No rewards old customers

[Electric Warrior]

Well, it's really nice to hear your stories of how you don't use your USB adapters, but I intend to use mine in an old laptop in another part of the house from my router, or in the car's PC for transfering some mp3's or any other files I might want, and also to be able to browse the net on the laptop.

All this of course, if after my third call to VM (this time retentions) the promised adapter actually turns up.

[jb66]

That's because your not 'most people'

[taylorig]

Well as it's been said many many times. The best course of action is to ring them. Which is exactly what i did today.

What i was on =

10Mb BB
M+ TV with V+ Box
Evening & Weekend calls
All come to around £50 per month.

After speaking to a very nice CS guy called Alan i was able to get =

50Mb BB
M+ TV Pack but on Standard box (Never used the V+ features anyway...)
Evening & Weekend calls
All in for £39.99 per month

Edit: Oh and Alan even wavered the £40 installation fee. What a guy!

[nutellajunkie]

Originally Posted by Maggy J

Firstly VM hasn't been going for 15 years.

As far as I am concerned, I have been a cable customer for over a decade also. It just happens to have the Virgin Media brand on it these days.

[Grimpy]

Got my new bill today and guess what? No discount on it, was supposed to be £68 (as promised) but it was £78.

Rang retentions back and spoke to someone who said no way could it of been dropped to £68 and the best he could do would be £75. Asked to speek to his manager and he refused.

I then rang back 10 mins later and spoke to someone else who got his manager to waive the £10 v+box monthly fee which ive been paying for more than 3 years to bring my price down lower than what a new customer would be paying.

I sent a email to Neil Burketts office and had a reply within a hour and a phonecall an hour after that confirming my new monthly price and apologising for the cockup.