Terrible performance Leicester (LE3) - Page 2

pip08456 · 25-10-2010, 19:12

Still OK in Wales

My Broadband Ping

Sorry Guys I couldn't resist.

Chrysalis · 25-10-2010, 19:30

they said upstream.

uno · 26-10-2010, 11:10

My parents in the LE4 3 postcode area on 50mb service connected to Northfields Hub site have also been having lots of problems recently with low speeds and latency had an engineer visit who confirmed it was network problems and over subscribed but said he would raise a fault ticket but likely to take a long time to improve

ShadowTD · 26-10-2010, 11:18

LE11 has been dog rough the past few days. I don't really have the heart to call VM as I know the area is oversubscribed with st00dents...

Chrysalis · 27-10-2010, 23:42

no update from the CEO office today, things seem a bit faster tonight but still flaky, flaky all during the day as well. Ironically about 9pm I had speeds faster than I had in the day.

Chrysalis · 28-10-2010, 13:54

still no update from the CEO office but today speedtests are back up and latency is lower.

Chrysalis · 29-10-2010, 15:44

impressed with Neil, I sent a follow up email asking why the CEO office hasnt followed up and got a personal apology within 2 minutes. Seems he does read the emails.

No upgrade was planned for my area, so got some honesty but they said they going to start the motions for it. I asked if they got plans to bring in the traffic shaping soon to control it but no set date for it.

Chrysalis · 31-10-2010, 01:28

things not good now at all, 1.30am also.

missing images on web pages etc.

Chrysalis · 31-10-2010, 22:23

hitting the 25% mark now.

http://www.speedtest.bbmax.co.uk/res...095&v=11266701

uno · 01-11-2010, 13:31

I went to my parents house last night in the LE4 3 postocode area and their 50mb service was only allowing downloads of 19-24mb from about 3pm until 10:30pm then suddenly went up to a more realistic speed of 30-40mb so obviosly some over subscription problems and just seems to be getting worse every time i go round and they say its the same everyday.

I wonder if anybody can confirm whether any works is planned soon on Northfields hub and UBR13 as part of new speed rollout so hopefully they can get the service they pay for. The whole of the network around Leicester seems quite flaky at the moment I ahve heard of lots of reports recently of bad speed and latency

pip08456 · 01-11-2010, 14:15

Quote:

Originally Posted by uno

I went to my parents house last night in the LE4 3 postocode area and their 50mb service was only allowing downloads of 19-24mb from about 3pm until 10:30pm then suddenly went up to a more realistic speed of 30-40mb so obviosly some over subscription problems and just seems to be getting worse every time i go round and they say its the same everyday.

I wonder if anybody can confirm whether any works is planned soon on Northfields hub and UBR13 as part of new speed rollout so hopefully they can get the service they pay for. The whole of the network around Leicester seems quite flaky at the moment I ahve heard of lots of reports recently of bad speed and latency

It could be this

Nobody can confirm anything as to the upgrades as no schedule is publicly available.

Something to look forward to though, there have been no reports of problems (so far) in areas that have had the upgrade.

Chrysalis · 01-11-2010, 14:37

last nights ping graph showed it went crazy bang on 2am as if a switch was flicked and stopped at 6am, this the time of day where the UBR should be under least load.

I am getting varying performance during the day up and down almost randomly, the same in the evening but down alot more and can get very low like a few mbit. After midnight it just stays low all night around 10mbit.

Deciding what to say to them now since a service that only for few seconds at a time is able to hit the 'up to' speed is bordering along misselling.

Ignitionnet · 01-11-2010, 14:50

Quote:

Originally Posted by Chrysalis

last nights ping graph showed it went crazy bang on 2am as if a switch was flicked and stopped at 6am, this the time of day where the UBR should be under least load.

That is in the maintenance window, they may have been playing.

Chrysalis · 01-11-2010, 15:03

ok thanks for the info, I suspected but obviously would just have been guessing.

---------- Post added at 14:03 ---------- Previous post was at 13:54 ----------

uno yes much of leicester appears to be problematic, especially on legacy but now we seeing more of it on overlay (50mbit network) is a sign its getting worse not better.

What I do know now is previous upgrade work was not resegmentation was just drip feeding extra channels (I think ignition said this used to be blueyonder practice).

pip08456 · 01-11-2010, 15:16

Quote:

Originally Posted by Chrysalis

ok thanks for the info, I suspected but obviously would just have been guessing.

---------- Post added at 14:03 ---------- Previous post was at 13:54 ----------

uno yes much of leicester appears to be problematic, especially on legacy but now we seeing more of it on overlay (50mbit network) is a sign its getting worse not better.

What I do know now is previous upgrade work was not resegmentation was just drip feeding extra channels (I think ignition said this used to be blueyonder practice).

I know it doesn't help ATM Chrys but as Igni has told you the upgrade work that is being done should solve your problems.

I know you do not have a lot of trust in VM but as things are happening to you in "the maintainance window" then you never know!