Broadband Connection Help.

VeNoM · 21-08-2010, 15:16

So all day yesterday the TV and Internet was out in the Walsall area.

Everything is up and running except in not getting the 10MB i pay for anymore.

Heres a Speedtest and Signal. I can post the log if needed.

Thanks

---------- Post added at 16:16 ---------- Previous post was at 15:41 ----------

I'll just call Virgin up

Thanks for the help.

NOOOTTTTTTT

Peter_ · 21-08-2010, 19:26

The SNR is rather low and you are using a Motorola modem which may need replacing so a call to technical support is advised.

You do tend to have to wait on forums for someone to spot your post and considering you only waited 30 minutes before you added the comment at the bottom you were being a bit previous.

VeNoM · 21-08-2010, 19:33

My bad. I been fasting all day so im a little cranky.

Yeah im using the Motorola modem still its like 10 years old lol

Yeah i'll defo give them a call, have you got a number i could call or should i ring 150 or something?

Thanks for replying!!!!!!!!!!

Peter_ · 21-08-2010, 19:36

Quote:

Originally Posted by VeNoM

My bad. I been fasting all day so im a little cranky.

Yeah im using the Motorola modem still its like 10 years old lol

Yeah i'll defo give them a call, have you got a number i could call or should i ring 150 or something?

Thanks for replying!!!!!!!!!!

You should ring 151 from a Virginmedia phoneline or 0845 454 1111 from any other phone.

If you have a cream coloured modem then it should be replaced, what model is it.

VeNoM · 21-08-2010, 19:40

Thanks. I'll call tomorrow if it hasnt been fixed.

This is the modem i got, Model No is SB4200

http://broadband.motorola.com/consum...00/default.asp

Peter_ · 21-08-2010, 19:43

Quote:

Originally Posted by VeNoM

Thanks. I'll call tomorrow if it hasnt been fixed.

This is the modem i got, Model No is SB4200

http://broadband.motorola.com/consum...00/default.asp

The is no need to post a picture as I do know what they look like if you care to check my signature below and under my avatar.

I would replace that modem if I spoke to you even though it is capable of 20Mb because of its age.

VeNoM · 21-08-2010, 19:46

Yeah i read somewhere before it was capable to deliver the speed i was getting so i left it. Should i buy one from PC World or would i get a replacement from virgin media?

Heres me thinking Virgin Media should provide it for me!!!! haha

Peter_ · 21-08-2010, 19:49

Quote:

Originally Posted by VeNoM

Yeah i read somewhere before it was capable to deliver the speed i was getting so i left it. Should i buy one from PC World or would i get a replacement from virgin media?

Heres me thinking Virgin Media should provide it for me!!!! haha

Only Virginmedia supply cable modems and at all times it remains the property of Virginmedia hence that is why the is no charge for replacement modems or engineer visits.

VeNoM · 21-08-2010, 19:55

Quote:

Originally Posted by Masque

Only Virginmedia supply cable modems and at all times it remains the property of Virginmedia hence that is why the is no charge for replacement modems or engineer visits.

Thats even better then

What should the SNR result be?

This is what it says under the LOG

************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 109000000, US Id 0

************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 101000000, US Id 0

************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 93000000, US Id 0

************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 860000000, US Id 0

************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 852000000, US Id 0

************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 844000000, US Id 0

************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

************ 8-Debug T509.0 Acquired DS with status NO FEC lock, DS Freq 836000000, US Id 0

************ 3-Critical T2.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing

Peter_ · 21-08-2010, 21:36

The SNR is better around 40 if possible yourd is a little low but not to low.

Ignore the messages above as most of what you see is actually disabled on a Virginmedia connection.

VeNoM · 22-08-2010, 02:39

Problem seems to be sorted now. Getting full speed now.

Peter_ · 22-08-2010, 08:53

Quote:

Originally Posted by VeNoM

Problem seems to be sorted now. Getting full speed now.

Probably an area issue.

VeNoM · 22-08-2010, 14:25

And it seems to have died again this morning!!!

Peter_ · 22-08-2010, 15:29

Quote:

Originally Posted by VeNoM

And it seems to have died again this morning!!!

The must be an issue somewhere so you will need a technician after all.