VIP/VIP+ New and Improved VIP Package

[grimwau]

I have to say that I admire the patience of all the people answering what is basically the same question over and over again.

If you are on VIP50 then you should automatically have had the HD channels added to your main STB.

See below an email from the CEO's office:

"Hi
Thanks for your recent enquiry about our new HD channels and how they will affect your VIP package.
The great news is that the HD channels will be included in your VIP package, so you'll be able to enjoy them for no extra cost*. You don't have to do anything as we will automatically add the channels for you.We really appreciate your feedback about the new HD channels, and we hope you're really happy about the outcome.
You can contact my office on <deleted> between 9.00 am – 17.00 pm if you have any further questions regarding this.
Just so you know the changes will be shown on your bill as a £7.00 charge for the HD channels, there will also be a £7.00 discount showing under refunds and adjustments.
Kind regards
Diane"

<deleted>|Chief Executives Office
Virgin Media, PO Box 238, Wythenshawe, Manchester, M22 0WJ
T <deleted> | E <deleted>@virginmedia.co.uk



If you want them on another box "instead" you need to make that known to the relevant department.

If you want them on an "additional" box as well then you will be charged accordingly.

Hope this helps.

EDIT ROB: DO NOT POST CONFIDENTIAL INFORMATION OF NON PUBLIC FACING CONTACT DETAILS OF VIRGIN MEDIA STAFF

[Cozzy]

Last week after the VIP50 upgrade became available I phoned up and booked it... gotta wait till 18th so they must be busy or low staffed down this way..

anyway having already got the £7 discount and verbally/email agreed to a new contract I got a letter this morning 'Your Welcome Pack' ... gives details of the upgrade and the costings but not actually done the maths yet .. also includes a slip to sign and return agreeing the new 12 month contract ..

BUT .. the cheeky buggers didnt even put in an evelope let alone a pre-paid one ... cheap skates .. LMAO

I suppose everyone else is getting this letter and contract to sign ?

Cozzy

[anap]

Originally Posted by Cozzy

Last week after the VIP50 upgrade became available I phoned up and booked it... gotta wait till 18th so they must be busy or low staffed down this way..

anyway having already got the £7 discount and verbally/email agreed to a new contract I got a letter this morning 'Your Welcome Pack' ... gives details of the upgrade and the costings but not actually done the maths yet .. also includes a slip to sign and return agreeing the new 12 month contract ..

BUT .. the cheeky buggers didnt even put in an evelope let alone a pre-paid one ... cheap skates .. LMAO

I suppose everyone else is getting this letter and contract to sign ?

Cozzy

I didn't get anything to sign if I agree to a new 12 months, only if I didn't agree.

[Cozzy]

Originally Posted by anap

I didn't get anything to sign if I agree to a new 12 months, only if I didn't agree.

OOPs .. think I miss read it .. yeah its the cancel within 7 days slip ...now I dont feel so bad about no envelope .. lmao

[billc]

Hi, me to

My contract had expired, August bill, on line, for XL20, + fULL Sky package, Films + Sport
+HD extra totalled over £110 + call charges.

Had to say no- way to that and new 12 mths contract now on offer at less than £ 85.00.

I am accepting it first light tomorrow, I feel the same as others, shame I have to pay postage for acceptance letter.

LOL

Don't give up on Retention, there are more discounts out there than we know about.

Regards

[rainer]

Originally Posted by Ben B

Ring faults rather than Customer Services

Rang faults twice this morning, first time i got cut off, the 2nd time i was speaking to someone for nearly 20mins...

He knew nothing about the HD channels being free for VIP50 users, so i quoted him the email from the user received from Diane.. I kept getting put on hold, and then he asked me for all the channel numbers that i should be receiving, which i would have though he would know.. He then sent a signal to my box, told me to wait a minute and then check them, still didnt work.. Then there was silence for about 10 seconds and then he said there was a fault and that it would be fixed within 24hr hours..

I really dont know where to turn to now..

[Digital Fanatic]

Originally Posted by rainer

Rang faults twice this morning, first time i got cut off, the 2nd time i was speaking to someone for nearly 20mins...

He knew nothing about the HD channels being free for VIP50 users, so i quoted him the email from the user received from Diane.. I kept getting put on hold, and then he asked me for all the channel numbers that i should be receiving, which i would have though he would know.. He then sent a signal to my box, told me to wait a minute and then check them, still didnt work.. Then there was silence for about 10 seconds and then he said there was a fault and that it would be fixed within 24hr hours..

I really dont know where to turn to now..

Your account has been sent to 2nd line to look at. They get back within 24 hours.

[Lincsbri]

ok i,m fed up,i have just got off the phone to retentions,I asked if i could upgrade to the vip50 package and she said its not available to me as a exsisting customer and they dont have the vip50 on there system..who do i speak to to get it.

[BenMcr]

Customer Services

[Lincsbri]

At last i got it sortedupgraded to vip50 got it for £96.50 for some reason and i,m also getting my standard box swopped and replaced with a hd boxbut can,t get it installed till the 24th aug Oh just got a txt on my mobile from virgin media telling me my hd channels will be added within the next hr not had that before,the guy said it not be done till i had the install,i hope it is ready for the footy on sat

[Ben B]

Good stuff Are you on the original e-billing discount because that's what will have brought it down a quid

[Lincsbri]

tbh m8 i have no idea i don,t get paper bills i opted out of that.so that probably why i have it a £1 cheaper.

[rainer]

Originally Posted by Lincsbri

Oh just got a txt on my mobile from virgin media telling me my hd channels will be added within the next hr not had that before

I upgraded to VIP50 last Tuesday, had it installed this Monday.. I didn't receive a text about the HD channels and 3 phone calls in the last 3 days and i still dont have them..

[Lincsbri]

well i never had a txt before m8,but i will type what it says..

Great news!Your new premium TV channels from virgin media entertainment will be ready to watch within the hour.Need help along the way?call us on 0845451111.

i let you know if i have them when i get home.

[rainer]

Originally Posted by Digital Fanatic

Your account has been sent to 2nd line to look at. They get back within 24 hours.

Still not heard anything, and the channels are still not available..