Modem stopped responding 4 times tonight playing WoW - Page 2

pip08456 · 23-08-2010, 23:20

As stated by a VM staff member elsewhere. If you still have problems when you ring in select the "thinking of leaving us " option and complain.

Apparently you will be put through to Liverpool 1st line support with 2nd line available if neccessary.

Peter_ · 24-08-2010, 06:58

Quote:

Originally Posted by Ignitionnet

Yes it does - disconnect modem from coax and release/renew your IP to confirm.

But not as advised by the agent with a 192.168.100.10 more likely to be the pc and poor advice from the agent as that sounds more like a static IP.

pip08456 · 24-08-2010, 08:14

192.168.100.10 is an IP address assigned by the router.

TommyTomTom · 24-08-2010, 08:50

Would it help if I took a physical picture of only the modem being plugged in and my network adapter status on-screen

.

I can take you through the steps I took, as instructed by the agent.

1) Turn off machine, disconnect and power off modem, disconnect router
2) Turn on machine, wait 30 seconds
3) Connect and power on modem, plug in ethernet cable (note: coaxial cable is unplugged), power on modem
4) Check network adapter status (shame I have to reiterate this but Windows was set to DHCP), tell agent IP address (192.168.100.10), agent issues replacement modem

Now, even when the coaxial cable was connected, the ready light would start flashing and sure enough it'd started using 192.168.100.10 again. Cycling the power would not immediately rectify this, indeed I waited over an hour and it hadn't fixed itself, only after I had been out for the entire day and come back was it working again. And it's been fine ever since I got back.

Peter_ · 24-08-2010, 08:58

If you are getting a new modem then the fault should go away, if not then it is not the modem.

pip08456 · 24-08-2010, 09:01

You may wish to read this for future reference

http://www.microsoft.com/resources/d....mspx?mfr=true

TommyTomTom · 24-08-2010, 09:05

Are you suggesting I should've done a /renew or /release? Are you saying after the machine had been switched off and back on it was retaining IP information that it was previously automatically assigned?

// When using my router, there's an option to renew or release the DHCP lease within the DD-WRT control panel, which I was using frequently, if that means anything to you. I'm familiar with ipconfig, however I rarely if ever use those parameters.

// When using my router I use a static IP of 192.168.1.100, when I plugged in the modem directly I set Windows to use auto configuration, which I may've been incorrectly referring to as DHCP in the Windows sense.

Peter_ · 24-08-2010, 09:07

Quote:

Originally Posted by TommyTomTom

Are you suggesting I should've done a /renew or /release? Are you saying after the machine had been switched off and back on it was retaining IP information that it was previously automatically assigned?

When did the agent order the modem as it should be with you in a couple of days on average.

TommyTomTom · 24-08-2010, 09:11

Saturday morning, 08:00, guy said it'd be 3-5 working days which I thought was a bit rough but whatever the internet's working at the moment. Incidentally I was on the phone for 50 minutes, but it was an unconventional time to be calling.

Is a newer modem likely to be slower or faster? I was getting paranoid over whether they employ new methods of throttling on the modems themselves or something wacky like that.

Peter_ · 24-08-2010, 09:19

Quote:

Originally Posted by TommyTomTom

Saturday morning, 08:00, guy said it'd be 3-5 working days which I thought was a bit rough but whatever the internet's working at the moment. Incidentally I was on the phone for 50 minutes, but it was an unconventional time to be calling.

Is a newer modem likely to be slower or faster? I was getting paranoid over whether they employ new methods of throttling on the modems themselves or something wacky like that.

If it has been ordered it should arrive shortly and you will need to call in and give them the HFC MAC address for it to be added to your account.

You should receive either an Ambit 256v2 or a Cisco EPC2100 modem which are both 20Mb capable, any throttling is only as per the normal times and nothing to do with the modem firmware.

TommyTomTom · 24-08-2010, 09:25

Do you think my modem may have started succumbing to heat? I can't help but notice it gets incredibly hot and it is over 2 years old. Thanks for your help regarding my paranoid speculations.

Peter_ · 24-08-2010, 09:27

Quote:

Originally Posted by TommyTomTom

Do you think my modem may have started succumbing to heat? I can't help but notice it gets incredibly hot and it is over 2 years old. Thanks for your help regarding my paranoid speculations.

As you are getting a replacement you should have nothing to worry about.

pip08456 · 24-08-2010, 09:45

Quote:

Originally Posted by TommyTomTom

Are you suggesting I should've done a /renew or /release? Are you saying after the machine had been switched off and back on it was retaining IP information that it was previously automatically assigned?

Retained in the cache

// When using my router, there's an option to renew or release the DHCP lease within the DD-WRT control panel, which I was using frequently, if that means anything to you. I'm familiar with ipconfig, however I rarely if ever use those parameters.

// When using my router I use a static IP of 192.168.1.100, when I plugged in the modem directly I set Windows to use auto configuration, which I may've been incorrectly referring to as DHCP in the Windows sense.

/renew [Adapter] : Renews DHCP configuration for all adapters (if an adapter is not specified) or for a specific adapter if the Adapter parameter is included. This parameter is available only on computers with adapters that are configured to obtain an IP address automatically. To specify an adapter name, type the adapter name that appears when you use ipconfig without parameters.

TommyTomTom · 25-08-2010, 15:16

The replacement modem arrived, it's a 256, almost identical to the one I'm using currently. There are no instructions pertaining to having to activate it or call them up so one would assume you don't have to.

Peter_ · 25-08-2010, 15:21

Quote:

Originally Posted by TommyTomTom

The replacement modem arrived, it's a 256, almost identical to the one I'm using currently. There are no instructions pertaining to having to activate it or call them up so one would assume you don't have to.

As I said above you need to call up and give them the HFC MAC address of the bottom in order to add the modem to your account and activate it.