Could do with some fairly basic info please

[AlabasterLyn]

Originally Posted by Masque

As I said earlier if the connection is unstable give support a ring.

I just phoned them and they just said the connection is fine and couldn't really answer my query as to why the connection keeps dropping out other than to suggest I phone them the next time it's actually dropped out so they can test it.

---------- Post added at 13:41 ---------- Previous post was at 13:25 ----------

It just dropped out again so I phoned technical support and as soon as I get to the broadband fault part there is a recorded message saying something about a fault in the WD3 area, which I don't live in, then it disconnects me. I've now tried twice and I give up for today

[Sephiroth]

Originally Posted by AlabasterLyn

Upstream transmit Power Level : 54.0 dBmV

Getting towards the high side I guess

If it's steady at 54 that would be OK. But it's not steady at 54 because you were on 52.5 before and that kind of swing is unusual. If it doesn't go above 54, then it's likely to be coping but there could well be problems. Maybe we should see your event log (after normal use not after a reboot) and see if there are any T3 timeouts in there.

As Masque says, any problems, call it in - but I agree with your approach of finding out as much as possible beforehand so you don't get fobbed off 9as occasionally happens).

[AlabasterLyn]

Originally Posted by Sephiroth

If it's steady at 54 that would be OK. But it's not steady at 54 because you were on 52.5 before and that kind of swing is unusual. If it doesn't go above 54, then it's likely to be coping but there could well be problems. Maybe we should see your event log (after normal use not after a reboot) and see if there are any T3 timeouts in there.

As Masque says, any problems, call it in - but I agree with your approach of finding out as much as possible beforehand so you don't get fobbed off 9as occasionally happens).

First Time Last Time Priority Description
Thu Sep 02 12:37:07 2010 Thu Sep 02 12:37:07 2010 Information (7) The s/w filename specified in the config file is the same as ...
Thu Sep 02 12:37:07 2010 Thu Sep 02 12:37:07 2010 Information (7) A software upgrade filename was specified in the config file.
Thu Sep 02 12:37:07 2010 Thu Sep 02 12:37:07 2010 Information (7) Authorized
Thu Sep 02 12:37:06 2010 Thu Sep 02 12:37:06 2010 Information (7) Registration complete!
Thu Sep 02 12:37:06 2010 Thu Sep 02 12:37:06 2010 Information (7) We registered with a DOCSIS 1.1 config file!
Thu Sep 02 12:37:06 2010 Thu Sep 02 12:37:06 2010 Information (7) Received a REG-RSP message from the CMTS...
Thu Sep 02 12:37:06 2010 Thu Sep 02 12:37:06 2010 Information (7) Sending a REG-REQ to the CMTS...
Thu Sep 02 12:37:06 2010 Thu Sep 02 12:37:06 2010 Information (7) CableModem SNMP configure complete
Thu Sep 02 12:37:06 2010 Thu Sep 02 12:37:06 2010 Information (7) IP init completed ok
Thu Sep 02 12:37:06 2010 Thu Sep 02 12:37:06 2010 Information (7) CableModem TFTP init ok
Thu Sep 02 12:37:06 2010 Thu Sep 02 12:37:06 2010 Information (7) CableModem DHCP client init ok
Thu Sep 02 12:37:06 2010 Thu Sep 02 12:37:06 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
Thu Sep 02 07:01:14 2010 Thu Sep 02 07:01:14 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Wed Sep 01 12:47:35 2010 Wed Sep 01 12:47:35 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Sep 01 07:41:03 2010 Wed Sep 01 07:41:03 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...

[Sephiroth]

You are getting T3 tomeouts which is an indocation that your modem is struggling to communicate with the other end. This is usually down to issues in the upstream and is characterised by high upstream power levels.

I'd guess that there was noise ingress to the upstream channel somewhere which tech support could check at their end.

You might want to register on the VM we bsite forum and post your levels there. tech support would look at your circuit and advise how it's to be dealt with.

You can call it in by telephone as Masque has advised. if you're lucky and get a good tech, they might check the circuit for you before (or instead of) offering an engineer to come to your home. Above all I'd say it is important for the tech to check your circuit before deciding whether or not to send an engineer; we don't want that visit to be pointless.

[AlabasterLyn]

Thanks for your reply. I will try and register there if I can find out where it is.

You would think the guy at technical support would have seen that when he checked my modem

[kwikbreaks]

http://community.virginmedia.com/


Specific board - http://community.virginmedia.com/t5/...ble/bd-p/Fibre

[Peter_]

Originally Posted by Sephiroth

You can call it in by telephone as Masque has advised. if you're lucky and get a good tech, they might check the circuit for you before (or instead of) offering an engineer to come to your home. Above all I'd say it is important for the tech to check your circuit before deciding whether or not to send an engineer; we don't want that visit to be pointless.

It depends if the agent can actually interpret what they see in the tools as well.

[AlabasterLyn]

Thanks for your help. I have joined the forum and posted on it and apparently yes there does seem to be a fault, so I am waiting for one of the mods to post and hopefully try to arrange for an engineer to come and fix it

[Sephiroth]

Originally Posted by AlabasterLyn

Thanks for your reply. I will try and register there if I can find out where it is.

You would think the guy at technical support would have seen that when he checked my modem

The guy prolly checked 4/5 of 5/8 of F-all!

[Boabyboy]

If you thinking about getting a Macintosh, AlabasterLyn, go for it! Currently just now while i am typing this response to you, i am using an iMac G5 20 inch screen with Leopard 10.5.8 for almost 5 years and has never had any major issues or problems like my other PC had. So yeah, go treat yourself and get a Macintosh.

[AlabasterLyn]

Originally Posted by Boabyboy

If you thinking about getting a Macintosh, AlabasterLyn, go for it! Currently just now while i am typing this response to you, i am using an iMac G5 20 inch screen with Leopard 10.5.8 for almost 5 years and has never had any major issues or problems like my other PC had. So yeah, go treat yourself and get a Macintosh.

I've had an Apple Mac Laptop for about 2yrs and just love it. The main reason I bought it was because I had managed to break about 4 previous laptops because I put them on my lap rather than a table and always end up damaging the jack plug and of course with the Apple Mac you get the lovely little magnetic thing at the side.

Of course there are a million and one other reasons why a Mac is so much better than Microsoft computer