v+ box gone strange

[fatratsandcheese]

hi i have one of the old V+ boxes and need to reset it every day as the picture and sound quality keeps getting poor i have had the box for about 2 years will it still be covered by virgin if i give them a call and does anyone know what they may do

[spiderplant]

As long as you remain a customer you are covered for faults. They will run some tests on it before deciding what to do.

Watch any recordings you have stored on it beforehand, as you will lose them if they replace the box.

[jb66]

Try and record the fault too

[Digital Fanatic]

Originally Posted by fatratsandcheese

hi i have one of the old V+ boxes and need to reset it every day as the picture and sound quality keeps getting poor i have had the box for about 2 years will it still be covered by virgin if i give them a call and does anyone know what they may do

If you're having to do daily reboots, then that will show in the installers menu along with whats possibly causing it. The tech will probably replace the box.

Take Spiderplants advice

[fatratsandcheese]

iv got about 18 hours of tv left so going to try and get that done then give them a call