Tv loss - Page 3

Digital Fanatic · 03-01-2011, 13:23

Quote:

Originally Posted by gcollins

This is now working and it's interesting to note that my area has no issues.

Yeah, all fixed.

Yeah your area is fine, but you have an individual issue.

sophiedoll · 03-01-2011, 13:27

She has recieved a Â£5.50 credit. Still prefer to pay that for tv for a week but better than nothing.

Digital Fanatic · 03-01-2011, 13:31

Quote:

Originally Posted by sophiedoll

She has recieved a Â£5.50 credit. Still prefer to pay that for tv for a week but better than nothing.

I know, sorry nothing could be done today. Let us know how things go on Saturday.

Digital Fanatic · 03-01-2011, 16:29

Quote:

Originally Posted by sophiedoll

lol she will ring after a shower, i have just found comedy central works.

Edit: Wolverhampton area i think our ubr is on

Thanks (only just noticed this reply) ... I've looked at the local area and can't see any regional issues. Keep the tech booked.

---------- Post added at 15:29 ---------- Previous post was at 15:26 ----------

Quote:

Originally Posted by mlayzell

Does VM care about bad advice/information given by overseas call centres. In my case twice (not knowing when UK call centre comes on shift) the only way I could get a sensible answer was to ask the question on VM MyVirginMedia support forum?

Does VM care about customer satisfaction or is it an exercise in money saving!

What I would say is... if you are unhappy about any aspect of Support from VM, then let them know. The best place is on www.virginmedia.com and go to My VM. There is a link where you can send feedback about any aspect of the service.

sophiedoll · 03-01-2011, 18:32

Great fun tonight. We have lost everything now bar the 50mb line. I got forced onto the roof to put a Freeview Digital Aerial Up! Nicked my nextdoors ladders as he was out and ended up using no nails to put it up! Bloody freezing, thanks vm. Love the inet, but everything else sky overshadows

Stuart · 03-01-2011, 18:56

Quote:

Originally Posted by sophiedoll

Great fun tonight. We have lost everything now bar the 50mb line. I got forced onto the roof to put a Freeview Digital Aerial Up! Nicked my nextdoors ladders as he was out and ended up using no nails to put it up! Bloody freezing, thanks vm. Love the inet, but everything else sky overshadows

Ahem

Quote:

Originally Posted by Stuart

Hi sophiedoll. This, IMO, is *not* acceptable service from VM. While I can accept there is a delay for an engineer, I don't think they should charge you for the repair (although it's not my decision to make).

We do, however, have contacts within VM who can sort out problems. If you wish, send me your real name, account number, postal address and a contact telephone number and I will refer this case to them.

to the forum, BTW.

Peter_ · 03-01-2011, 19:46

As I said Stuart we do not charge for engineers but certain call centres get over zealous for reasons of their own.

A lot of customers are having to wait for engineer slots as this does tend to be a very busy time of year for us and we just run out of slots within SLA which means we have to explain this to the customer and give them compensation for loss of service.

Stuart · 03-01-2011, 20:21

I know. I was just re-iterating my offer of help..

Peter_ · 03-01-2011, 20:24

Quote:

Originally Posted by Stuart

I know. I was just re-iterating my offer of help..

I know and that is always welcome.

I was talking about our offshore agents who misinformed the OP which I find annoying as even today I had to sort out an issue they has messed up.

gcollins · 03-01-2011, 20:37

Speaking of over zealous off shore agents, the engineer we were promised for arrival this afternoon never showed.

Peter_ · 03-01-2011, 20:46

Quote:

Originally Posted by gcollins

Speaking of over zealous off shore agents, the engineer we were promised for arrival this afternoon never showed.

Very likely not booked so you need to callback now.

gcollins · 03-01-2011, 21:17

Just booked for Thursday - fortunately I won’t have to book any time off work.

One question though, we've accumulated a fair amount of 'stuff' on our existing box and was in the process of moving onto external media - job not completed yet (kids programs mainly).

Do we loose the lot if the box needs swapping out?

Peter_ · 03-01-2011, 21:39

Quote:

Originally Posted by gcollins

Just booked for Thursday - fortunately I wonâ€™t have to book any time off work.

One question though, we've accumulated a fair amount of 'stuff' on our existing box and was in the process of moving onto external media - job not completed yet (kids programs mainly).

Do we loose the lot if the box needs swapping out?

They cannot swap the hard drives so you would lose your content.

sophiedoll · 03-01-2011, 21:43

Thanks Stuart but I think we are sorting it now. We actually have 3 channels now!

sophiedoll · 04-01-2011, 19:05

Ok, I dont know if this was/is allowed but this morning whilst working from home I decided to cut the tv cable and ring the vm man who left his mob number. He popped around and gave me the tool to reconnect the ends so I have done that now and its all fine! Should I let vm know? Or leave it that the engineer still comes out?