Sow Internet Area 021

[Juo]

Hi guys I used to be a member of NTL:Hell but I cant remember my username or password so i've made a new account.

Anyway I got 50mbps internet installed last week which was blazing fast until about 3 days ago when it started to crawl randomly in the afternoon, since then its been slow every since.

I called Virgin and think I went through to india where I was informed "there is a general line issue in your area".

Here is all the relevant information thats normally asked for.

Acquired Downstream Channel 298.751221 MHz Primary Downstream Locked
Ranged Upstream Channel 46.200001 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency
(Hz) 46200000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 40.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 2 0 0 0
T4 Timeouts 0 0 0 0



How long does this normally take to get fixed? Is there anything else I can do.

I want my internet back.....

[pip08456]

How long is a piece of string? Depends on what the fault is some can be repaired in hours others (like the Motorola issue) can take months.

If India have been truthful you could check the service status page in https://my.virginmedia.com where more details should be available. Failing that if you ring in the morning just aftyer 08.00 you should get UK support. You'll get more sense from them.

[Peter_]

Do you have your Downstream levels at all as that is just the Upstream

Did they give you a fault reference if not call back on 0800 052 0431 which is the 50Mb Support line.

[Juo]

I called today and they said their going to look into it.

Here is my Downstream



Thanks for the prompt replys, I didnt know there was a 50Mb support line.

EDIT: https://my.virginmedia.com/service-status/results is showing

"There are no known problems affecting your Broadband service."

very strange....

[pip08456]

Your uncorrectable codewords are quite excessive depending on the length of time since last re-boot. Ring in on the number Masque gave you as soon as you can after 08.00 to get UK support.

[Juo]

Well as 'luck' would have it, when they originally installed the internet they didn't have time to connect our phone line, there is an engineer coming over tomorrow afternoon to finish what they started and I suppose ill be able to ask him if he can fix my internet as well.

If he does fix my internet then everything will be great but if he doesn't ill finally be able to call Virgin Media for free and then I can actually call them without it costing the earth (Ive been using my mobile)

Thats if the engineer actually shows up this time. Virgin are just as bad as NTL, from my experience so far probably worse

Whats with the Indian call center? If I cant speak to someone that speaks fluent English id rather they just closed the call center.

[Peter_]

Originally Posted by Juo

Whats with the Indian call center? If I cant speak to someone that speaks fluent English id rather they just closed the call center.

Did you not read my location under my avatar then.