Catch Up - Disappointing - Page 2

pauldavies83 · 11-01-2011, 11:38

Quote:

Originally Posted by Masque

If my box was not performing I would be the first on the phone but obviously you only skimmed my post because why should I a member of staff suffer from poor equipment.

I read your post very carefully thanks

Why should anyone paying for service suffer from poor equipment? Staff or no staff?

And if, as you put it, you thought your machine was a turkey, you certainly wouldn't be brandishing that opinion around a public forum as it doesn't exactly fit the corporate message, does it?

corgi74 · 11-01-2011, 12:34

I'm tolerating the SA box as I hope to upgrade to Tivo as soon as it's available. Would rather have had a Samsung though. Really not impressed by the SA.

Peter_ · 11-01-2011, 13:32

Quote:

Originally Posted by pauldavies83

I read your post very carefully thanks

Why should anyone paying for service suffer from poor equipment? Staff or no staff?

And if, as you put it, you thought your machine was a turkey, you certainly wouldn't be brandishing that opinion around a public forum as it doesn't exactly fit the corporate message, does it?

I know what to expect from my machine and where to check when at home and my machine after almost 3 years works a treat, which has nothing to do with corporate image as I have been a customer a lot longer than I have been a member of staff.

Do you really think that my wife would tolerate my V+ acting up especially as I work for the company, I would be told to get it sorted as soon as possible and I would ensure that if I had an engineer slot booked it would be for a time that I was here so no bullplop could be said about the machine.

If and when I have a fault with any of my services then I am on the phone because I am also a customer.

Horace · 11-01-2011, 21:01

The SA box is slightly underpowered for the job so if it gets asked to do too much it will take a fit and become unresponsive. Auto powersaving makes things even more unresponsive as it 'wakes up' - I really wish that feature was removed because it makes an fairly decent STB almost unusable at times.

Mr K · 11-01-2011, 21:38

Don't know what you lot are whinging about. I've still got a PACE 4000 box that even pre-dates NTL (says Cable & Wireless on it). Still works fine.

mersey70 · 11-01-2011, 21:48

Quote:

Originally Posted by Mr K

Don't know what you lot are whinging about. I've still got a PACE 4000 box that even pre-dates NTL (says Cable & Wireless on it). Still works fine.

I don't think the non V+ boxes (even the older ones) suffer from the same problems as the SA V+.

I know someone who has the box you refer to and it does indeed work fine although BBC Red Button is supposedly quite slow compared to my V+.

My Samsung V Box was lightning fast, noticably faster than the Samsung V+ which is no slow coach either but I guess it does a lot less, it isn't always recording a buffer and dosen't have a 8 day EPG to contend with either.

LexDiamond · 12-01-2011, 09:23

I've found choice on demand good for documentaries and some sit coms that don't particularly follow an in depth storyline.

But for dramas I would not bother as if it doesn't start at s1 when I find it then it will probably ruin my viewing experience of the show should I get into it. Even if it did start at s1 I probably would avoid it anyway as I wouldn't want to get into a show and then not know when/if I can watch it again for s2 onwards

pauldavies83 · 12-01-2011, 09:30

Quote:

Originally Posted by Mr K

Don't know what you lot are whinging about. I've still got a PACE 4000 box that even pre-dates NTL (says Cable & Wireless on it). Still works fine.

Was/is a great box the 4000 - not like the 1000 series that got hot enough to fry an egg on top!

Parents have still got one going strong from their original install - must be getting for 10 years old now!

mersey70 · 12-01-2011, 09:42

Quote:

Originally Posted by pauldavies83

Was/is a great box the 4000 - not like the 1000 series that got hot enough to fry an egg on top!

Parents have still got one going strong from their original install - must be getting for 10 years old now!

Most Pace kit has been excellent and it's a shame they no longer seem to make STB's for most UK operators (they make BT Vision kit I think), it's amazing how a little British company has ballooned into the worldwide firm it is now.

We had an analogue Pace receiver for satellite years ago and it was light years ahead of others we had but it wasn't cheap though.

Peter_ · 13-01-2011, 07:21

Quote:

Originally Posted by Mr K

Don't know what you lot are whinging about. I've still got a PACE 4000 box that even pre-dates NTL (says Cable & Wireless on it). Still works fine.

If you ever need an engineer it will be replaced by default even if the fault is not with the box.

telegramsam · 15-01-2011, 17:47

Not sure what make my v+ box is but seems to work ok mostly. My only beef is when I want to watch a program on demand such as Eatenders last night in hd I`m often given the message ``there`s a high demand for this program in your area right now,please try later``. This is very anoying as I`m convinced what they really mean is there`s a fault please try later. I`m sure there`s not that many people in my area at that particular time wanting to watch Eastenders in hd!

15-01-2011, 17:55

Quote:

Originally Posted by telegramsam

Not sure what make my v+ box is but seems to work ok mostly. My only beef is when I want to watch a program on demand such as Eatenders last night in hd I`m often given the message ``there`s a high demand for this program in your area right now,please try later``. This is very anoying as I`m convinced what they really mean is there`s a fault please try later. I`m sure there`s not that many people in my area at that particular time wanting to watch Eastenders in hd!

I don't think it's just that they want to watch that particular programme just high demand for the service. Having said that though the only time I have had that message recently was at a time I didn't think there was likely to be high demand and it was fine the next day so I did wonder if it was a fault.

muppetman11 · 15-01-2011, 18:12

Quote:

Originally Posted by telegramsam

Not sure what make my v+ box is but seems to work ok mostly. My only beef is when I want to watch a program on demand such as Eatenders last night in hd I`m often given the message ``there`s a high demand for this program in your area right now,please try later``. This is very anoying as I`m convinced what they really mean is there`s a fault please try later. I`m sure there`s not that many people in my area at that particular time wanting to watch Eastenders in hd!

I get this frequently on HD OD content.

Digital Fanatic · 15-01-2011, 18:22

Quote:

Originally Posted by telegramsam

Not sure what make my v+ box is but seems to work ok mostly. My only beef is when I want to watch a program on demand such as Eatenders last night in hd I`m often given the message ``there`s a high demand for this program in your area right now,please try later``. This is very anoying as I`m convinced what they really mean is there`s a fault please try later. I`m sure there`s not that many people in my area at that particular time wanting to watch Eastenders in hd!

If it's error 9132, then it is contention. It's not a "fault" as such... Work is being done to address this issue.

telegramsam · 17-01-2011, 11:42

Yeah I`m sure your`e right about it not being one particular program being demanded in my area but the whole demand service. There is a phone number given that you can phone if the fault keeps happening but all they tell you to do is to re-boot your box. This sometimes works but not always.