sure the new packages are very close, especially with the launch of TiVo to regular customers about to happen.