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Old 07-01-2011, 19:04   #331
Nopanic
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Re: Virgin to give new Superhub out.
Love this thread lol...


Quote:
Originally Posted by qasdfdsaq View Post
That's why I said kinda.

Masque, are you absolutely sure the VM Superhub remain supported and will be replaced by VM in the case of a fault for the duration of the contract subscription?

The website explicitly states the VM Hub (non-super) only comes with a 2-year warranty (dependant on the user remaining a VM customer) and while it doesn't specifically say anything different about the Superhub I can't see being any longer.
Quote:
Originally Posted by Masque View Post
As both hubs are modems they will be supported for the term of your contract as they at all times remain the property of Virginmedia.

As Ben says the 2 year period will be for the USB adaptor.

Agree totally with this
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Old 07-01-2011, 19:19   #332
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Re: Virgin to give new Superhub out.
Don't suppose you know anyone at work who will be able to change the website to show the correct information then?
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Old 07-01-2011, 19:30   #333
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Re: Virgin to give new Superhub out.
It's in hand
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Old 07-01-2011, 19:35   #334
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Re: Virgin to give new Superhub out.
Quote:
Originally Posted by qasdfdsaq View Post
Don't suppose you know anyone at work who will be able to change the website to show the correct information then?
Quote:
Originally Posted by BenMcr View Post
It's in hand
Ben pretty much runs Virginmedia
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Old 07-01-2011, 20:08   #335
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Re: Virgin to give new Superhub out.
I thought Neil Berkett ran Virgin Media...
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Old 07-01-2011, 20:10   #336
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Re: Virgin to give new Superhub out.
Nah its Ben
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Old 07-01-2011, 21:43   #337
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Re: Virgin to give new Superhub out.
Quote:
Originally Posted by qasdfdsaq View Post
I thought Neil Berkett ran Virgin Media...
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Originally Posted by jb66 View Post
Nah its Ben
He answers to Ben
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Old 08-01-2011, 09:51   #338
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Re: Virgin to give new Superhub out.
har har
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Old 08-01-2011, 10:27   #339
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Re: Virgin to give new Superhub out.
I thought Ben was a pseudonym for Neil.
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Old 08-01-2011, 19:18   #340
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Re: Virgin to give new Superhub out.
How long does it normally take to have a wireless n usb dongle sent out? I had the superhub installed on the 21st Dec and phoned CS two days later and was told one would be sent out.

I know a lot of mail is held up around the country so thought I'd give it a wee while, as yet it's not arrived.. should I give CS another call or wait a while longer?

Thanks in advance.
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Old 09-01-2011, 00:00   #341
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Re: Virgin to give new Superhub out.
Quote:
Originally Posted by Nopanic View Post
Ben pretty much runs Virginmedia
That explains the ridiculous billing itemisation vs headline pricing LOL. (before discounts, of course).
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Old 09-01-2011, 00:04   #342
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Re: Virgin to give new Superhub out.
And the no bridge mode on either hub or superhub.

Ben you have a lot to answer for!
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Old 09-01-2011, 03:59   #343
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Re: Virgin to give new Superhub out.
Quote:
Originally Posted by Masque View Post
You get the equipment that the engineer issues you with as what he provides is more than capable of running at the speed you have been installed with if you fail to accept that then call Customer Relations and ask them to disconnect and then you can say goodbye.
Wow nice attitude... not.

From what i read the superhub isnt fit for purpose out of the box people having to disable the flood protection to get a useable net connection for a start.

A customer has a right to refuse equipment if doesnt work as they like, at that point VM can of choose to not do business with them but we all know how VM works, they will do whatever they can to keep customers.
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Old 09-01-2011, 07:48   #344
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Re: Virgin to give new Superhub out.
Quote:
Originally Posted by Chrysalis View Post
Wow nice attitude... not.

From what i read the superhub isnt fit for purpose out of the box people having to disable the flood protection to get a useable net connection for a start.

A customer has a right to refuse equipment if doesnt work as they like, at that point VM can of choose to not do business with them but we all know how VM works, they will do whatever they can to keep customers.
The is a reason behind the post if you think about it and not one you are supposed to write about on here but at least my point has been put to the poster.
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Old 09-01-2011, 08:16   #345
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Re: Virgin to give new Superhub out.
Quote:
Originally Posted by Skie View Post
So it turns out that my tomato toting WRT54g can't handle above 26Meg on the lan, looks like I need a new router anyway. Called Virgin up to ask if I could be sent the hub (rather than fork out more for a new one) and they were only too happy to send it for free and even knocked the installation charge off the bill for the inconvenience. Result I think, though would have been happier if my current router had worked, not sure I'll like being back on a bare-bones router.
If you have QoS switched on, try turning this off.
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