VIP/VIP+ New and Improved VIP Package

[RobboEdin]

Originally Posted by joe-1981

Hang about whats this vip thingy all about? i have XXL 50 blah blah blah already should i be getting free M&M's down the fibre or something

The VIP bundle is a particular combination of services at a particular price. It is documented here:

http://shop.virginmedia.com/bundles/...e-package.html

[steveg]

Robbo, I note from the link you supplied that it states that you get in this package an extra V HD box - I haven't, I only have an extra V box - therefore should I call and ask for this to be replaced? Will they do it? (feeling left out now)

Is it worth the trouble? It is to me, but will they give me to run around do you think?

[Andrewcrawford23]

Originally Posted by steveg

Robbo, I note from the link you supplied that it states that you get in this package an extra V HD box - I haven't, I only have an extra V box - therefore should I call and ask for this to be replaced? Will they do it? (feeling left out now)

Is it worth the trouble? It is to me, but will they give me to run around do you think?

when did you get the vip?

[davidashbyash]

hi there
had a letter from virgin offering an upgrade to vip ,
rang virgin possibly in mumbie was asked are you a excisting customer so gave them my customer number so far so good again are you a virgin customer yes? gave customer number after a few seconds are you a vigin customer , hung up, note to the idiots running virgin customer services, if you want to keep existing customers 1 make sure your people understand english 2, have thier hearing checked out 3, you have lost another vip because if thats your treatment sorry no thanks.

[cityfan247]

I upgraded to VIP20 last week - i already had a V+ box in one room and got a new install for another V+ box in my main living room (replacing SKY +)

Install was trouble free and on time- new Samsung Box looks good.

then over the weekend had a problem with my original box (an SA Box) - V+ wouldn't work- rang Virgin- sent a engineer next working day- again the tech arrived on time. Diagnosed problem with Hard Drive and installed another new Samsung box (certainly looks a lot better then the bulky SA box) without any fuss,

all in all very happy with the service from Virgin and I am certainly pleased with 2 new samsung V+ boxes, Movies & Sports on both boxes , HD on both boxes, XL tel & 20mb BB and totally free install for £97 per month.

[steveg]

Originally Posted by Andrewcrawford23

when did you get the vip?

About 3 years ago

[Andrewcrawford23]

Originally Posted by steveg

About 3 years ago

you wonnt getthw vhd box its for new customer what you got was the vip at that time

[steveg]

Originally Posted by Andrewcrawford23

you wonnt getthw vhd box its for new customer what you got was the vip at that time

Yeah but don't they say that they won't treat existing customers worse than new customer? In fact didn't they make a big selling point about it?

[krazy]

got mine sorted today. will get the 50mb installed and free premium hd channels with no installation charge and no activation fee and my bill will actually be £2 less a month :-)

[peterjcat]

I called up on Monday about the VIP50 package, was told it was £96.50 like everyone else, no installation charge, no activation fee, Sky HD channels included of course. Installed this afternoon, all working great so far. Plus Indiana Jones is on!

[steveg]

Called customer services to complain about my only having a V box upstairs (main V+ box in the living room) was getting nowhere so asked for a manager, after a long wait I spoke to a helpful chap who explained that I was correct but that the V HD is only available to existing VIP customers who request it - so I requested it and it is to be installed in early November (fist time I am off work) no charge......

[Fitze73]

upgraded from tv xl package to vip 50 was installed last thursday (14th) got 2 samsung v+ hd boxes (with £7 sub on both), xxl broadband (upgraded from 20mb/s to 50mb/s)with sky sports/movies hd , xl phone paying £113.50 a month, but only downside was had to pay £75 install but nothing else, the rest of the fees and avtivation charges were waived

[BenMcr]

Originally Posted by Andrewcrawford23

you wonnt getthw vhd box its for new customer what you got was the vip at that time

Any VIP customer can get the V HD box simply by asking for it

[tezzad]

Originally Posted by BenMcr

Any VIP customer can get the V HD box simply by asking for it

The man knows what he's talkin 'bout listen to him!
If I'm correct it's the same guy who helped me on another forum..I followed his advice and hey presto..got what I needed.

Basically I think if you are paying for a VIP package you should have 2 boxes capable of outputting in HD..one will recieve all the premium HD channels..the other just the basic HD channels.
Correct me if I'm wrong Ben

[Andrewcrawford23]

Originally Posted by BenMcr

Any VIP customer can get the V HD box simply by asking for it

only going on wha ti have ben told you wot for cs so i accept yoru right